M3 Stuart LL

Ectar:   I'm afraid I have to disagree here.     You see by granting an exception that means you're getting something that other players don't get. The very definition of the word is "a case that does not confirm to a rule or generalization". - Special treatment effectively.  For us it's important that players are treated fairly and every player knows what to expect. This is so that every player can expect the same level of service based on our current rules. If we grant everyone an exception that that's not really an exception, it's a standard service.  - As things currently stand everyone has the same standard service, every player is able to get a single premium vehicle reimbursed, but only if the vehicle is sold within 2 months.   With certain actions in-game that players do there is consequences. Whilst it is unfortunate that you sold your tank, you have to respect/understand that only you made that choice and you are ultimately responsible for your actions.  We put warning messages and confirmation boxes into the process specifically to help players be aware of what they're doing and to help players avoid making decisions like this (If the reason was that someone else deleted the vehicle, again you're the only person who is ultimately responsible for who has access to your account). Bending rules to satisfy one player whilst telling hundreds of players something else is not good customer service. Whilst you may get a satisfactory outcome everyone else doesn't get the same outcome. When you then explain what happened to you, other players would only be satisfied with the same outcome this then means that the "exception" then becomes a regular expected service.    I appreciate that this answer may not be to your liking but the line has to be drawn at some point. If we extend the policy to include when you deleted your tank, then next week we'd have a topic from another player who's tank was deleted just slightly later, or deleted a tank for a 2nd time etc etc.. At the end of the day you're responsible for your own actions in any game you play and not all those actions are reversible.