Developers posts on forum

Volier_Zcit: To the OP, unfortunately, I have to take down this thread since this is not the place to discuss these things. I suggest that you file a ticket to our support with the replay so they can investigate this further. You can reach our support by clicking this link: https://na.wargaming...upport/tickets. Thank you. Thread locked

dance210:   Yes, a team can change seeding depending on how well they do in previous tournaments, since that affects their team rating.

dance210:     The issue is how the data is stored and displayed on our admin side.   Your team is in the New Team group because there are player(s) that have little to no tournament battles on their record, from March 2016 to the present. As far as the system is concerned, you're a new team. As your player(s) participate in more tournaments, you will move out of the New Team category. So yes, as far as the system is concerned, it is working correctly.   As I mentioned, a New Team isn't defined by any of the normal statistics that you are used to - it is based 100% on tournament statistics. Play more tournaments, increase the rating and be in a different group.  

GhostPrime:   Care to elaborate?   How does everyone feel about the Mission UI changes? Or the ability to compare tanks in the garage? Crew/Vehicle restoration?

GhostPrime:   Thank you for the information! Please make sure to post your bugs and issues for 9.16 in this thread:  http://forum.worldoftanks.com/index.php?/topic/515182-update-916-bugs-issues/  

GhostPrime:   Sorry to hear you are having trouble with the game client. Have you submitted a ticket to support?

dance210:   Day 2 says which groups are associated with each prize. E.g. Premium Group = Groups 10 - 22. I will likely do this for each day, since not everyone looks at the forums.       As mentioned earlier, we have decided not to release the exact formula. It works similar to the ranking system used by CS:GO, for those familiar with the system. Basically, player ranks decrease or increase depending on how the they do against their opponents in each tournament. The team rank is based upon the players who are part of that team. It does not include any random battle/Clan Wars/team battle etc. data - that includes WN8, win rate, Personal Rating.   Groups are designed so that teams have approximately the same rating, plus or minus a certain percent. This should generally lead to more balanced matches within a group. Since player ratings can increase and decrease, team rating will also vary from tournament to tournament, allowing teams to move and face other opponents.   As for the player and/or team ranks. Currently, we have no way to display that data.    Testing. This matchmaking system has been tested, to work out any issues before the official release. We are continuing to monitor it during these tournaments, to ensure that things are working as intended.   Prizing. It was decided to vary the prizing between the different categories. Yes, that means that the teams in the Premium groups can earn greater daily prizes and potentially better overall prizes. This is intentional, in the same way that we have given teams that sign up for a higher tier a larger prize than lower tiers (e.g. past escalation tournaments, Call to Arms clan tournaments). For all future tournaments, the prizing can remain the same between all groups if this is considered unfair.     This is the one and only warning. Whether upset or happy about the matchmaking system, play nice with each other and stop the insults. If they continue, I am perfectly willing to lock this thread and allow no further discussion. That's not what I want, since I am reading all the feedback, but insulting each other won't be tolerated. Thanks and good luck to all the teams tonight.  

JayStark02: Topic moved.

GhostPrime:   ​Could be a number of things. Your ticket should be answered shortly. The game client will contain information that will give the details as to what is happening. 

JayStark02: Topic moved.

GhostPrime: As delicious as this looks, I need to move this thread to off topic.   

GhostPrime:   Hello,  Have you tried to run the Worldoftanks.exe as an admin, or deleted your preferences? Your preferences file are where the credentials are kept. If you are getting the error after you try and login, you may either be entering the incorrect password/e-mail, or may be using the wrong client version. (CT, non-NA version possibly) 

Content_WG: We've added the Big Apple as our final tour stop!
Full news text

Njourour: Please stay on topic guys.

Saffr0n:   I wish I could tell you, but you didn't attach a replay for us to review. 50-100 yards is literally right next to you so I'd like to see that replay. 

Volier_Zcit: Hi, OP. Kindly send a ticket to our Customer Support team with the replay of the battle. We'll be reviewing this for you. I'll be locking this thread to avoid unnecessary comments. For other players who had the same experience, please send a support ticket using this link:  https://na.wargaming...upport/tickets. Don't forget to include the replays. Thanks.

GhostPrime: I can enter normally on the page of the game, but when you log into the game says my email or password are wrong. If you are wrong as I have access to the page? How should I proceed??   If you are entering the same credentials as this page into the game, and it doesn't work make sure you have the correct region of the game installed. NA, not EU/RU)

dance210:   GosuTactics, while a wonderful site, isn't always 100% accurate. There may be some cached data that it's pulling from when players are added/removed.   If you give me a team name(s), I can confirm manually that they only have 6 players.

dance210:   No team has 8 players. They all have 5 - 6 players per team.

dance210:   You can try checking this post, where I said which group numbers are part of New Team, Premium and Standard categories. And when you go to the tournament page, it will tell you what your group number is

dance210: For those interested, here are New team, Premium and Standard groups. Good luck everyone!   Zombie Apocalypse Day 1   New team: Groups 1 - 19 Premium group: Groups 20 - 28 Standard group: Groups 29 - 48

dance210:   Yes, drawing outside the lines of the template is allowed

GhostPrime: Hey Tankers,  All the information has been sent to our partners for processing. You will be getting more information in your provided e-mail address in the upcoming weeks. If I have nay further information to share, please look out for a post. 

GhostPrime: We are aware of an issue where some tankers have not received some or all of their prizes from previous days. Its a manual crediting process and we apologize for the inconvenience while we work out the details. rest assured, your items will be delivered to you as soon as we work out the issue, we have everyone's data, and all I can ask for is your patience in this matter. Thank you for the understanding.

GhostPrime:   Hello and Welcome!  World of tanks is a bit of a different game. There are a lot of tactics to use, when going up against different tanks. You need to know the strengths and weaknesses. That does come with playing the game. There is also a tutorial when you begin playing that will guide you through and inform you on the game's mechanics. There are many guides here on these forums as well. 

Saffr0n:   We treat all connectivity issues separately. Each and every player has different system specifications and ISP packages. Please avoid generalizing. If you ran the WGCheck file then please send the results into Customer Support. I've checked your account and don't see a recent ticket from you.    As for updating the client in admin, that isn't the fault of World of Tanks, that's a Windows security setting. 

Saffr0n:   Please confirm that you cleaned out the World of Tanks directory of all mods before you updated to 9.16. Deleting the outdated mod isn't the same thing. You have to uninstall it from the directory. If you can't confirm this then you still had outdated mod files in the World of Tanks directory, which still has an effect on the client and will cause crashing. You stated that you keep XVM updated regularly, which fixed the "mini-map" issue. The minimap bug (the one that reverts minimap size for every battle) is caused by an outdated version of XVM, which has been confirmed by us and many in the mod community. If you were experiencing this issue then you were running outdated mods on the World of Tanks client.  I wasn't inviting a debate, I really want to take a look at your crash logs and event logs. Like I said, I am aware of a particular issue, you're describing something different so I need to have a look at those logs.  We introduced an option to keep the client updated. If you don't want this option opt out in the launcher. This would be the least of your worries since the updater isn't process heavy at all. Turn on replays for 1 battle, I just need one to review. 

Njourour: Closed thread due to excessive arguing.

Saffr0n: My issue is the same as AutoFox's. ------------------
System Information
------------------
      Time of this report: 10/8/2016, 22:23:10
         Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160906-1818)
                 Language: English (Regional Setting: English)
      System Manufacturer: Hewlett-Packard
             System Model: HP Pavilion 17 Notebook PC
                     BIOS: F.35
                Processor: AMD A8-5550M APU with Radeon™ HD Graphics    (4 CPUs), ~2.1GHz
                   Memory: 4096MB RAM
      Available OS Memory: 3270MB RAM
                Page File: 2047MB used, 4345MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: Enabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.14393.0000 64bit Unicode ------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found. --------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail) ---------------
Display Devices
---------------
          Card name: AMD Radeon HD 8550G
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x990D)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_990D&SUBSYS_1984103C&REV_00
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 2162 MB
   Dedicated Memory: 754 MB
      Shared Memory: 1408 MB
       Current Mode: 1360 x 768 (32 bit) (60Hz)
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver File Version: 8.17.0010.1404 (English)
     Driver Version: 15.200.1065.0
        DDI Version: 11.2
     Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 7/20/2015 8:00:00 PM, 1468840 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
  Device Identifier: {D7B71EE2-DA4D-11CF-F076-8E39BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x990D
          SubSys ID: 0x1984103C
        Revision ID: 0x0000   Here's a bunch of things from dxdiag.   I've been trying to test this out on my laptop. If you choose Standard graphics or the low graphic setting preset then the option for track traces is removed, my guess is to make it friendlier for low-end systems. You can enable this function by choosing the medium graphic preset or improved graphics. If you want to lower some graphic settings then you can customize by choosing the medium graphic preset then lowering the shaders.    Some questions about your laptop:    Did you upgrade to Win10 or is that OEM? Do you still control the graphic settings using Catalyst?   If you're still unable to get track traces 

The_Chieftain:   Good lord, how did I forget about this. I, too, shall miss this.

Saffr0n:   1) You may not like this answer, but your usual suspects are your mods. You updated the client, but not your mods. It usually takes some time for the mod developer to update and have it be compatible with the latest version. Even if they update, mod packs are a collection of mods. Not all of them will be updated and will still cause issues with the game client.Now that you have updated to the latest version of Aslains you are now crashing less that's because it's a more stable version than its predecessor. Mods don't help your system run World of Tanks, they add more processes to an already process heavy game. It makes it difficult for us to investigate the actual causes of unwanted client behavior when mods are present.    2) I know of an intermittent issue of the client reopening after closing out of the game, but it is usually stopped when you end the game's process through Task Manager. Do you keep your crash logs or Windows event logs?    3) WargamingGameUpdater.exe is not World of Tanks. It's an updater file that keeps World of Tanks up to date.    4) This sounds like a combination of latency + XVM. Do you have a replay where I can review what you're seeing?   

Saffr0n:   Please submit a ticket to our Customer Support Center so they can run a diagnostic on your game files and system. Can you provide a a description of your system specifications?   

Saffr0n:   Please submit a ticket to our Customer Support Center so they can run a diagnostic on your game files and system.  

Saffr0n:   What is the driver version and when was the update? I am trying to verify that they are the most up to date drivers before moving forward to other possibilities. It may be easier to copy pasta your dxdiag.   

Saffr0n:   Do you run mods? Can you attached a watchable replay? What are your system specifications? What is your average latency while playing the game? 

The_Chieftain: I don't think there is very much doubt that the US Army of the 70s was not the best organisation it has ever been. It is commonly accepted that it took until the 1980s for the US Army to regain its sense of pride and self reputation.    That said, I am unconvinced that the quality of the soldier was particularly at fault in Vietnam. Again, the typical US fighting man came out the better than his opponent. The problem in Vietnam was not related to military capability. The attitude of soldiers may have had some relevance, though. Even today's soldiers often haven't figured it out 

JayStark02: Closing thread.

dance210:   As soon as I am back from vacation - which should be Monday.

Saffr0n:   No worries. When was the last time the drivers were updated? What drivers are you using..legacy, beta, latest and greatest?

The_Chieftain:   Not a chance. The US military did not need force multipliers. It already was winning pretty much every military engagement it was involved in. What technology cannot do is build relationships and trust with people, and in Vietnam, Iraq, etc, the people were the center of gravity to fight over, not the hardware or military manpower. You need to have enough troops on the ground to be able to do that, and they have to be well trained enough to hold their own.   speaking of, watched Jadotville last night. Not bad. Some good laughs that probably only Irishmen would get,

Saffr0n:   Can you demonstrate this without the use of a mod running on your client? 

Saffr0n:   What are your graphical specifications on your system and when was the last time you updated its drivers? 

Saffr0n:   We noticed this too when we first rolled out 9.16 last Wednesday. We didn't include it in our bug report because it has no ill effect to the game client. Copy + Paste functionality is still possible, but it's visual notification of the lasso field into the clipboard is the issue. Despite this, you can use shortcut commands (Ctrl + C) (Ctrl + V) from the game client into excel or within excel. I'll ask the developers to look into it. Just keep in mind that their main focus is game functionality. 

dance210: Call to Arms - Absolutes - Tier X! Registration for Absolutes - Tier X! Call to Arms - Champions - Tier VIII! Registration for Champions - Tier VIII! *Please note:Clans can have a maximum of two teams in each Call to Arms tournament (clan can have 2 teams in Absolutes and two teams in Champions) PrizesAll prizes are paid out per group. Credits will be paid out to each player Gold will be paid out to the Clan treasury Combat reserve will ONLY be paid out if the clan has the building  Absolute Champion 1st place 24,000 gold to Clan treasury   1,000 Influence   15,000 Industrial Resource   4 Clan Credit Boosts   250,000 credits per player 12,000 gold to Clan treasury   500 Influence   8,000 Industrial Resource   4 Clan Credit Boosts   100,000 credits per player 2nd place 20,000 gold to Clan treasury   8,00 Influence   12,000 Industrial Resource   3 Clan Credit Boosts   250,000 credits per player 10,000 gold to Clan treasury   400 Influence   6,000 Industrial Resource   3 Credit Boosts   100,000 credits per player 3rd place 12,000 gold to Clan treasury   600 Influence   10,000 Industrial Resource   2 Clan Credit Boosts   250,000 credits per player 6,000 gold to Clan treasury   300 Influence   5,000 Industrial Resource   2 Credit Boosts   100,000 credits per player 4th place 500 Influence   2 Clan Credit Boosts   250,000 credits per player 250 Influence   2 Credit Boosts   100,000 credits per player   Tournament InformationTeam Size: 15 combatants + 5 reserves Players must be from the same clan, with the exception of legionnaires Up to 4 players may be from outside the clan and act as legionnaires. If more than 4 non-clan players are on the team, player(s) may be removed and/or the team denied. Map : Overlord Mode: Standard Absolutes Tier point maximum: 150 points Max tier allowed: 10 Champions Tier point maximum: 120 points Max tier allowed: 8  ScheduleTournament Stage Date Time Group Stage Round 1 Saturday, October 15 15:30 PT (18:30 ET) Group Stage Round 2 Saturday, October 15 15:43 PT (18:43 ET) Group Stage Round 3 Saturday, October 15 15:56 PT (18:56 ET) Group Stage Round 4 Saturday, October 15 16:09 PT (19:09 ET) Group Stage Round 5 Saturday, October 15 16:22 PT (19:22 ET) Group Stage Round 6 Saturday, October 15 16:35 PT (19:35 ET) Group Stage Round 7 Saturday, October 15 16:48 PT (19:48 ET)

dance210: It's time for the Tank Destroyer Throwdown! This weekend, grab your favorite tier VI tank destroyer and head to the battlefield! Players will face off in an epic 1v1 clash on Mittengard for gold and glory!! Tournament page Registration Joining a tournament and earning a prize is easier than ever! In the Tank Destroyer Throwdown, single-player teams are split into groups, with each group having no more than 10 teams. Facing all other teams in their group, the best tier V tank destroyer commander will earn the 1st place prize - a cool 500 gold! If you're not at the top of the pack, don't worry, players will earn gold all the way to 7th place! Stop by, sign up and join the competition! Tournament InformationTeam size: 1 Map: Mittengard Max tier allowed: 5 ONLY tank destroyers allowed  Run into a player that brought something other than a medium tank? Send in a dispute immediately after the tournament ends and we will adjust the scores. Please note, you must include all of the requested information when you submit your dispute! Dispute ProcessDisputes must adhere to the protocol detailed below or risk having the dispute dropped by tournament administration.Teams have 24 hr after the tournament has concluded to submit disputes. Disputes must be emailed to tournaments@wargamingamerica.com The email subject: Tank Destroyer 1v1 Throwdown Dispute Disputes must include the following in the body of the email or risk having the dispute dropped by tournament administration:In-game name of the player submitting the dispute Name of the tournament (Tank Destroyer 1v1 Throwdown) Your team’s name with a link to your team’s page created for you during registration Your opponent’s team name and a link to your opponent’s team page created during registration Reason for dispute: e.g. “I would like to report the team for using a tank that was not allowed, the StuG III.” An attached replay of the disputed battle(s) Additional notes:One valid dispute during a group stage reverses all scores from the offending team for that round. Publicizing disputes prior to resolution is subject to penalties at tournament admin's discretion, not limited to: Disregarding the dispute Immediate team disqualification Removal of offending player from the event  PrizesA player will only receive a prize if they won at least one battle during the tournament. Prizes are awarded to players as quickly as possible. It can take up to 7 days after the tournament has concluded before players are credited with their prize. If it has been more than seven days OR if there is a problem with the prize, please contact tournaments@wargamingamerica.com.