Developers posts on forum

Ectar:   Seeing the Confederate Medal.  That generally means I've had a beast of a game and even if I've lost, I know I've given the enemy team hell and it's been an awesome battle. 

Ectar:   Yes and I've replied directly to that player via PM.  As I've said in another topic I'm not able to look into every single case but I am trying to get a picture of what's going on by looking at a variety of accounts. On the forums you see one side of a story and for many people, when you're playing the victim it's always easy to make the other side look bad.  It's key that if anyone wants to be taken seriously the first thing they need to do is be honest and not coat their issue in bulldung.  I want to trust players and champion their case but if people are going to lie from the outset that doesn't exactly help me build a case.   There is a lot of stuff being discussed behind the scenes that I'm not able to share. All I can say is that this is a hot topic on the forums, it's been a hot topic for a while and I can only assure you that the Community Team is doing our best to make sure the right people know about the issue.   I can't guarantee immediate change but I can guarantee that this isn't being ignored. Sadly sometimes lack of a reply isn't due to people not being interested, it's because there is nothing new to say.  When we do say "We have no update" the reply is a fairy rude "Don't bother replying unless you have a different answers" or "here they come to spin stuff again".  Can't really win either way.   All I can ask is that you trust us to raise your concerns. We play the game too and I can assure you that common player grievances are just as much of a concern for me as they are for you, and I make sure daily/weekly that your voice is heard. 

Ectar:   Or you can just not comment on a post if you feel it doesn't deserve a reply/your time?  Using the old system, clicking on a downvote didn't make a topic less visible. Depending on the topic it could easily be downvoted just because it touches a nerve with people but the action content of the post is legit.  I agree there is a good number of shitposting and I removed 5 threads yesterday (with one going to off topic).  When you see clear troll topics that don't belong in the gameplay section please report it and then move on.  You don't need to reply to each and every topic you feel is a troll or flamebait.

Ectar:   Another ban wave happened on Monday.  Once again I can only advise players the same information as I have said before. If someone feels they've been banned in error, they need to contact Customer Support.  If someone feels that someone has been cheating and they have evidence to back up the claims, please also contact Customer Support with that evidence.   I appreciate that sometimes action isn't always immediate, but all of these reports are handled seriously. Whilst you can see the status of someone's account on the portal if they're in a clan, it doesn't tell you why they're banned or what for. This is a side effect of the clan system with regards to how it shows active accounts. Customer Support will never give you any information about another player's account due to data protection rules and our own privacy policies. I can understand you'd like to know that someone breaking the rules is punished, but in the same respect you also wouldn't like Wargaming to share information on your account with random strangers.  Sadly there is no real grey area when it comes to data protection as it's a very strict thing which any company has to adhere to.

Ectar:     I think in my past 300 or so battles I'm lucky if I've hit more than 3 teams mates by accident. It's a fine system and any PvP game that doesn't have "friendly fire" active is much more easier to play and takes a lot of responsibility out of the game for people to make sure their shots count. Any FPS game with friendly fire just gets silly as everyone rushes each other and cover dynamics become redundant. 

Ectar:   As I've already said earlier in this thread and other threads:  

Ectar:   I would advise anyone who does this however not to start their appeal with a lie regarding their actions in-game,(such as claiming you've not talked for the past 100 matches when our chat logs show a different story).  Starting an appeal with false claims isn't going to help your situation or paint you in a good light, or make you look very trustworthy and innocent.      

Ectar:   I'm not blaming anyone.   

Ectar:   I've not said he was banned for that. I was pointing out how claiming you've not chatted in the last 100 battles and then clearly having chat logs from today don't equal the same thing.  There is in indeed a separate category for chat insults and those are logged differently and result in a different action.     When it coems to people being banned for Unsportsmanlike Conduct, I don't buy it for a second that anyone who is rude and offensive to other players isn't also the type of players to do actions in-game players would consider "unsportsmanlike" be it trolling team mates, claiming they're reporting someone for playing specific tanks, giving away team mate positions (such as the last arty alive in their team) blocking someone, pushing someone out of cover  or generally just setting out in a battle to cause issues for his team for whatever reason. (All things totally unrelated to this specific example/case).   This is not always the case for every player and if anyone gets banned in this category and feels it's undeserved then please by all means report it to Customer Support who will check it out.   

Ectar:   I'm not going to do this for every case, and I'm not going to reply to every topic where players feel they have been banned "unfairly" however....   I've asked customer support about your case, as I've been trying to get examples where players feel they have been banned unjustly. To say you haven't chatted in the last 100 battles... Well I guess you need to check your house for someone else playing in your account or you have a worrying account security issue. I mean I guess today is not included in that last 100 battles? Top tip: Don't call out people to check on you, when they have the means to check on you.     If you really feel you don't deserve this ban, by all means contact Customer Support who will be more than happy to check your account and give you advise regarding how to secure the account. (Since ofc, you've not chatting in the past 100 games yet our data logs show a pretty different story so someone is playing/chatting on the account).

Ectar:   Just because things don't happen immediately, it doesn't means that no one is dealing with it.  When it comes to people rigging missions it's rare action is taken individually and more likely it happens in waves of players (as that also makes it more difficult for the cheaters to know how they were discovered). A ban wave happened yesterday as a matter of fact.

Ectar:   For the tier 10 clan wars tanks. I can say never. If they sell those in-game it would be a terrible thing to do and I've been advised more than once by various people it will never happen. Not even staff members can have them on their accounts.

Ectar:   Because they're a reward for a specific goal and achievement.  I'd like an Oscar or a gold Olympic medal, you can only get each of them however based on your achievements within the film industry or your athletic prowess in a specific event once every 4 years.   The prize is an incentive to take part. When you take a prize that has value/status and make it commonly available, it utterly kills the reason for that reward in the first place.   If you want a clan wars reward tank, participate in clan wars.  If you don't think you're good enough then get better. There is more than enough clans out there which can help you. If you don't have time to participate then sadly this event isn't for you.  These vehicles/rewards were never intended to be commonly available like an end of tier 3 tank.   There is already more than enough tanks in-game for people to buy if they want to just drop money on the game. Tier 10 reward tanks will never be available for players to buy.   World of Tanks is a progression based game and that means you need to put time into it I'm afraid. We have other vehicles in-game which can be unlocked by even the most casual players using the personal mission system. the only difference between you and an "elite" player is that the other player will earn it quicker.   To give another example from a game that requires effort to unlock the "top items" In World of Warcraft the best loot comes from end game raids and toper tier PvP.  If you could just drop money on the game to but the boss loot or PvP rewards then there is no incentive for anyone to play normally.  Buying your way into content that normally requires effort basically kills off any motivation for players to work towards the achievement. Just saying "I want to pay for it" isn't justification sadly. If it was like that why even have levels in games if people just want to rush to the end? Why have games with maps that require exploration and skill to navigate when you can just buy what you'd find?   I'm sorry but this "I want it now without the effort" attitude that is becoming more of a thing in gaming recently, it's a very dark path to go down. To have my achievements in a game overshadowed by the guy beside me just because he dropped money on the content? What's the point in playing? Where is the reward for the skill and the time put into the game?

Ectar:   Garage chat moderation is done by our moderators, who also moderate the forums.  Sadly we're not able to provide 24/7 coverage however the moderators are as active as possible within the chat and there is generally at least 2 or 3 on-line during peak times. As I understand the moderators can't always be contacted directly because when they log in, they might not be scheduled to work during that time.    It's very similar to how in any MMO game you can't just whisper a GM to get an issue resolved, you need to make a ticket. There needs to be some controllable system of contact otherwise you'll have about 20 active chat windows open at the same time with people wanting to speak to you and you would never ever be able to log in without people messaging you as soon as you're online.

Ectar:   The chat moderators for garage chat are not Customer Support so they would not be able to assist you with any issues. If people simply messaged them all the time in-game they would be swamped with requests.  For in-game issues you need to contact Customer Support and for forum issues you need to contact the Community Team

Ectar:   1. Actually the moderation team handle anything from 50 to 200 reports a day 2. The Community Team is the link between players and developers/producers. We're aided by Community Forum Contributors who help point out hot topics/rising issues but all the reporting and feedback gathering is from the Community Managers or Community Coordinators.  Moderators post when they can however their main role is to make sure players are following the forum rules. 3. Threads exist when they're not reported. For the most part as soon as a thread is noticed it's removed or actioned when a moderator is available. We don't have 24/7 moderation coverage. 4. Players are frequently perma banned from the forums, we allow alt accounts however if a player carries on their abusive and disruptive behaviour on an alt account that's also banned. A lot of people don't create an alt account however as they accept/understand that the forums are no longer a place where they want to be/are welcome.     Something you've all not really noticed is that rather than before when you'd just click the downvote and be on your way, you've engaged in 7 pages of discussion, the majority of which is perfectly civil. You've also been able to explain why you feel a certain way or challenged other people on their views.  Bit different from that click of a button huh?

Ectar:    One of the requirements is owning the Action X (not just having it researched) because the mission is done with the Action X.  More details will come later today.

Ectar:   You can still express yourself and say why you dislike something. Removing a downvote doesn't stop someone saying they disagree or dislike something. Far from preventing people sharing their opinion we're encouraging it.  I find it hard to believe if someone really cared about something and wanted to share their views, that being unable to click a buttons means they're suddenly silenced or can't be bothered to give an opinion.   

Ectar:   Indeed it is, but on some things people seem to thing that by having a discussion it means we're going to do exactly as they personally see fit. Be it a self appointed council from the forums or changing the forums based on a few regular posters desires because they want to be in charge. This is an official Wargaming.net forum, maintained and ran by Wargaming staff.  That's not something that will ever change.

Ectar:   If only there was a pinned thread on the General Discussion section telling everyone exactly how to appeal against forum warning points...  

Ectar:   It's under the Notification Options Notify me when someone 'likes' my posts"  

Ectar:   When it comes to the forums, I'm sorry to say but it's not a player ran system or a democracy. The forums are structured/set up based on our needs and for what we want from our forums. As has been said before, if players want to rule things there is nothing prevent players from using their own third party forums where they can set things up how they choose.   We had discussed this change internally for a while and gone over various different systems or scenarios and felt this was the best course of action. When the main argument against the change is "I can't downvote something I dislike" or "I won't know who posts crap or not" , well the first one is we'd rather people say why they dislike something and for the second thing you'll know a crap post when you read it.

Ectar:   People flame baiting and trolling would be sanctioned as normal within the forums rules.  Being "downvoted" means nothing to someone who is looking to troll.  As discussed in another thread only the Community Account was in negative rep and that account was an autoposting account which created threads whenever there was an news article.  

Ectar:   If you are a "regular forumite" you should know the trolls and the regular contributors who add to the conversation. If you read the content you'll be able to form your own opinion of a topic. 2-3 people using 2nd accounts? If only.... I catch people daily using alt accounts and I'm sure I'll continue to catch people.  If it wasn't using multiple accounts to downvote someone they didn't like for whatever reason, it was using multiple accounts to upvote their main account.  It's amazing how childish some grownups act all for some fake internet points that don't really mean anything.   There was also more than enough "regular forumites" who had negative reputation or only had positive rep because once every 2 weeks they just posted something which already was active in multiple other threads but they just created a new thread to get attention and ride the upvote wave with the popular sentiment.  

Ectar:   You know last year we could get free drinks throughout the day and a free lunch. It was only late on Sunday afternoon I realised the canteen has Irn Bru on tap.  I cried.

Ectar:   Sleep well Community account, the pain will be over soon.

Ectar:   The issue regarding Unsportsmanlike Conduct has been replied to by myself in various topics already on the forum. This is something that our Customer Support team are dealing with. We have passed on our feedback from the forums and continue to do so weekly/daily. Passing on those concerns however is not something which we can guarantee will result in immediate action.   Regarding claims of rigging the T22sr missions this has also been addressed on the forums by myself today. Making changes to the forums has nothing to do with either of those categories nor does it take any time or focus away from them.  

Ectar:   The "Community" account has a negative value. That's a automated account that simply cross posts the portal articles and creates a forum thread.  After a while it became the "thing" for players to downvote news articles no matter the subject and with no reason ever given. When a thread has -60 and only 3 replies that doesn't really help anyone gather feedback other than "they don't like what was said". The immediate comeback is "why don't they like it" to which there wasn't an answer.    Regarding WG staff members, without checking individual accounts, pretty much all Community Team members have positive rep. Now in saying that even for individual staff members the "negative" feedback many received through this system is essentially 2 or 3 trolls clicking on their account weekly and then downvoting their recent posts regardless of what was said.  I fail to see how 1 person using 5 alt accounts to downvote a person (and not what the person is saying) is valid feedback or feedback that we can use to help shape the game or change what we're saying.   When it comes to the FORUMS we want to make this place as welcoming as possible and we feel this change will genuinely help players share opinions and views relevant to the topic. Whilst I appreciate that some players feel there is more pressing issues in the game to deal with, please remember we're not the Customer Support team who deal with account issues just like we're not the Development team who deal with map balance.   Lets keep this on topic please. There is more than enough thread about Unsportsmanlike Conduct, arty balance, matchmaker etc etc without the need to raise the issue here.  I'm pretty disappointed to see people who should know better, coming here to troll and representing a perfect example of exactly why this forum system needs reworked.      

Ectar:

Ectar:

Ectar:   No idea of booth arrangements this year, for 2015 the computers were in the Tamiya Hall as previous years but the truck was out beside the Conservation Hall. I was in the Tamiya Hall pretty much all weekend.

Ectar: Will be there with an even better presence than last year (and a better way of doing the booth/goodies).  If you're going and want to say hello, please introduce yourself. I'm at the stage now where people know who I am and will frequently say "Hello Ectar" or stop and chat and never give their name!

Ectar:   I agree, which is why that I ask the person who has gathered all this evidence is the one who makes the ticket.  Multiple ticket with "look at this thread on the forums" won't help and most of them will be closed with generic answers. It wouldn't result in say 10 different CS agents all doing their own investigations.  I can assure you as soon as something on the forums is roughly more than 5 pages it's already been passed on internally or we've checked with our CS team to see if there is tickets reporting the same issue.  

Ectar:   I'm not going to discuss internal policies and procedures so people can then pick them apart and make assumptions how things should be done differently to suit their individual issue. You can't claim someone has been treated differently (and in doing so, it's unfair they were treated differently) and then in the same breath ask for special treatment for another issue.   As I've said in the past treating everyone equally and asking for special treatment for yourself or your concerns doesn't go hand in hand.   In my role I represent the Community and you can be sure as hell I do that to the best of my abilities and the restrictions within my role. I don't always see eye to eye with other departments but then I'm one of the people who interacts with players the most so my view of things is always going to be different from how someone in marketing, development or finance sees things.  That doesn't always work in my favor because I can be just as passionate on an issue as any player is and I can safely say I'm not always the best at getting my points across in a calm and polite manner.  I'd like to think by now that players who have spoken to me on the forums over the past 3 years and especially anyone who has talked to me at events knows that I'm genuine and don't just spin a tale of misdirection each time and post about nothing other than sunshine and rainbows.   If I have it in my powers to do something which benefits the Community, I will always do what I can.  Sometimes you have to accept however that what I can and cannot do is limited. Because I can't give a direct answer to a specific scenario doesn't mean I don't care. In most circumstances I'm doing what I can behind the scenes and making sure the relevant people are aware of what's being said and at the same time making sure that people get in touch with those relevant people. 

Ectar:   I have gone over to the CS team as well as my direct superior, and the answer I was given is that this needs to be reported via ticket. It's my role to pass on information issues and concerns to other departments within Wargaming. I can never make any guarantees however that a specific concern will be actioned or that players will get exactly what they're asking for.  Players are asking how we are going to deal with this, I've advised players how to raise their concerns through the appropriate channels.  Again whilst I appreciate some players frustration, the Community Team isn't a "backdoor" into getting Customer Support issues looked into and we can't speed up answers for players or give you a different result.  

Ectar:   It's not the only reason, but it is explained well.  With larger maps and the game as it is now, mediums and lights would be fighting each other mid map, then they need to push against heavies behind them and TD's who are waiting/defending. When playing the T28 Prototype there is multiple matches where I find I miss the main action then am forced into defending against the enemy team pushing into my base. The PzIIJ has the same issue (although I hardly play it).  You're basically too slow to contribute to the main fights. Without adequate cover to move up with, the slow heavies and TD's would be wiped out when spotted by light who would be more active with the larger map.   In the video Slava mentioned that having 2 spawns per team could resolve that (with slower tanks starting further forward for example) however that opens up a different discussion and goes off topic from the main subject which is the maps.

Ectar: I fully appreciate the frustration involved here and the desire to bring this issue to a wider audience, however posting all this on the forums won't result in action being taken. Why? Because this needs to be reported to our Customer Support department as they are the department that will handle any investigations. The Community Team isn't an alternative route to getting issues resolved or investigated.    To give you an example, this would be like reporting an issue on the forums to Customer Support, their answer would be to direct you to the Community Team.  Same office - different roles and responsibilities (not to mention different systems/tools uses on a daily basis).    Please if you have evidence of something you feel is against our rules. Report this to our Customer Support.  Please note we need the person with all the evidence and who knows what he's talking about to do this.  Making a ticket and saying something like "look here" and just linking a forum thread isn't what's required here.    Whilst I have no doubts there was shenanigans involved in people getting the T22sr, there was also plenty of players who have it legit since the mission changes.  Topics like this are causing unrest in the community and drawing a lot of undue attention and hate on players who didn't break any rules and earned it legit.  Note I AM NOT defending any single player here. I am just pointing out that further aggravation from the community (many of it without evidence to specific players) is making this situation much worse.    TLDR: If you have evidence of cheating in-game, including such things as mission rigging for the T22sr, then please report this to Customer Support who will investigate this.  Accusing someone of cheating just because they have the tank is not something that will be investigated and you shouldn't automatically assume that all players cheated to get this tanks.  Yes sadly some players did cheat to get it, but not all did and it's not fair or right to attack the legit players caught up in the middle of this.  Again this post IS NOT in defence of any one specific player. All I'm asking is that if you have evidence, report it to Customer Support.

Ectar:   I did point out when I saw the list of people that there was a lack of Clan Wars experience there. Sadly as I said there was only a limited amount of slots available (and it was organised at fairly short notice), so and we didn't want to risk having the group as only representing the English speaking side of the community. Whilst there is a lot of people with English as a second language, as said earlier the largest single nation player base in EU is Germany then Poland.   Should we have something like this again, it's highly likely a different group would be involved. There is also potential for doing something like a Clan Summit but I worry about that descending into demands and anger that XYZ clan had someone there over ABC clan etc etc.

Ectar:   The reporting issue is something Customer Support are dealing with. It could have been brought up in conversation but none of the people present would have been able to answer questions about it.  As an example the question about bundling is asked again to Victor later and he directs the question to Marcus (as bundling price and content for World of Tanks not something that Victor the CEO of the company has day to day input into).    Contributors were taken from across our main player outlets.  Quickybaby like it or not is by far the most influential streamer with the largest reach. Jingles is the same with YouTube and Rita's blog has a very high readership. In terms of the Polish and German community NewMultiShow and Riokat are amongst the most well known.  There was only a limited amount of places available to offer and not everyone was able to be invited.  It was beneficial to have people there with a wide experience in different areas of the game.  

Ectar:   You're making a lot of assumptions there that sound like sour grapes. 1 - We don't pay anyone to make content or work for us making videos.  You know that fine well but to raise that as an issue is just an attempt to start the rumor mill and give people something easy to attack. 2 - All the people there play the game and make regular weekly content. They are popular in their own fields and that means they're going to attract a lot of questions and concerns from their communities that they could pass on. 3 - You're always going to have people who don't like who went for whatever reason. Like it or not these people are very popular personalities within the community so it's important once in a while to speak to these people to find out what makes the community tick and understand why they're so popular.  Someone negative is always going to be negative and if they went and changes their opinions, this community would jump down their throat instantly for "changing" or "being in WG's pocket".   

Ectar:   We had a limitation on how many people could go and deciding who to go outside of the more larger personalities is not an easy choice.   Whilst I'm sure a lot of people would like to hear both Foch or Oldskool's feedback, they're both players with very specific points of view on certain subjects which isn't at all friendly.  Had those players been there, you'd have just as many if not more people saying things like: Why not Quickybaby, he's your largest streamer?  Why Foch over Circon?  Why not DezGamer?   I don't understand how you can say either Foch or Oldskool is more heavily invested in World of Tanks compared to Jingles. Streaming each day doesn't make you more invested. Jingles is pretty much one of the pioneers for making video content for World of Tanks and has over 450,000 followers on his channel, he releases videos weekly for World of Tanks and gets on average anything from 50,000 to 150,000 views on his content.     I fully appreciate that some people don't like him, but to dismiss him as not being as a major player/personality is pretty unrealistic. 

Ectar:   Because it's a common issue/complaint on the forums?  Everyone sees things differently and has their own view which is the biggest issue in the game right now. This is the first opportunity these people had to talk to people higher up within Wargaming Europe about it.  

Ectar:   You're making a snap judgement from a 30 minute unedited video of a day's worth of video content.  MM arty, spotting and "corridor maps" are all addressed later.  The video wasn't described as a summary of the entire day's content.   One of the main purposes of bringing various EU contributors to our head office was because RU contributors visited previously and the EU community complaint that they weren't being represented.  Jingles, Rita, Quickybaby, Riokat and NewMultishow all have a very large follower base and are able to communicate directly with players and pass on concerns (as we do weekly). We have conversations like this internally frequently but players never see the results of them.   On the one hand you feel your concerns are not being heard, and on the other hand you're saying "well they've heard us, but they won't do anything".  We can't win either way in that situation.  Of course the answer is "show us results" and we plan to, but you have to appreciate that the results are not something which will be immediate. 

Ectar:   If you want to bait people into a political debate and party bashing, please jog on over to somewhere else on the internet that's focused on Politics. No one cares about your SNP viewpoints and I'm certainly not going to be drawn in either. This is your first and only warning for trying to take this thread off topic to start flaming about UK political parties.  

Ectar:   I didn't miss the Red Hand of Ulster, I was simply giving examples of the more well known flags.  For Northern Ireland it's far more likely the St Patrick's Cross would be used as that's the one least likely to cause issues due to sectarian viewpoints (and is one of the flags uses in the Union Jack). As someone from Central Scotland who grew up with sectarianism I can appreciate how this is a delicate subject.

Ectar:   Well there is a chat/spam filter in-game which is active by default and covers the main profanities. You have to turn it off manually which most people do because they don't like seeing ***** when people swear.  As you've seen by your post there is also an active filter on the forums as 3 of your words were auto edited.  Cancer on it's own wouldn't be auto moderated, neither would Jewish or any other religious grouping like that. (Such as Christian, Muslim etc etc).  Polak isn't the nicest terms and obviously the other one is not cool. We're never going to have a 100% swear filter that will pick up everything.   The more words you add to a language filter of over 30 different languages, the more times that filter will throw up errors and you're having a laugh if you think that simply banning "shit" means people don't instead write "s h i t e" or "shít" when they're really angry and going to such lengths to get around the swear filter.  The filer is there as a deterrent and works for the most part. If players are being overly offensive then they should be reported using the in-game UI. 

Ectar:   Settle down, no need for tired old stereotypes. Not to mention Braveheart is one of the most historically inaccurate piles of nonsense right up there with the story behind U571.  

Ectar:   No Scotland voted to remain part of the United Kingdom. The flag of the United Kingdom is the Union Jack which represents the nation.  The Flag of Scotland is the Saltire, just as the Flag of England is the St Georges Cross, the Red Dragon is Welsh and the Tri colour is the Republic of Ireland.  Those flags represent the country.  

Ectar:   the Xbox version has flags for the American states, along with England, Ireland, Wales and Scotland flags. Also there is flags for City of London, City of Edinburgh and Yorkshire.  - The Xbox playerbase is fairly different to the PC version one where players want more customisation and there is less focus on historical accuracy.   Suggestions have been made for the PC version to have flags for the four countries that make up the United Kingdom as it's a popular request from UK based players.      

Ectar:   Oh trust me I know. I was a GM for World of Warcraft for 3 years   

Ectar:   Hi there, this is totally off topic.  If you have issues with an in-game suspension you need to contact customer support.

Ectar:   It's pretty much impossible to offer real time in-game chat observation. As an example you have around 120,000 plus players active on the server each time. Even if you had 1200 Game Masters doing nothing but moderating the chat, your reach would still be tiny and you'd barely be able to cover any matches. For major games like World of Tanks, World of Warcraft, League of Legends, being a Game Master isn't a sit at home job where you just chat to people using the in-game chat interface. 

Ectar:   Not at all, I just want players to have as much information as possible from our side of things. I'm not able to find any confirmation from Mail.ru that the bonus is for "World of Tanks" rather than <> which is a browser game they have. "World of Tanks" has never been mentioned as far as I can see. Hopefully they can clarify things from their side too as we've done here.    

Ectar:   Just wanted to be sure it was that one and not another which may not be from us.  Should go without saying the people working on web apps like that don't deal with game balance etc. 

Ectar:   I have no idea. I'm only passing on the information I have. If a player feels they've been banned unfairly to appeal and our CS team will review that.

Ectar:   Well it's just an example, but if your account history shows multiple chat violations and team damage logs/reports then it's no wonder why people are claiming your conduct in-game is "unsportsmanlike". That's before even getting into the specifics of what's being said in chat. I see how a lot of people behave outside of these forums, be it on streamers, youtube, fansites/forums and doubt that many of them really act as innocently as they'd like others to think they do.

Ectar: Additionally to follow up on this.   If you've been banned for "Unsportsmanlike Conduct" and you feel it's unfair and not deserved, then please appeal against this to our customer support team. I have to warn people however that before assuming it's to do with your tank, your clan, your country or your class of vehicle you're playing etc etc. Think of your attitude when you play the game and how you interact with other players. Some, (not all) people are their own worst enemies with regards to their conduct in-game and how they treat other players. Customer support will look into appeals and players do get ban/suspensions overturned.