Developers posts on forum

Ectar:   I'm happy to do more clan spotlights, we've done plenty in the past.  This one was unique as FILO is such an old clan.   Let me think up a format with the other language teams and discuss it with my colleagues to see if we can make the spotlights a more regular thing.

Ectar:   Sadly this event is the week following Gamescom so it's unlikely we'll have the resources to go there. Leading up to Gamescom and after it there is a pause in events as so much focus and manpower is needed for that event. We considered it but we just simply wouldn't have the staff available to plan and organise the event.  

Ectar:   We've attended Firstlook for 3 out of the last 4 years.  The main aspect of "Firstlook" however is to check out new and upcoming games that have just been released or are about to be released.  We're currently not at the stage to showcase our plans for the future and the only "new" game we would have is Master of Orion which isn't really a sit down and play for about 15 mins type game.  We may still go to an event in the Netherlands later in the year, but can't make any guarantees.

Ectar:   This is correct.

Ectar:   I don't write the articles on our Portal. I'm aware of what gets posted in the forums. I was asked a question that required further clarification.  I'll check with our content team regarding the issues with the calendar.  

Ectar:   As per the appeal process, (question 22) please contact the moderator who took action on your account for further clarification. 

Ectar:   http://worldoftanks.eu/en/news/pc-browser/44/special-wot-5th-anniversary/  I'm not sure I understand what you're getting at here   If you're complaining about the message on the April Fools which said "Hint: clear your schedule on 12 April - you may want to be on the battlefield that day."  I can only apologize for slight over hype, we had no control over that. 

Ectar:   Nothing at all like that. We encourage people to download and try Warships.  Sadly when the update went onto the NA server first last night, there was a little woopsie which means the patch has been delayed for the other regions until a fix is in place.

Ectar: Thank you to the English community for being so welcoming to our Polish friend.  I think this thread has ran it's course now.   /thread closed   I'm out  

Ectar:   Yes, that's what would happen, but only for 1st place. Until the finals scores are taken for all you know the difference between first and second could be simply down to 1 or 2 exp. Sadly when you go down the route of hypothetical situations it's always easy to present a scenario favourable to how you want things to look.   The contest rules state who is eligible to enter and we had to make that clear from the start. If we didn't have that restriction then anyone globally would be able to participate. (As the alternative is that just playing on the EU server should mean you're able to participate, which mean everyone regardless of where they live with an EU account is eligible). Sadly we're not able to open up the contest world-wide, this was always intended to be a contest for players only within the EU region. I'm afraid restrictions need to also be in place regarding the VISA requirements also as that's not something we can assist players with and there is a timescale we're working against as Tankfest is at the end of June. - Some countries can be fairly quick with Visa's and others can be dragged out. - Again we can't help players with that process.

Ectar:   Why would we not split the prize?  Because it's not exactly fair to the next person to only get half a prize. The tournament rules are clear from the start regarding the entry requirements and conditions for winning first place.

Ectar: Stahp. Pls.

Ectar:   That would be a platoon, so no. The main reason for no platoons is to prevent "troll platoons" with people pulling tier V tanks into higher tier matches. So to avoid confusion dynamics platoons are excluded also.  When the results are pulled from the system anyone in platoons isn't included in the data.

Ectar:   Sadly it's not possible to take some of the prize and then give the rest away. It's all or nothing. 

Ectar:   And this is why we'll ask for replays for any exception scores.  Rigging like that will be very easy to spot.  No replay = no prize.

Ectar:   I hope you were on a break when you took this screen shot...

Ectar:   I would like to speak to Clan players/Unicum players at some point during this year to get their views and feedback. The obvious issue is who to speak too, as I'm sure you're aware many of the core "elite" players aren't exactly well known for their polite and well written way of expressing their opinions.  Perhaps asking Clans to nominate people (but not from within their own clan) or something is an option. What I'm keen to avoid is creating any kind of player's council where people start making demands or talking down to their fellow players as they're "on the council" so to say.

Ectar:   Another situation like that is exactly what we want to avoid. Hence why future content and plans are not being rushed and there is more of a focus on "Ok what needs changed/addressed after all this time?" rather than "Ok what can we add?". Whilst some things may seem obvious, that doesn't mean that it can be changed overnight. 

Ectar:   I can't go into specifics just yet, that's something which needs to be announced globally to all players. There is a planned rebalance/review of tanks across all levels and classes Victor mentioned that in the video from NA office.  

Ectar:   Not at all, just picking my words carefully as a lot of what is in the works is subject to change and the timing isn't something I can influence.  When our developers post or say something they can change their mind the next week. They're the people making the decisions at the end of the day.  When I post something and the plans change the next week everyone gets angry about wrong info/broken promises etc. That's why I only comment on stuff when I know it's 100% locked in.  

Ectar:   I say cool stuff as it means if it all works out, a lot of what people complain/talk about so passionately won't be an issue. There will also be plenty of new stuff that will keep people occupied. Some stuff I've been pushing for myself for a while and it will be good to finally see it happen.  Again I'm sorry for the mini hype without info but I just want to assure you guys your voices are heard.  

Ectar:   Yes, trends are starting to show and it's taking a while to compile. At the moment most issues can be grouped into one of 20 different topics and 4 of them are standing out above the rest.  What's interested is the mentions of specific things from different player groups (premium ammo changes requested for example from both novice players, veteran players and Clan Wars/Competitive players)

Ectar:   Lots of fixing stuff/adjusting stuff yes.  It's interesting to see that what is starting to trend on my feedback topic is stuff already identified and work is planned on those things. I think a lot of people will be suprized at what will come down the line.  

Ectar:   Which is why I'm not quoting any timescales.  It's not easy to manage expectations but I can assure you big changes are planned for the future regarding WoT.  We just need to make sure things are on track before we can share more info about what exactly and when.      

Ectar: There is actually a lot planned for this year. If we manage to pull it all off I will really be interested to see by the end of the year what becomes the new concern.  Lots of really cool stuff on the horizon and I look forward to being able to share info when it's ready.

Ectar: This thread was active for 4 months.  I will now close the thread and begin the enviable task of compiling all the suggestions into a more friendly format. 

Ectar:  

Ectar:     Well, it might be mods....  

Ectar:      Contact.  Customer Service Center.  for details.  

Ectar:     "premium consumables"      

Ectar:   No he didn't get any special treatment.   Anyone who has a different "Member since" date on the forums to their "Account created" date on the portal can contact customer support to get flagged for the correct mission/emblem.  This is because the "Account Created" date was reset with the wipe from Beta to Release.  The "Member since" date found on the forums for those players is the correct date.   No need to start calling people names when you don't have the full picture. This is how bad internet rumours start.

Ectar:   Going back almost 5 years ago, Overlord was initially the Community Manager for WoT when it was our only product, we only really covered English and it was a fledgling community run out of the Minsk office. When the EU office was established we went with support across initially 6 EU languages (Turkey came later), Overlord still posted on the EU forums but when he did he only really cherry picked random the questions in the Q&A thread. During that entire time we had zero communication with him. To this day I've still never spoken to him verbally or electronically. Not long after the EU office was set up, Overlord moved over to the World of Warplanes team as a Producer.   The Q&A thread in that format couldn't continue, it would go weeks at a time without replies and with the other language teams becoming larger, there was then questions regarding why there was no German Q&A or no Polish Q&A or why didn't we translate it for all languages etc etc. We tried to do one for a while with a Producer but simply gathering questions from all 7 teams, filtering them, sending them off for replies etc took way too much time.  Whilst I'd love to have something like the Q&A thread still active, it's a huge time sink for realistically very little return. You only need to read the RU forums to see how frustrated Storm sometimes gets with the questions and the attitude directed at him (not to mention the repeat questions on topics covered time and time again).  

Ectar:   I didn't give you the legal dept address because your issue wasn't something they could help with. Your issue was with customer support and that's the only team that could resolve that specific query for you. The legal dept isn't an appeal system for when you're unhappy with a CS response.  

Ectar:   https://www.reddit.com/r/WorldofTanks/comments/4efiq8/regarding_the_5_yearbeta_wipe_issue_and_rewards/   Confirmed, we're able to help players with this. Note that this only applies to players who have a different "member since" date on the forums to their "account created" date on the portal. If you did the lesser missions first please be aware that CS will remove the token/reward when they enable the correct one. You're not able to double dip I'm afraid.   I would have posted this information on the forums also yesterday but didn't see any threads asking the issue (if there is/was, I apologize for missing them).   I can assure you if CS give EN contributors special treatment, I'll be having some harsh words with people. I am a strong advocate for everyone being treated fairly and I make sure that the contributors know they are not above regular players when it comes to our policies (and before people bring it up, I can't control what happened with other language teams).    Please don't use Contributors like this claiming they get/got different service.  Anyone who made a ticket about the different portal and forums dates regarding the emblems should have been assisted by Customer Support and if someone was "fobbed off" I want to know about it and I'll get that fixed.

Ectar:   I'm going to have to ask you to clarify how you feel your question should be better managed. - For example do you feel that every question from a player should be answered by a developer? Or do you feel that every question from a player should be forwarded onto the devs where you still don't have a guaranteed of an answer? Before answering that another thing to consider is excluding possibly thousands of questions from other players, why should your question/suggestion take priority over all the other questions that others players may want answered directly from a developer? - Finally what was your question/suggestion? It might be something I can help with. Bear in mind also that a developer spending a few hours every day on the forums answering questions, is not working on the things players are suggesting/complaining about in the 1st place.   Dev interaction is great in any community. What WoT players need to remember however is that WoT is the reverse of any normal western company where English speaking players are the majority.  With World of Tanks RU speaking players are the majority. It's a harsh reality and not something people like to hear, but it is what it is. It's at least 5 Russian speaking players to 1 English speaking player.   Take any other western game where the main playerbase is English (League of Legends, World of Warcraft as examples) - Find all the developer posts in English for those games and then find all the developer posts in their 2nd biggest language. You'll see it's a difficult task.   I get the frustration from English speaking players in WoT. Really I do and I wish we could do more to share info across all regions at the same time.  Lots of things are changing internally this year and hopefully that's something we can work towards.  Contrary to internet rumors having a lot of our senior staff working together in Cyprus is working out amazing for us and there is lots of cool stuff on the horizon.    

Ectar:   The primary role of any customer service facing department is realistically "first time resolution". Answering queries quickly when you're not resolving them is a self generating problem which will never bring down any queues or help with customer satisfaction.  First time resolution however doesn't always mean that that the customer gets what they want. That's an impossible and unrealistic expectation for any company or consumer as in multiple situations you're going to have people asking for something they're not entitled to, or the issue isn't something the customer support can assist with directly.   Our support team will always do their best to help players but sadly sometimes there is limits to what they can and can't do. 

Ectar:   Premium ammo and premium credits can both be bought with in-game credits.  You don't need gold for that and you don't need a premium account for your score as it's the base EXP that's used.

Ectar:   It will take a while to announce the winners. Bigger doesn't equal best.  Sadly when it comes to doing creative contests the judgement of winners will always be something where everyone has a different opinion (which is part of the reason why creative style contests are avoided now).  We'll make sure as many people within the community team give their feedback, it's not like just 1 or 2 people will be judging the winners.

Ectar:   This is the address where people have to send their contest entries to. It's not one where people can just e-mail a picture to.  You have to physically create an artwork.  

Ectar:   Well that's not going to happen as there is no electronic way of entering the contest. I'd say it's next to impossible to win the contest with an a4 printed piece of paper of a cool google image you found.  

Ectar:   When we did the 2nd year contest we said "everyone would get a prize" - that resulted in over 14,000 entries. I can't quite explain to you just how long that took for us to go through each entry, catalogue/record every player's name and then sort out a winners list.  For this contest the prize pool is limited so that we hope players won't go overboard with their entries. The bigger the entry doesn't automatically equal first prize.  It's up for players to decide if the contest is worth their time/effort to enter, if not there is always the in-game contest which is easily available for everyone.   I don't agree with the idea of contests where people get prizes just for participating or for putting in very little effort. The very definition of contest is "A struggle for superiority or victory" not " just turn up and you'll be a winner". 

Ectar:   Tier V because it's our 5th year Anniversary and it's also a tier that pretty much anyone can reach easily enough.  

Ectar:   Nope, only matches which took place during the contest duration will count.  

Ectar:   So people don't feel that they have to buy something to participate or be competitive. The rules are as open for everyone as they can be.   I know that some players feel only the good players will win this, however this contest doesn't allow platooning so anyone can have a good/great game. All you need to do is play and try!

Ectar: Greetings! Today we had a small micro patch and it seem some players are unable to purchase tanks.  If you find yourself experiencing this issue, please remove any mods you have installed or run the game in safe mode. Regards 

Ectar:   It's powerful head on I agree and I own the tank myself, but for some reason I can't get into playing it.  I remember playing it on it's first version however and felt it was more broken then, I think it was all I played on the demo accounts we had available at the time as it's agility was crazy before it got it's terrain resistance increased.  The reason I don't want to say "OP" is because I find an IS-7 head on and and E-100 head on to be equally powerful and both have similar weakspots (lower front plate). All 3 are tanks I only really want to trade with if I'm in one of the others. A hulldown IS-7 is an absolute swine to shift without flanking support or arty, similarly an e100 who knows how to angle and protect the turret weakspots is a pain in the butt. The change to the top machine gun turret made it stronger yes, but it's not like top tier matches are filled with nothing but T110E5's and nothing else.   Regarding the unintentional buff, I've heard this myself and if someone can provide me a source other than an external fansite, I'll flag this on up the chain to see when it will be corrected.

Ectar: Hello Captains,   We're aware of some issues affecting the servers atm     Sorry first of all to the players affected. We're looking into the issue and hope to have it fixed as soon as possible.   Regards

Ectar: Topic closed for the following reason   2.5 Off Topic, spamming and trolling   This category includes:
• Creation of petition threads or polls that are not aimed at conducting a discussion.

Ectar: Any tank to a certain extent can be considered OP in the hands of a good player. Whilst you have listed certain vehicles as being powerful, they were also released at the same time as other vehicles that are not viewed as being powerful. Adding new content is never an easy balance, especially when everyone categorizes vehicles in lists of good to bad.   Make a vehicle too good, people complain that XYZ is no longer the best tank Make a vehicle middle group, people just say to get ABC as it's better Make a vehicle a low performer, everyone wants it to be buffed.   The sweet spot could be arguable somewhere between the middle and top, but then do you really want each new vehicle to never shift a certain other vehicle off the top spot?   The E5 has been around for a fairly long while now, at tier 10 the IS-7 is very strong as is the Fv215b, T57-Heavy, IS-4, E-100, AMX-50b  Any tier 10 heavy is strong and they each have their strengths and weaknesses.  FV215b (183) is only good if you can get that shot off and you prey to RNG for the pen.  It's a tank most people shoot gold in and you don't play for profit. You play to wreck people. You either have to play good to support the cost of running the tank or you buy gold to keep the premium rounds (and likely repair costs) running. JagdPanzer E100 is strong frontally but the minute that thing is tracked or flanked it's toast. The obvious way to tackle it is not to go at it head on where it's strongest..... E3 is the same as above.  Track it, get round it, job done.  Ofc both tanks will shoot you from range. That's their job.  It's your job to not roll up to them that way.  You can't really be mad at a TD doing what a TD's supposed to do. SU-122-44 I've only ever seen played good by a good player.  As a non turreted TD it suffers the same trouble as the 2 above and can be tackled the same way.  SU-100Y usually is focused as soon as it's spotted. Box tank is a box and makes a great target. It's also not very agile or fast. Czech tanks are good with skilled players. Mediocre with average players. They are not good at long range as the accuracy isn't really there, nor is the penetration. They're good for finishing off tanks or being able to unload on a distracted enemy but at longer ranges will lose out to mediums like the Action X, E50M or STB-1.  Also anything that hits them pens unless it's a badly aimed turret shot.   The are strong tanks at all tiers in all classes. If every tank had a fair chance and had similar characteristics it would make for a boring game. Complaining that 1 tank is strong when hull down is a bit redundant as almost every other tank in that class will also be strong hull down because it's a common tactic to protect a tank!  That's not a bad thing, that's someone playing smart and it's someone you don't try to trade shots with. You need to also be smart and pull back or move round (or ask for arty support). It makes no sense to try and face off in a situation where you know the other player is clearly in the advantage.    TL: DR - Any tank that kills you is OP and unfair. Whilst there may be new strong tanks introduced, there are just as many older tanks that are still out there wrecking and taking names.  The high alpha tanks hurt, but they are very unforgiving if you play them badly.

Ectar:   I've got 191 matches with the Pershing (which arguably I've not played in a long time) and 315 with the Centurion. Both stats are roughly the same and both were played pretty much in the same role although I'd hang back more with the Centurion.  Never really felt it was lacking in any area other than perhaps being a little slow compared to other tier VIII meds.  I could hit heavies from range and didn't put myself on the front lines.  I guess it's down to personal preference really. I don't expect every tank played to be capable of carrying every match, usually when people want tanks changed they just want a certain tank to be more like another tank (but better by carrying it's other parameters over to the level the different tank is).   It's like the 7/1.  It's not a bad tank really, it just works differently to the fast medium play style that players pick up from other trees.  The Cent and Cent 7/1 play more like TD's without the camo.  The Panther L/100 is a tank that sorta plays the same way.   Trying to create balance and still have different play styles/characteristics it's always easy, especially if you want to avoid all tanks feeling like they're just the same but with different looks on them.

Ectar:   There is lots of maps with hills and rises that support the hull down style of play. Remember for every map we introduce that would suit that sort of play specific for that tank would work against tanks that don't have high penetration/gun depression.

Ectar: closed on request

Ectar:   In what situation though? If you're up close 1 on 1 against something like an Object 416 or T-44 you're not really fighting at your tank's best position. The Centurion is a support tank best suited at shooting long range where the quick aim time and penetration will serve you well.  The 122 for the T-44 for example has "I need to be closer" written all over it with it's lower pen, higher damage and much greater aim time and dispersion.  Simply making a tank shoot faster doesn't balanace things when it already has better parameters that other guns of it's tier. 

Ectar:   I'll rephrase to avoid confusion.   If you've missed an event that took place at a specific time, there is no way to enable the event for you at a later date. I'm not aware of any system where missions can be activated on individual accounts. They are server wide and are either are available after meeting a set requirement in-game, an/or available between specific dates. There is no individual account details that can be toggled on or off for something like this so people can have the missions at different times/times more suitable to them.