chat mods
Дата: 19.01.2016 12:11:04
Axarn, on 19 January 2016 - 09:43 AM, said: Maybe i am reading this wrong or maybe this does not make sense.
For in-game issues you need to contact Customer Support
but the chat Moderators from garage are not customer support
so they wont be able to assist with any issues. If there is a
flooder, spammer or racist in General Chat, we should contact
Customer Support and not a chat moderator, so that Customer Support
can explain that it is the chat moderators job to hand the ban
hammer, yet in the past few months only 2 moderators were seen for
a very short period of time. There are no moderators available to
moderate General Chat.Ectar: Garage chat moderation is done by our moderators, who also
moderate the forums. Sadly we're not able to provide 24/7
coverage however the moderators are as active as possible within
the chat and there is generally at least 2 or 3 on-line during peak
times. As I understand the moderators can't always be contacted
directly because when they log in, they might not be scheduled to
work during that time. It's very similar to how in any
MMO game you can't just whisper a GM to get an issue resolved, you
need to make a ticket. There needs to be some controllable system
of contact otherwise you'll have about 20 active chat windows open
at the same time with people wanting to speak to you and you would
never ever be able to log in without people messaging you as soon
as you're online.
chat mods