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Developers posts on forum

In this section you'll find posts from the official developers forum. The base is updated every hour and stored on a server wot-news.com. If you encounter any bugs, have suggestions or comments, write to info@wot-news.com

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Ectar
When was the last time you gave MONEY to WG?
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22.10.2014 15:26:29
 
Subject: When was the last time you gave MONEY to WG?
Link on message: #9281523

View Posteekeeboo, on 22 October 2014 - 12:26 PM, said: I heard Ectar used all the money to buy himself a pixel collider and cake. 

Ectar:   It was a cake collider actually and a single pixel.


Ectar
When was the last time you gave MONEY to WG?
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22.10.2014 13:43:04
 
Subject: When was the last time you gave MONEY to WG?
Link on message: #9280658

View PostLittleSiema, on 22 October 2014 - 09:37 AM, said: We are the worst server compared to RU and NA, there are no discussion here.

Ectar:  

View PostNuclearNoob, on 22 October 2014 - 10:03 AM, said: View PostLittleSiema, on 22 October 2014 - 09:37 AM, said: We are the worst server compared to RU and NA, there are no discussion here.   Ok, I`ll take the bait. Why do you think so?

Ectar:   Ok, I`ll take the bait. Why do you think so?  

View PostLittleSiema, on 22 October 2014 - 09:37 AM, said: We are the worst server compared to RU and NA, there are no discussion here.

Ectar:   worst on what?  

View Postscrontch, on 22 October 2014 - 11:02 AM, said: View PostLittleSiema, on 22 October 2014 - 09:37 AM, said: We are the worst server compared to RU and NA, there are no discussion here.   worst on what?

Ectar:   I'm interested as to why you feel the EU server is the worst server.   Please remember that a forum topic like this doesn't reflect on the spending habits of our players as that is something which we can easily pull directly from our systems.

View PostLittleSiema, on 22 October 2014 - 09:37 AM, said: We are the worst server compared to RU and NA, there are no discussion here.

Ectar:

View PostLittleSiema, on 22 October 2014 - 09:48 AM, said: I think this could be an interesting topic even for wg workers.

Ectar:


Ectar
The "rate of fire" on the support tickets?
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22.10.2014 13:38:31
 
Subject: The "rate of fire" on the support tickets?
Link on message: #9280614

Ectar: It depends purely on the amount of tickets we have at any given time and the type of tickets.  Normally it's within 24-72 hours tops. CS agents go through hundreds of tickets a day and the amount of staff to player ratio isn't even near 10% so these guys have to work quick and are always busy.


Ectar
The tribunal finds you guilty of !
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22.10.2014 13:36:41
 
Subject: The tribunal finds you guilty of !
Link on message: #9280602

View PostBIGDOG3, on 21 October 2014 - 09:24 PM, said: I played the game ever since the beta and i never saw something like this. I joined the game on the ruinberg map however somebody called me on the phone and since it was important the conversation went for more than 10 minutes. After the battle i recived msg on my screen saying that if im found afk again during a battle i will be BANNED. I mean srosly i can understand if someone does it all the time for example be AFK in 10-15 games in a row but suspending someone who missed 1 battle is a little bit paranoid ! World of tanks is fun but people do have lives and sometimes that interferes with the fun !   My question is should missing 1 battle = a warning for ban on next offence ?

Ectar:   It's a warning and it's clearly worked.    It's impossible for the system to know why you're AFK, it only knows that you are AFK and that you need to be notified going AFK isn't ok to do, so it gives you that message after the battle.  


Ectar
Bonus Code DOES NOT WORK(paid 200 euro `s )
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22.10.2014 13:26:42
 
Subject: Bonus Code DOES NOT WORK(paid 200 euro `s )
Link on message: #9280527

Ectar: As OP has got his answer I'm now going to close this thread.  Thanks everyone for the replies.   TLDR - Anytime you purchase anything, If it doesn't work your first point of contact should always be where you bought it from. If you bought it from a friend then your friend needs to contact where they bought it from. Wargaming will not exchange region locked codes for player.   - Ectar


Ectar
Minimap - just how dependent are you on it?
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22.10.2014 13:18:20
 
Subject: Minimap - just how dependent are you on it?
Link on message: #9280455

View Postshaka_z, on 19 October 2014 - 04:23 PM, said: It's an old topic possibly but I don't see too many tutorials on it for new players nor do I see WG stressing too much on the use thereof. How do others feel? I think I may have educated a few of them but was disheartened when some chose not to. I may have failed here in not choosing the right words, lol, but I suspect that there are quite a few who simply switch to the 'arcade' frame of mind when they press 'battle'.   I suppose we can't expect everyone to feel the same way we do.

Ectar:   Situational awareness is what separates the good players from the great players and is also one of the main reasons why most players can't improve their skills.  It's vital to know where you team mates are, where enemy tanks are/were last spotted and how the battle is going. In most situations where I die, I could have likely survived the battle or at least survived a little longer if I had just been more aware of what was going on around me.   Everyone should be dependant on the mini-map as the information it provides is invaluable.


Ectar
Maybe it was better when people could suicide ?
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22.10.2014 13:15:20
 
Subject: Maybe it was better when people could suicide ?
Link on message: #9280430

View PostMerquise, on 19 October 2014 - 03:03 PM, said: Maybe it was better to let them suicide or leave the battle, at least then the game doesn't drag out for another 5 boring minutes. Or do you guys think it's acceptable to just reveal the position to the enemy?

Ectar:   People can still destroy their tanks if they choose.  If you're really the last tank alive and want to end the battle as you feel you can't do anything, simply drive towards the enemy tanks and let them shoot you.  Previous the "suicide" exploit was players (mainly arty) choosing to drown their tanks at the end of a battle to deny the enemy team a kill/exp and safe in the knowledge they wouldn't get a repair/crew death penalty.   The bottom line is you can either actively play the game and try to win, or mess about with no intention to win.  The 2nd option is simply messing things up for anyone left in the battle and if you're that type of player then it's time for you to chose another game or start to actively play and not camp in a bush in the far corner of a map all game.   We're not going to support people joining battles just to sit about and do nothing.  

View Post_Antipathy, on 19 October 2014 - 03:08 PM, said: How? Nobody will report you for that.

Ectar:   Revealing an allied position is against our game rules and players get reported for this and get punished for this all the time.  Regardless of another player's behaviour it's not for his team mates to act as judge and jury.  If a player is breaking our rules then you report it and we deal with it. 


Ectar
A message to Community Managers
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22.10.2014 12:51:14
 
Subject: A message to Community Managers
Link on message: #9280213

View Post_Akoo_, on 15 October 2014 - 07:08 PM, said: *read playing sad/reflective music in a sarcastic/condescending voice for best outcome*   Dear Community Managers,  It seems a while since we last had contact, so I figured I would write a letter to you since you don't respond to my calls or texts.   Around 2 months ago, I messaged you, as instructed by WG support to have my "Clan Commander" tag removed. But you didn't respond, I thought hey!, they are probably a bit busy, I will wait.   So I waited a month, you still hadn't responded, so I send you a little reminder message. I thought that maybe you hadn't got around to it yet.   Now I have waited another month, I still have "Clan Commander" tag even though I haven't been a clan commander for almost 3 months now.   So I figured to get your attention, I would so something that one of you would have to see at some point.    With Love  _Akoo_

Ectar:   Done,   Apologies for the delay, I have over 92 PM's waiting to be replied to and been travelling a lot recently. Your forum status/title has been changed.


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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20.10.2014 21:44:17
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9269201

View PostCovinus, on 19 October 2014 - 08:47 AM, said: Can I assume that all those from WG are staying at the expense of the players ? Forgive me for sounding sarcstic, but there are issues with WG servers, surely that would take priority over free holiday?????????

Ectar:   I'm going to say nothing else to this other than to highlight your later post.  

View PostCovinus, on 19 October 2014 - 02:17 PM, said: Oh do forgive me, I never realised you were so involved the whole company and its various departments.

Ectar:    Might want to take your own advice here sir. 


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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19.10.2014 00:09:56
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9256968

View Postitmo, on 18 October 2014 - 07:35 PM, said: I hope  ScottishIcicle got a trip to sauna :biggrin:

Ectar:   The ScottishIcicle is only now just starting to get the feeling back in his hands. Thank you everyone for coming along and making it such an awesome event.  The visitor count on the day came in at over 1000, you guys totally demolished our expected turn out.  Here is a teaser pic from the first Stug III demo     For the players who are having some issues with their codes, somtimes a 6 can look like a G, and sometimes an 8 can look like a B (and vice versa).  If you have any problem redeeming a code please send me a picture of the code via PM and I'll get it checked out first thing on Wednesday when I'm back in the office.   

View Postbabuuni, on 18 October 2014 - 11:35 AM, said: We got a lot of type 59 codes, amazing event.

Ectar:  

View PostEeppisyys, on 18 October 2014 - 02:35 PM, said: I sure didn't get a type 59, I didn't attend just for the codes. The event was good. I was hoping that I could have bought a premium tank over there with a discount :D however after I got my ticket I couldn't see any of the staff later on. Anyway I just wanted to say thanks for the event.

Ectar:   There was no Type 59 codes, this was just a little joke between a small group of players (as someone always asks us at an event if we A, have Type 59 codes, and B, if it will ever come back to the shop). We were trying to mingle with the crowd as much as possible and I had at least 2 or 3 mini Q&A sessions beside the reception area as I was waiting to check in the first 150 sign ups. Sadly with the really cold weather it was hard to be visible with our staff t-shirts wrapped up in hoodies and jackets :blinky:.  I was personally caught out by the cold weather and truth be told my hands are still a little numb/sore from the event (and the BMP-1 ride at the end).


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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17.10.2014 21:54:42
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9249666

Ectar: It's very cold here in Finland, glad i didn't trim the beard!


Ectar
Golden Joystick Awards - guest tickets!
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14.10.2014 19:50:01
 
Subject: Golden Joystick Awards - guest tickets!
Link on message: #9227369

View PostWorkingasIntended, on 14 October 2014 - 05:20 PM, said: This does not include entrance to any pre or after party events. :ph34r:

Ectar:   Just had to make that clear, the tickets are only for access to the ceremony itself.  They're not for example VIP seats/backstage access all area passes.


Ectar
Golden Joystick Awards - guest tickets!
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14.10.2014 18:55:32
 
Subject: Golden Joystick Awards - guest tickets!
Link on message: #9226844

Ectar:   Would you like to attend the Golden Joystick awards ceremony? Are you over 18? Are you free on 24th October from 1:30pm to 5pm (13:30 to 17:00)? Are you able to make your own way to IndigO2 at the O2 Arena in London and be there by 1:30pm?   If the answer is "Yes" to all of the above questions then please reply to our special thread here.  We will be choosing 150 people randomly from the list of signups.   


Ectar
Golden Joystick guest tickets
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14.10.2014 18:54:52
 
Subject: Golden Joystick guest tickets
Link on message: #9226839

Ectar: Please reply to this thread if you would like to attend the Golden Joystick award ceremony (click here for more details).  We will require the following details from you:   Real name: In-game name: Age:     Important! - By signing up to this thread you accept that you are responsible for making your way to this event. Wargaming.net are not able to cover the expenses of any travel cost incurred by our players.  We have 50 spaces available for players to attend the ceremony only. This does not include entrance to any pre or after party events.


Ectar
Wargaming.net naar Firstlook 2014 in Utrecht
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14.10.2014 00:23:03
 
Subject: Wargaming.net naar Firstlook 2014 in Utrecht
Link on message: #9221145

Ectar: Glad to hear you guys had a good time. Should have pics etc up by the end of the week


Ectar
Am I the only one fed up with all these tanks restricted to CW/ supertesters/...
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08.10.2014 21:21:14
 
Subject: Am I the only one fed up with all these tanks restricted to CW/ supertesters/...
Link on message: #9184893

View PostKrellshand, on 08 October 2014 - 04:17 PM, said:  You mean like the KV220, right? Oh yes, there was sth.......

Ectar:   The KV 220 was never available previously to EU players, hence why it's available to purchase on the EU server. The pre-order tanks (A-32,  Pz V/VI or M6A2E1) were never available previously to RU players, hence why they are available to purchase on the RU server. This was done because we didn't want a situation where 1 region had exclusivity over another region regarding certain vehicles.  - Whist the BTSV package was only sold in RU, players from EU could still purchase it and use the code on an EU account (code for these packages were not region locked).  It's possible the BTSV may be used again in a future retail package but it's unlikely to ever come to the in-game store/premium store. In that respect the Pz IV Hydro is unlikely to ever come to the in-game store/premium store as it's a retail tank) *retail tank means it's intended to be included in cross promotion with another item/product to make the package more desirable* - think of it like a games console only be available in a certain colour if you buy it with a specific game.  

View Postredwing6, on 08 October 2014 - 05:16 PM, said:   Once you realize that pretty much ALL of those vehicles (with a few exceptions) are available for purchase on the RU server...the OP starts to make a biit more sense. I'm waiting for Server Roaming so that I can go to the RU server and buy all the rare tanks that aren't available on either EU or NA server...

Ectar:   1- They're not 2- Your understanding/information of server roaming is seriously wrong. Roaming allows you to play on another server just like switching from EU1 to EU2.  There has never been any plans to allow players to advantage of another region's weekend specials or premium shop offers. It's actually been stated by our Devs directly when this question has cropped up. All you do is switch gaming servers. You don't transfer your account into the other region's database and then have access to that region's services like you're a normal RU player.    Now lets check the tank list and compare it to what you can buy on the RU server premium store   T1E6 T7 Combat Car T23E3 M60 M6A2E1 Light Mk. VIC Pz.Kpfw. 38H 735 (f) Pz.Kpfw. II Ausf. J Pz.Kpfw. V/IV Pz.Kpfw. V/IV Alpha Pz.Kpfw. B2 740 (f) VK 72.01 (K) 105 leFH18B2 Tetrarch  BT-SV  LTP  M3 Light A-32 T-44-122 KV-220 KV-220 Beta-Test KV-5 Type 62 Type 59 Type 97 Te-Ke Type 98 Ke-Ni Otsu   I appreciate you may feel things are unfair but when you make a statement that straight up isn't true and anyone who will put the time into checking can see this for themselves, it's rather frustrating.  

View Postredwing6, on 08 October 2014 - 05:16 PM, said: Once you realize that pretty much ALL of those vehicles (with a few exceptions) are available for purchase on the RU server...

Ectar:   This is exactly how people starting making false claims and jumping on bandwagons. Barely any of those vehicles are available on the RU server.   Tanks that occasionally come up on both servers for premium shop offers -    Pz.Kpfw. 38H 735 (f)
Pz.Kpfw. B2 740 (f)
105 leFH18B2
Tetrarch 
M3 Light
KV-220
KV-5   The difference between what's available now across all regions is actually pretty slim. As to what was available in the past and for limited times that's different and for different reasons explained already. Some tanks are reserved for retail packages in order to specifically make the retail package more attractive (Pz IV Hydro for example).  The BTSV and Pz IIJ have never been available in any in-game store/premium store in any region. (Not counting the China region here which WG doesn't admin). Multiple Pz IIJ codes were given to players in EU for attending events like Gamescom 2012 or Dreamhack 2013. They're not intended to be for everyone as it's a special gift for attending the event and the codes were specifically created in limited numbers.  If you wanted to buy the BTSV at the time it was available in that package there was forum post and fan websites posts everywhere detailing how to get it and multiple EU players too advantage of that offer.   Some vehicles will always be reserved for specific events or time periods. Expecting that you can just throw down some money to take advantage of an offer that's expired is a very unrealistic expectation. It's intentional that not everything can simply be bought as it trivializes the uniqueness of being at that event/winning that contest/meeting that specific in-game requirement. Saying things like "Well you obviously don't want my money" is a crazy attitude to have as it's not about the money (otherwise the tanks would have been available for a while and not just to suit XX player who can't put the time in to play clan wars or wasn't playing the game when previous offers were active). They're rare, they're limited, there is no plans to change that because to make them freely available takes away everything that makes them/made then desirable in the first place.  


Ectar
Am I the only one fed up with all these tanks restricted to CW/ supertesters/...
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08.10.2014 17:59:55
 
Subject: Am I the only one fed up with all these tanks restricted to CW/ supertesters/...
Link on message: #9183371

View PostPAKFA, on 04 October 2014 - 10:05 PM, said:   How about this, a player in order to be able to purchase a high tier premium tanks should meet these minimum requirements (yes, even for tier 8 premiums):   1. For a tier 8 premium tank = minimum 5.000 battles played and at least 1 tier 8 regular tank researched, bought and played with it at least 50 battles. 2. For a tier 9 premium tank = minimum 7.500 battles played and at least 1 tier 9 regular tank researched, bought and played with it at least 75 battles. 3. For a tier 10 premium tank = minimum 10.000 battles played and at least 1 tier 10 regular tank researched, bought and played with it at least 100 battles.   As for those that arlready got them as a prize, in order to diferentiate them from those who buy them, they should have some unique skins/cammo and or marks on their tanks, to signify they are special.  

Ectar:   I think you misunderstand the reason for the Clan Wars rewards.   - They're a contest prize, which means you need to participate in the contest to have a chance to win it. They were never intended to be commonly and easily available for everyone or to be purchased in our premium store.  If you want a gold medal and to be known as the fastest 100 meter sprinter, you need to run the race and win it.  If you want a clan wars reward tank and the reknown of being in a top clan, you need to participate in Clan Wars and win it.  - The outcomes are exclusive and you can't just have part of a prize without taking part in the content for it. It's an achievement, a goal, and something other people don't have because they didn't win. It's a reason to get more people to participate in Clan Wars.   Every player has the opportunity to participate in Clan Wars and compete to win the tanks.  If you can't join a clan then make a clan and recruit other like-minded players. "I can't be bothered", "I don't want to" and "I don't have time" - are never going to be acceptable excuses because the entire point of these rewards comes from putting the time and effort in.  not everything in-game can be achievable by every player. You have to remember when you lower the requirements you don't just do it for a small select group who play 1-2 hours a week, you reduce the requirements for everyone.   Regarding the Alpha/Beta reward tanks - They're a reward to players for participating in the Alpha/Beta. If you didn't participate during that phase then that content is unavailable for you. It's not something that's up for discussion or review.  Unfortunate perhaps yes, but then it's a special thank you to those players for taking the time back them to support and test the game. - Pre order tanks fall exactly into that same category, there is no plans to make them commonly available again.  The only region where this differs is the RU region as it had to pre-order phase. It was something introduced for when the NA and EU servers launched. This means that no one at all on the RU server could have owned those tanks which is why they're available to those players now. If you want to be treated like an RU player and have access to those tanks then you're free to have an account on the RU servers where you can take advantage of those things.  Vice/Versa if an RU player started playing on the EU servers he's not going to be able to get a pre-order tank on his EU account regardless of what his RU account has on it. In short, accounts are not transferable and neither are regional benefits (and also drawbacks).   Lower tier tanks given as rewards for seasonal or anniversary events occasionally come up in gift shop packages. Tanks like the KV-5 are also sometimes available. (Type 59 is never coming back to the premium shop and players really should stop asking about it now as the answer isn't going to change).    As a final point - For comments about potential future content I'd recommend holding back and waiting till we officially announce things first.  Complaining that something is out of reach already when we haven't stated what the requirements are, makes it look like complaints for the sake of complaining.  The problem with leaks is that people don't know the full story or when/how things will be implemented (if ever), so please take releases of information like that with a pinch of salt. When there is no verified/confirmed source it's pretty easy to make assumptions with little evidence. We always will share information with players when things are ready to be shared and things are confirmed.  


Ectar
M3 Stuart LL
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07.10.2014 17:39:41
 
Subject: M3 Stuart LL
Link on message: #9175557

View PostCroPanzer, on 07 October 2014 - 02:37 PM, said: I don't understand why did they suddenly make the 2-month rule! I'd like to get some tanks back, and I was hoping for the restore-one-tank-per-6-months system, in which case, I could get my M3, T-127, tetrach and other stuff from my noob days back, but I'd have to wait a lot of months, but I'd still get it!

Ectar:   Even with the old policy you wouldn't have got those tanks back. It was a one time only restoration for a single tank, as it is now. The only difference now is it only applies to tanks deleted less than 2 months.  If you were to ask for your T-127 to be restored they wouldn't then later restore the Tetrach. You've used your 1 time only restoration. It's not 1 time only per tank. It's one time only per account and always has been for EU players since the restoration policy was introduced in May 2013.   Quoting the policy on the NA website that is relevant for NA players doesn't change things here.  It's like saying because you can buy a Gold Type 59 in China that you should be able to buy one here.  NA policies are not applicable on the EU servers and vice versa. Policies for each region have always been available on our knowledge base portal for each applicable region.  We're not going to e-mail players everytime we have a policy change as that would quickly upset a lot of players when you consider how many articles we have on the knowledge base.  

View PostCobra6, on 07 October 2014 - 02:41 PM, said:   Speaking hypothetically here:   If you account was hacked and the hacker sold some of your premium tanks just out of spite, what would Wargaming lose "when they were held responsible"? Absolutely nothing right a part from the time it takes one employee to restore the sold tanks. That is called service in my book.  

Ectar:   Getting into hypothetical discussions is utterly pointless as you can talk about anything and it's still not relevant to the subject at hand as it's all "what if" scenarios. That can easily be twisted to suit your point. Getting hacked is a totally difference scenario to raging at bad result, deleting a tank, or deciding at that current time you wanted to free up a garage slot or get credits by selling the tank. You're asking what we lose, the answer is the responsibility of the account holder which is already something players are all to quick to pass on  "Hard to guess password and anti virus? Lol who cares when they'll just give me everything back each time.". At some point that has to stop right? You can't just keep restoring deleted tanks endlessly right? At some point you have to say "sorry this is too much".  

View Postguest273, on 07 October 2014 - 02:41 PM, said: quote on quote HOW VEHICLE RECOVERY IN WORLD OF TANKS WORKS: The Vehicle Recovery allows you to restore Premium vehicles that have been sold for up to 72 hours after they have been sold. You can also restore Special vehicles ranging as far back as you like, but each vehicle can only be restored once every 6 months. Q: How many tanks? A: As many as you like. There is no longer a one time use for restoring a tank. As long as you can submit the ticket about your Premium Tank in 72 hours after it has been sold you can get it back. Furthermore, you can restore a Special Tank as many times as you like, you just have to wait 180 days in between the first restoration of the tank and the next.     Fair service means the same for all...Why do NA players get different restoration rules?    It's not fair from WG to have different rules in different regions :tongue: ask NA guys to make their restoration same as EU...   Ectar you also mentioned that WG provides the same restoration policy as a lot of online games...why provide the same if you could do better and stand out as a positive example? :blink: (Don't take it personally, just trying to help my clan member...also if it helps I got the M3 Light about 1 month after I registered so if it help the restoration with locating the correct time...)

Ectar:   Our restoration service is there to help where we can. It's not intended to be a "do whatever you want in-game and we'll fix it for you". - We never state that anywhere and players should not be under any illusion that we can correct all their mistakes. Any company could do better in the player's eyes with regards to restoration policies because ultimate satisfaction can only be gained with a player getting back everything they delete regardless of timescales and never having to care about what they delete because it's always recoverable.  That's is a utterly rediculous expectation to have as it means players have zero respect for what they do and have zero responsibility or accountability for their actions which have zero consequences.  The attitude of "but you can do it right it's just a 1 button click?" is a wrong attitude to have also because we can also double your gold, give you any tank, or totally wipe your account.  Just because we have access to the game from an admin level doesn't mean that it should remove you from all responsibility.   In any customer service job there is limits to what can and can't be done and policy and procedures that must be followed.  Sure there can be exceptions but they come with exceptional circumstances.  "I never knew about this"  or "I didn't know till now" is not an exceptional circumstance.  Anyone can perhaps quote an example of someone going above and beyond (I myself have driven 40 mile to hand deliver paperwork for someone, get it signed and returned to office to avoid a 2 week turnaround), but you can't then seriously expect that service to be applied to every situation. I mean it's not like for every other policy holder I spoke to I'd then hand deliver their paperwork too. Again expecting to be treated special with exceptional service and also demanding to be treated like everyone else doesn't work together unless everyone is treated with the exceptional special treatment (Which is a totally unrealistic expectation). I agree whole heartily it's an unfortunate situation and I sympathise with the LekaChristian, however it's not a scenario where we can give a different outcome no matter how many ways we look at it.  


Ectar
M3 Stuart LL
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07.10.2014 16:02:07
 
Subject: M3 Stuart LL
Link on message: #9174784

View PostLekaCristian, on 07 October 2014 - 01:50 PM, said:   1. that it's your job to deliver good customer service..   2. You did NOT   I want to take advantage of this One-Time Premium Tank Restoration like the other people :( What should I do now ? sell my PZ B2 and get it back for no reason just to use this One-Time Premium Tank Restoration ? :(

Ectar:   1 - It's also our job to deliver fair customer service so that any given time, all players are treated the same and have the same expectations regarding what we can and can't do. This policy change affects all players now, there is no exceptions to it and no one can get something now that other players can't get. to say someone got something 3 months ago isn't a realistic counter because 3 months ago you were entitled to the exact same thing.   If you wish to take advantage of our one time only restoration service, you still can. Please note however that this policy had now changed and only tanks deleted within the past 2 months can be restored.        


Ectar
M3 Stuart LL
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07.10.2014 15:25:07
 
Subject: M3 Stuart LL
Link on message: #9174513

View PostCobra6, on 07 October 2014 - 12:10 PM, said: If something is out of your control/power you can't be held responsible for it like this.

Ectar:   And you can't really turn around and then hold us responsible for it also.  As I also stated not everything can be reversed and the security of the account in the first place is your responsibility. A World of Tanks account has almost zero value to a hacker compared to something like a World of Warcraft account for example. Tanks can't be transferred to other accounts, accounts don't hold real life money on them, gold can't be transferred between accounts, accounts can't be used to grind for in-game items to sell on, there is no realms to move in-game items between...  If a World of Tanks account is "hacked" and tanks sold, that's usually done by someone out of spite and it's usually done because the account access was known to the hacker via the account holder trusting them in the past with log in details as they shared access to the account (again, this comes back to the account holder's responsibility regarding access to their account - see where it always ends up?).   There is multiple comparisons you can make here, but applying the logic to different real life situations can always be twisted to suit your argument.  The only thing you can really compare our policy to is other game companies and their policies regarding restorations and refunds, which if you check are pretty similar. We can go round and round in circles about this topic but the answer/result is always the same. Buying/selling items on your account is your responsibility as the account holder.  If you're going to claim the loss is due to your account being hacked then that's a different matter which will require investigation by our support team.  Your account security is your responsibility. Setting up a unique password and not the same as your e-mail address etc is your responsibility. Making your your PC is secured against viruses is your responsibility- Trust me after dealing with hacked account issues for over 5 years I've heard every excuse under the sun.   Now if the account hack is due to a security flaw at our side that's a totally different discussion with different likely outcomes however that's getting into hypothetical "what if's" and it still won't change how things are now.  

View Postguest273, on 07 October 2014 - 01:24 PM, said: Probably shouldn't argue with a staff member but:   If I would still have my 1 time restoration left and I had sold a tank 1 year ago and would need let's say 1 Million credits to restore it (and would have them) and I would have bought a new tank and needed to put modules on it then I would firstly put the modules on and then restore the tank. Ok so I put the modules on...now I have to play 2 days to get my tank back...tomorrow comes: You are not able to restore premium tanks anymore...   Ok in life there are these situations where you wish you would be 1-2 days older/younger but WG should have informed the public that let's say after 7-14 days you will not be able to restore any tanks anymore. Since you did not inform the people on the official news (and honestly this is important to a lot of people) you have to deal with a bunch of angry people now...  

Ectar:   It's not an argument, it's a discussion and you're perfectly entitled to have your say. I have no problems with players sharing their views so long as they respect our forums rules and don't take things personally.    We could tell players a month in advance and we'd still have players who are a month and 2 days over that would say it's not fair and they should be given special treatment. Any time limit given is always going to be unsuitable for XXX player who is outside the given deadline - As I stated in my announce post from checking all our past restoration this policy change (had the 2 month time limit been in effect from the start) it would have affected a small minority of players. Most players contact us within days if not hours/minutes when they delete a premium tank in error.  It's a very very rare situation that someone asks for a tank deleted many months ago.   


Ectar
M3 Stuart LL
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07.10.2014 13:42:33
 
Subject: M3 Stuart LL
Link on message: #9173802

View PostLekaCristian, on 06 October 2014 - 09:10 PM, said: This is not good customer service! they should make an EXCEPTION for my tank.. They SHOULD announced changes on worldoftanks.eu main portal so people will know about it not on forum or support news because not all the people read them.. Is that hard for them to give 1 tank back and make someone happy ? :mellows:

Ectar:   I'm afraid I have to disagree here.     You see by granting an exception that means you're getting something that other players don't get. The very definition of the word is "a case that does not confirm to a rule or generalization". - Special treatment effectively.  For us it's important that players are treated fairly and every player knows what to expect. This is so that every player can expect the same level of service based on our current rules. If we grant everyone an exception that that's not really an exception, it's a standard service.  - As things currently stand everyone has the same standard service, every player is able to get a single premium vehicle reimbursed, but only if the vehicle is sold within 2 months.   With certain actions in-game that players do there is consequences. Whilst it is unfortunate that you sold your tank, you have to respect/understand that only you made that choice and you are ultimately responsible for your actions.  We put warning messages and confirmation boxes into the process specifically to help players be aware of what they're doing and to help players avoid making decisions like this (If the reason was that someone else deleted the vehicle, again you're the only person who is ultimately responsible for who has access to your account). Bending rules to satisfy one player whilst telling hundreds of players something else is not good customer service. Whilst you may get a satisfactory outcome everyone else doesn't get the same outcome. When you then explain what happened to you, other players would only be satisfied with the same outcome this then means that the "exception" then becomes a regular expected service.    I appreciate that this answer may not be to your liking but the line has to be drawn at some point. If we extend the policy to include when you deleted your tank, then next week we'd have a topic from another player who's tank was deleted just slightly later, or deleted a tank for a 2nd time etc etc.. At the end of the day you're responsible for your own actions in any game you play and not all those actions are reversible.


Ectar
Special Public Test: Strongholds
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06.10.2014 19:37:36
 
Subject: Special Public Test: Strongholds
Link on message: #9169212

View PostDanamic, on 03 October 2014 - 11:55 AM, said: So you are no longer offering clans 20,000 gold for their participation? Going to be a hard sell now.   With a test server, people are individually motivated to join it for trying new tanks/maps.   For a stronghold test server... there is little motivation for the individual to download 8GB to test clan level features.   Our 20,000 gold was going to be distributed among 20-25 players in order to compensate them for the premium days lost while the clan tested out the features.   TNAC will try to get players interested but when there is a 3x weekend... without a gold incentive, I suspect players will just want to do normal strongholds.

Ectar:   Clans that replied to the thread I posted in the Clan section will get 20,000 gold for their treasury.     We wanted clans who were serious about testing and serious about giving feedback, not clans who just wanted a quick gold fix in return for little participation/comments.   It's a double edged sword.  At the end of the day people should be playing a test server because they want to test stuff, not because there is an incentive in the way of in-game credits.  It's intended to be a thank you, not a lure.


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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06.10.2014 19:24:02
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9169102

Ectar: Also just to clarify, if you want to come, there is still lots and lots of space to sign up.   The limited offer is just because we're only able to pay in the first 150.  Everyone after that would pay normal admission. The sign up thread is to have a method to filter out 150 players and to get a rough idea of how many people are going to attend. To give you a rough idea the first 150 sign ups were filled within 2 hours of the article going live. After 24 hours we had over 14 pages of sign ups. Past experience of events like this shows it's very difficult to guage how many people will turn up. For Sweden for example we expected about 300-400 max. The museum had over 700 visitors on the day it turned out.


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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06.10.2014 16:22:14
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9167708

Ectar: E-mails to the first 150 sign ups have been sent today.  


Ectar
Forum warning points and why - updated 26/02/2014
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03.10.2014 17:31:00
 
Subject: Forum warning points and why - updated 26/02/2014
Link on message: #9148496

View PostTrotski, on 03 October 2014 - 03:26 PM, said: And yet again it has happened, that is 3 written warnings in a week , all because the game server screwed up, who the hell do I moan at about this ? its beyond a joke to be frank

Ectar:  

View PostTrotski, on 03 October 2014 - 03:28 PM, said: On here by the way, it is showing I have no warning points, do those points only refer to the forums, or is this an indicator of warning points in game as well ? a bit confused here, am I moaning for no reason.  

Ectar:   This entire thread is regarding forum warning points only. It had nothing to do with the new in-game anti AFK warning messages.


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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03.10.2014 12:11:24
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9145793

View Postxeico, on 03 October 2014 - 09:27 AM, said:   Did you manage send all invites? 

Ectar:   Not yet, I grossly underestimated how much time it takes to take data from the forums and put in on Excel. Should by this afternoon. 


Ectar
Stronghold public testing, clans required
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02.10.2014 19:07:27
 
Subject: Stronghold public testing, clans required
Link on message: #9141892

Ectar: Thanks for the clans who have offered their assistance.  The client should be available for download tomorrow via the portal.  Please provide all feedback here. You're free to create a new topic with your feedback.


Ectar
Is it Ok to use these as Clanlogos?
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02.10.2014 15:20:35
 
Subject: Is it Ok to use these as Clanlogos?
Link on message: #9140094

View Postsivadoom, on 02 October 2014 - 12:02 PM, said: A discovery to the gameserver in China, sounds like something interesting took place.

Ectar: Is it Ok to use these as Clanlogos?  


Ectar
Premium tank restoration & reimbursement policy *updated 02/10/2014*
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02.10.2014 13:45:06
 
Subject: Premium tank restoration & reimbursement policy *updated 02/10/2014*
Link on message: #9139340

Ectar: Greetings players,   On the 5th of May 2013 we announced to players our policy regarding a one time only restoration for Premium vehicles. Since that time we have been monitoring the requests for restorations and timescales involved regarding when vehicles were sold in error/rage/by a rogue family member/friend/pet walking on the keyboard.  As a result of this please note a very important change to this policy below: ! A restoration is only possible if the sale of the tank in question happened within the last two months.       How to request a premium vehicle restoration: Contact our support team here - https://support.worldoftanks.eu/ In your ticket state the name of the tank you wish to have restored and rough estimate of when the tank was sold. Make sure you have a free garage slot and the amount of credits you gained for selling the tank available on your account which will be removed. (For example when you sold your Type 59, you got 1,500,000 credits. These credits will be removed from your account when the tank is restored.) Please note this service is only available for premium tanks, NOT tanks purchased in-game normally with credits.             How to request a refund of a premium tank purchased in error: Contact our support team here - https://support.worldoftanks.eu/ In your ticket state the name of the tank you wish to have refunded and when you purchased it. *Important* If you have played on the tank and decided you don't like it, this does not qualify for a refund. This is not a try before you buy service.
This service is only really for players who contact us immediately after they make the mistake. Not weeks/months later (unless the tank has never been played).   Please note this service is only available for premium tanks, NOT tanks purchased in-game normally with credits.   Whilst we appreciate that some players may feel that the timescale changes to the policy may seem unfair, checking through the history of restoration requests show that a very very small percentage of players would be affected by this. The security of your account and the decision to delete a vehicle is ultimately your responsibility as the account holder. To sell a tank, plane or any other vehicle in our games, there is multiple confirmation checks. We understand how inconvenient these situations can be and are always working to provide you with the best service possible.       ! It is important to note that this is a one-time only restoration for Premium tanks or planes. This means if you have sold a premium vehicle by mistake, it can be restored only once. If you have sold multiple premium vehicles, both in WoT and WoWp only one of these can be restored. This does not apply for WoT: Blitz nor WoT: Xbox 360 Edition, as these two games have their own one-time “limits”.


Ectar
Stronghold public testing, clans required
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02.10.2014 13:10:26
 
Subject: Stronghold public testing, clans required
Link on message: #9139048

Ectar: Bumping this.    Thanks for the replies so far. I didn't want to mention it at first because I was looking for clans with a genuine interest in helping develop Stronghold. For any clans that help us out in this testing phase for Strongholds there is a reward of 20,000 gold for the clan treasury. 


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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02.10.2014 12:30:58
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9138734

View Postsamiv, on 02 October 2014 - 08:09 AM, said: I am planning to attend. Is there any schdule of day program available? Are you guys planning to bring any WOT merchandise for sale? T-shirts, coffee mugs etc?

Ectar:   We will have a schedule up by next week.  Sadly there won't be merchandise for sale that we can bring.   The first 150 players who signed up will get limited edition t-shirts and we will have some small goodies for everyone else that attends. We hope to contact all 150 of the first sign ups via e-mail by the end of today.


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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30.09.2014 21:37:50
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9127485

View PostA3OB_BattalionNeedsYou, on 30 September 2014 - 04:34 PM, said: Am I banned from these events or do I not have to go incognito?   Cheers, EmbryonicJourney

Ectar:   Just wear a top please and everything will be fine :blinky:


Ectar
Stronghold public testing, clans required
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30.09.2014 16:29:31
 
Subject: Stronghold public testing, clans required
Link on message: #9125034

Ectar: Greetings,   We're looking for some clans to take part in a test of the next version of Strongholds.  This will take part from the 3rd to the 6th of October.  Can all interested clans please reply to this thread, preferably can we please only have Clan Commanders reply so that way it's confirmed the clan is willing to take part.    Deadline for replies is 1800 CEST on the 2nd of October.   Regards


Ectar
Parola Tank Museum signups
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30.09.2014 15:55:15
 
Subject: Parola Tank Museum signups
Link on message: #9124712

Ectar: Hi guys,    Just so you know as of 1455 CEST the thread is at 21 pages long and the first 150 spaces are filled.  If you are signing up now then it's only to let us know that you're planning on coming.


Ectar
Wargaming.net rolls out to Parola Tank Museum, Finland
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29.09.2014 19:27:46
 
Subject: Wargaming.net rolls out to Parola Tank Museum, Finland
Link on message: #9117907

Ectar: Last time I was given 2 shots. One was salmiakki which tasted as expected. (I've actually tasted that a few times) The other was really nice and had a sweet taste and I wanted a bottle of it! :P  If anyone was at the bar last year and know what I was given please let me know so I can pick some up.


Ectar
9.3 Community Contributor Spotlight
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27.09.2014 18:26:07
 
Subject: 9.3 Community Contributor Spotlight
Link on message: #9102003

Ectar: We have a lot more video guides from these editors and other players available here- http://forum.worldoftanks.eu/index.php?/topic/432236-update-93-video-megathread/ - Sadly we only could only feature some in the spotlight as we didn't want an article filled with around 24 videos.


Ectar
Special: Battle of Arracourt
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26.09.2014 19:18:29
 
Subject: Special: Battle of Arracourt
Link on message: #9094257

View Postortega456, on 26 September 2014 - 04:17 PM, said: Guys, are you sure those new us lights are discounted?? Wg mentioned not to discount fresh vehicles... any official statement? I hope they are!!

Ectar:   They are included for this special. 


Ectar
General Feedback
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26.09.2014 18:19:40
 
Subject: General Feedback
Link on message: #9093736

View PostGeneralJock, on 26 September 2014 - 03:01 PM, said: I found today when you're watching a replay, and go to leave by pressing Escape, you get a desertion warning! Since I was afraid I might actually get one, I had to FF on to the end of the replay and exit normally. I am guessing this is not supposed to happen.   Jock

Ectar:   when you watch a reply you're not connected to the game servers, so quitting the reply doesn't count.  The warning message is a problem related to the new feature which will be fixed as soon as we can.   Again the replay warning has no impact on your game account.


Ectar
Gross swearing and racist comments during game
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26.09.2014 18:17:28
 
Subject: Gross swearing and racist comments during game
Link on message: #9093710

View Post_kink_, on 25 September 2014 - 04:58 PM, said:   There's thousands of ideas in the Suggestions section, but even the most popular ones don't get any attention from Wargaming.

Ectar:   For the very simple reason that as soon as one or two topics are replied to, everyone is like "why don't you reply to my topic?/why doesn't my idea warrant a suggestion". Sadly we simply don't have time to give feedback for every game play idea. 


Ectar
Parola Tank Museum signups
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26.09.2014 17:18:26
 
Subject: Parola Tank Museum signups
Link on message: #9093055

Ectar: Greetings players and welcome to the sign up thread for our visit to the Parola Tank Museum on the 18th of October. Please note if you sign up for this, you are aware you are required to make your own travel arrangements to get to the museum. The first 150 players to sign up will have their admission price covered by Wargaming.net.  *important* - Your post only counts for you. We are not accepting any messages that say things like "me and my 2 friends". If your friend wants to come then your friend needs to sign up.  Whilst we appreciate this may seem frustrating to issue tickets on a first come, first served basis, it's no different to if we did it randomly (as group posts still wouldn't be accepted).   The only exception to this for a parent registering their intention to come and including their children under the age of 16.      At the event players will have the ability to ask questions to the Wargaming team via a short Q&A,  If you wish to submit a question in advance for one of our games (World of Tanks (PC or Xbox), World of Warplanes, or even World of Warships, please add the question to your submission and we will endeavour to get the answers for you in advance of the event.
For each person who wishes to attend, we need: Full name. Email address. Country of residence. Age. Question for developers (Optional, see above.)
Why do we need these details? 
  We need your name and email to confirm your registration. We need your country of residence as we will unfortunately need to give preference to residents of Finland: this is essentially so we be more certain you are going to be likely to attend (i.e. if you lived in Hawaii, we might doubt you'd come all the way to Finland!)
All replies are pre-moderated which means only Wargaming staff can see the replies. This is so we have a contact list for all players who are attending. Once the event is over this thread and your information will be removed from the forums (so we're not keeping your data for any longer than is required).   If you are one of the first 150 players who signed up and are having your admission covered by Wargaming, we'll email you with confirmation. Please note you'll be required to print out the confirmation as proof!


We hope to see as many of you as possible!
   


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