M3 Stuart LL

Ectar:   And you can't really turn around and then hold us responsible for it also.  As I also stated not everything can be reversed and the security of the account in the first place is your responsibility. A World of Tanks account has almost zero value to a hacker compared to something like a World of Warcraft account for example. Tanks can't be transferred to other accounts, accounts don't hold real life money on them, gold can't be transferred between accounts, accounts can't be used to grind for in-game items to sell on, there is no realms to move in-game items between...  If a World of Tanks account is "hacked" and tanks sold, that's usually done by someone out of spite and it's usually done because the account access was known to the hacker via the account holder trusting them in the past with log in details as they shared access to the account (again, this comes back to the account holder's responsibility regarding access to their account - see where it always ends up?).   There is multiple comparisons you can make here, but applying the logic to different real life situations can always be twisted to suit your argument.  The only thing you can really compare our policy to is other game companies and their policies regarding restorations and refunds, which if you check are pretty similar. We can go round and round in circles about this topic but the answer/result is always the same. Buying/selling items on your account is your responsibility as the account holder.  If you're going to claim the loss is due to your account being hacked then that's a different matter which will require investigation by our support team.  Your account security is your responsibility. Setting up a unique password and not the same as your e-mail address etc is your responsibility. Making your your PC is secured against viruses is your responsibility- Trust me after dealing with hacked account issues for over 5 years I've heard every excuse under the sun.   Now if the account hack is due to a security flaw at our side that's a totally different discussion with different likely outcomes however that's getting into hypothetical "what if's" and it still won't change how things are now.  

Ectar:   It's not an argument, it's a discussion and you're perfectly entitled to have your say. I have no problems with players sharing their views so long as they respect our forums rules and don't take things personally.    We could tell players a month in advance and we'd still have players who are a month and 2 days over that would say it's not fair and they should be given special treatment. Any time limit given is always going to be unsuitable for XXX player who is outside the given deadline - As I stated in my announce post from checking all our past restoration this policy change (had the 2 month time limit been in effect from the start) it would have affected a small minority of players. Most players contact us within days if not hours/minutes when they delete a premium tank in error.  It's a very very rare situation that someone asks for a tank deleted many months ago.