Now I know WG.eu are completely useless

Ectar:   I'm going to have to ask you to clarify how you feel your question should be better managed. - For example do you feel that every question from a player should be answered by a developer? Or do you feel that every question from a player should be forwarded onto the devs where you still don't have a guaranteed of an answer? Before answering that another thing to consider is excluding possibly thousands of questions from other players, why should your question/suggestion take priority over all the other questions that others players may want answered directly from a developer? - Finally what was your question/suggestion? It might be something I can help with. Bear in mind also that a developer spending a few hours every day on the forums answering questions, is not working on the things players are suggesting/complaining about in the 1st place.   Dev interaction is great in any community. What WoT players need to remember however is that WoT is the reverse of any normal western company where English speaking players are the majority.  With World of Tanks RU speaking players are the majority. It's a harsh reality and not something people like to hear, but it is what it is. It's at least 5 Russian speaking players to 1 English speaking player.   Take any other western game where the main playerbase is English (League of Legends, World of Warcraft as examples) - Find all the developer posts in English for those games and then find all the developer posts in their 2nd biggest language. You'll see it's a difficult task.   I get the frustration from English speaking players in WoT. Really I do and I wish we could do more to share info across all regions at the same time.  Lots of things are changing internally this year and hopefully that's something we can work towards.  Contrary to internet rumors having a lot of our senior staff working together in Cyprus is working out amazing for us and there is lots of cool stuff on the horizon.    

Ectar:   The primary role of any customer service facing department is realistically "first time resolution". Answering queries quickly when you're not resolving them is a self generating problem which will never bring down any queues or help with customer satisfaction.  First time resolution however doesn't always mean that that the customer gets what they want. That's an impossible and unrealistic expectation for any company or consumer as in multiple situations you're going to have people asking for something they're not entitled to, or the issue isn't something the customer support can assist with directly.   Our support team will always do their best to help players but sadly sometimes there is limits to what they can and can't do.