M3 Stuart LL

Ectar:   Even with the old policy you wouldn't have got those tanks back. It was a one time only restoration for a single tank, as it is now. The only difference now is it only applies to tanks deleted less than 2 months.  If you were to ask for your T-127 to be restored they wouldn't then later restore the Tetrach. You've used your 1 time only restoration. It's not 1 time only per tank. It's one time only per account and always has been for EU players since the restoration policy was introduced in May 2013.   Quoting the policy on the NA website that is relevant for NA players doesn't change things here.  It's like saying because you can buy a Gold Type 59 in China that you should be able to buy one here.  NA policies are not applicable on the EU servers and vice versa. Policies for each region have always been available on our knowledge base portal for each applicable region.  We're not going to e-mail players everytime we have a policy change as that would quickly upset a lot of players when you consider how many articles we have on the knowledge base.  

Ectar:   Getting into hypothetical discussions is utterly pointless as you can talk about anything and it's still not relevant to the subject at hand as it's all "what if" scenarios. That can easily be twisted to suit your point. Getting hacked is a totally difference scenario to raging at bad result, deleting a tank, or deciding at that current time you wanted to free up a garage slot or get credits by selling the tank. You're asking what we lose, the answer is the responsibility of the account holder which is already something players are all to quick to pass on  "Hard to guess password and anti virus? Lol who cares when they'll just give me everything back each time.". At some point that has to stop right? You can't just keep restoring deleted tanks endlessly right? At some point you have to say "sorry this is too much".  

Ectar:   Our restoration service is there to help where we can. It's not intended to be a "do whatever you want in-game and we'll fix it for you". - We never state that anywhere and players should not be under any illusion that we can correct all their mistakes. Any company could do better in the player's eyes with regards to restoration policies because ultimate satisfaction can only be gained with a player getting back everything they delete regardless of timescales and never having to care about what they delete because it's always recoverable.  That's is a utterly rediculous expectation to have as it means players have zero respect for what they do and have zero responsibility or accountability for their actions which have zero consequences.  The attitude of "but you can do it right it's just a 1 button click?" is a wrong attitude to have also because we can also double your gold, give you any tank, or totally wipe your account.  Just because we have access to the game from an admin level doesn't mean that it should remove you from all responsibility.   In any customer service job there is limits to what can and can't be done and policy and procedures that must be followed.  Sure there can be exceptions but they come with exceptional circumstances.  "I never knew about this"  or "I didn't know till now" is not an exceptional circumstance.  Anyone can perhaps quote an example of someone going above and beyond (I myself have driven 40 mile to hand deliver paperwork for someone, get it signed and returned to office to avoid a 2 week turnaround), but you can't then seriously expect that service to be applied to every situation. I mean it's not like for every other policy holder I spoke to I'd then hand deliver their paperwork too. Again expecting to be treated special with exceptional service and also demanding to be treated like everyone else doesn't work together unless everyone is treated with the exceptional special treatment (Which is a totally unrealistic expectation). I agree whole heartily it's an unfortunate situation and I sympathise with the LekaChristian, however it's not a scenario where we can give a different outcome no matter how many ways we look at it.