RigginGate
Дата: 15.01.2016 12:08:38
avh13, on 15 January 2016 - 09:59 AM, said: It seems like most of the people here hope that one of the
community team will just go over to them and say something like
"Hey guys, there is something that is currently really important
for the community and seems to be based on actual evidences. Maby
you could check this?". You know, same office, same company....
Isn't it one of the jobs of the community team to adress concerns
of the community directly on the right places inside of the
company? If not you may explain what's actually your job besides
cleaning the forums and defending WG (please don't take this as an
offense, it's not meant as one).Ectar: I have gone over to the CS team as well as my direct
superior, and the answer I was given is that this needs to be
reported via ticket. It's my role to pass on information issues and
concerns to other departments within Wargaming. I can never make
any guarantees however that a specific concern will be actioned or
that players will get exactly what they're asking for.
Players are asking how we are going to deal with this,
I've advised players how to raise their concerns through the
appropriate channels. Again whilst I appreciate some players
frustration, the Community Team isn't a "backdoor" into getting
Customer Support issues looked into and we can't speed up answers
for players or give you a different result.
RigginGate