Developers posts on forum

Ectar:

Ectar: Reporting issues with customer support on the forums, won't do anything to resolve your issue.  Much like reporting forums issues to customer support, won't resolve your forum issue.  Furthermore this is the English speaking section of the forums, so posting a German support ticket is something that a vast majority of the forum, can't read.   Thread closed for the following reasons:   2. PROHIBITIONS and RESTRICTIONS
2.1 Forum etiquette   2. Making non-constructive posts, or creating threads on non-constructive topics

Ectar: Resolved via PM,  sadly after events we're not able to swap out t-shirts for people for a different size. This is only possible during the event if we have other sizes available. We're not able to guarantee that players will always be able to have a shirt in a specific size as goodies at events are always limited.

Ectar: Top clans may win the top slots, but that's because no matter how you break it down it will always be a competition based around skill and because of that, veteran players will have an advantage. The only way to win a contest that isn't based on skill is to have the results 100% down to chance like a lottery or raffle and it's highly unlikely any player would be happy with results being totally out of their control.    People expecting to win Clan events with little exposure or prior experience to Clan style events need to perhaps reconsider what they're getting into, it's a bit like joining a marathon with no training and being unhappy you're not in the top 10. Whilst we will always make these events accessible as possible for all players, you have to also appreciate that to win the big prizes will always require a degree of skill as you're going up against teams of other players.  As numerous previous campaigns have shown, plenty of other clans who would not be considered "top clans" are able to walk away with rewards.

Ectar: Moved to off-topic,   If you are concerned about attracting attention from certain elements of the community, I'd recommend you stop going out of your way to see that attention in the first place.   - Ectar

Ectar:     1.  There has been no formal decisions made on any arty reworks.  There is rumours circulated by players, however no links to sources.  What our developers say one week in personal blogs can change the next week and much of what is said is stuff being considered, not set in stone. Until something is live as a portal article it's not confirmed, so at the moment we have no current plans for any major arty reworks. 2. Map development is ongoing.  Your question is loaded because what is "adequate" for you is not adequate for another player. Any map arguable ends up a corridor map because tank fighting in nature involves lines of vehicles facing off against each other and you're always going to engage at regular points in the maps along known lines. Even in games like Destiny, CS:GO, Call of Duty, Star Wars Battlefront, the maps end up with set "corridors" where you know people will advance down, and you will know certain approaches and angles you need to cover.  3. We have no current plans to bring out updates quicker 4. This is a possibility yes. 5. Maps with a fairly large altitude difference presented major disadvantages to certain vehicles due to gun depression/elevation issues. They also present issues with slow moving tanks moving even slower and being easier to pick off.  Himmelsdorf avoids that with lots of cover below it's hill and only certain places that can be shot down from. Despite the rework Severogorsk for example was basically 2 teams fighting down each side of the map in "corridors" with people rarely going down the middle.  Compared to an FPS shooter where you have no limitations on where you can aim depending on weapon you're aiming with, similar map dynamics don't quite work.

Ectar: Patch notes used to be published on the forums once a patch was live. Now they are posted on the portal where there is a much higher viewership. For the public test, the patch notes are posted when the public test is live (and the feedback sections are active).   The patch notes section is due to be removed or redone in a future forum update.

Ectar:   Well as I said:  

Ectar:     I know when it's planned to be sold, but it's not something I can share.  I'm sorry but we don't disclose premium shop packages in advance. 

Ectar:     I'll ask about these and see what I'm able to share. Some I know are reserved for promotional content, others are planned to be available at a later date in the store and the fate of others haven't been decided.

Ectar: Hi guys, just to let you know there won't be any further collectors gems of the week.  We are limited with regards to what tanks we have available and doing repeat offers for what the community view as common tanks (such as KV-5 or Kv-220) isn't something we want to do.  These tanks and packages were intended to appeal more to collectors and people willing to pay a bit more, rather than the average player looking to pick up a tank for a cheaper price. I know to some people that's an unpopular option, but we have to always look at making packages and offers to suit all desires. Obviously everyone given the chance would like rare premium tanks for as cheap as possible, but when everyone has someone and has it easily, it very quickly isn't rare. The vehicles we've sold in the past as "collectors gems" might return later and some may even be for sale as just the tank on it's own. I can also confirm that the Revalorise is planned to be sold in EU but at a later date, but not too far away.

Ectar: When the Action X arrives, your Fv4202 is removed from your garage and you have a new Action X as your tier 10 medium.  As for any details regarding the fate of the FV4202, more details will be revealed prior to the patch.

Ectar:   Top speed isn't set in stone yet and the parameters of the tank could still change during the test server phase for 10.0.  You should know by now that test server dates are not announced in advance as multiple things can change at the last minute.  As soon as the start of the public test is confirmed, players will be notified.

Ectar: If you stop insulting staff then perhaps you'd get somewhere. Like it or not it's against the forum rules and when players insult staff then they're going to be sanctioned.  You're frustrated, you know there is a swear filter on the forums, so you decide that using a UK slang term for female genitalia (and fairly inappropriate one at that) is somehow perfectly fine and not going to result in any action being taken against you?  Whilst to some people the term you've used may seem fairly tame, in the North of England it's very common insult and never something you'd say in a friendly way.  Even if you did then it's not something you'd say to someone you don't know and aren't friends with. - What's ok between you and your mates isn't ok with you and the general public.   Thread closed for the following reasons you can take your pick from:   3. Harassment or Defamatory remarks
4. Cursing and profanities, Inappropriate language
5. Personal abuse or attacks 11. Insults towards Wargaming Staff (including moderators)   - Ectar

Ectar:       To OP, I took some time to read through your post history.  I don't quite understand why you still post on the forums or play the game if you seriously feel the way you do about the game. Furthermore to have the mentality that anyone who disagrees with you is a paid WG employee is both amusing and rather sad. It's a game, if you don't like it as much as you seem to indicate or if you feel it's really as fixed as you seem to think it is, you could always stop playing or stop visiting the forums. - Voila! All the things that frustrate you are now instantly gone.  

Ectar:   Wat? Freedom? fighting in WW2?  What the heck does that have to do with posting on private forums that are bound by rules set by the forum owners?  Bad troll is bad.   Here's a deal for you. Don't worry you don't have to accept as you've already done so when you agreed to the forums rules when you started posting here. - If you post further topics like this where you're only objective is to cause aggro and upset other forum users, I'll happily remove your forum posting privileges permanently. Then you won't have to worry about people disagreeing with your repeat "MM is rigged posts" or "anyone who disagrees with me works for WG posts".    /thread closed - Ectar

Ectar: moved to off topic section - Ectar

Ectar: moved to off topic section - Ectar

Ectar:   but why not just me then?  

Ectar: The Churchill top gun is pretty much identical to the gun that that Pz IV used to have when it was able to mount the Schmalturm turret at tier V. It's a great gun, the drawback is that it's now mounted on a slow tank. I found the Churchill fairly ok to play and it's only negative point was it's slow speed. It's pretty strong for it's tier and one of the first heavy tanks that people will run up against.

Ectar: I think this thread has ran it's course.   To the OP - We have a very similar amount of battles played and very different stats.  Personally I try to focus on doing damage and hitting my shots. With damage will come exp and victories as you whittle down the enemy team's HP. A good goal is to do at least your HP in return damage to the enemy. For tier 9 and 10 you want to be looking at doing anything from 2000+ damage in a game.  Once in a while try looking at what you're doing in matches and where you're going wrong. There is no secret anti-win wargaming system to make you lose. Hitting shots for example is something purely you control and if I could give you once piece of advice only, it would be to work on your accuracy as I feel that's what's bringing you down.   As you've never came back to this thread and other players have not very kindly picked apart your stats, I'm going to close the thread.   To get better you have to want to improve and you have to also accept and identify where you're going wrong. There is no special WG system holding people back.   - Ectar

Ectar:   If we have the ability to rig game, then why don't all our staff have 60%+ win ratios on their accounts? Why was I 58% win ratio and now about 55%?  Could it be that I simply play less so I'm not as sharp as I once was or know the maps and enemy vehicles like I did?  Could it be I used to platoon and now play solo which generally make it a bit harder without 2 good players to co-ordinate with? Should I play more, platoon more and put some time into working out what I do wrong?  Or is it because MM is against me and rigging all my matches to make me lose now, so I can't do anything to get better?   The thing about a random system, is that when you look for a pattern or expect results, you're never going to get the answer you want because there is no pattern. Flipping a coin 10 times and getting heads each time, doesn't mean the next time will be tails because "the other result is due". That's something called "gambler's fallacy" which I'd recommend you read about as it's very interesting to show how people perceive random things as being predictable.   No one ever says the MM is rigged when they win 10 times in a row.  But if you lose 10 times in a row it's rigged?  Funny how that works. 

Ectar:     Yeah, I think that's enough for this thread today.    - Ectar

Ectar:   I'm sorry for any misconceptions that you may have, however before you can use our forums you have to accept to our terms and conditions.  Certain topics, subjects and behaviour are not welcome.   you have freedom of speech on the internet where you can say what you want, but you don't have that freedom to say it wherever you want because in private/member only sections of the internet, the owners of that section decide what is and isn't ok. (Much like if you made your own personal website or forums you could say whatever you want there).  

Ectar:  

Ectar:   If at any time a player feels they have been given a warning in error, you are free to appeal against this through the appropriate channels.  All appeals are reviewed and if the player's appeal is upheld, warning points are removed. If you are banned/suspended, please make an alt account and contact a senior Moderator or Mr_Kubrick to appeal, detailing your main account.    Now I'm closing this thread, because the OP's question has been answered and for anyone else who wishes to appeal against forum sanctions and hasn't read the pinned thread at the top of the General Discussion section, now you know how to appeal. - Ectar

Ectar:   For most people giving money to a streamer is a tip to say thanks for the entertainment. Same way people tip a street performer (or don't). People are free to spend their money how they choose, starting a thread telling others how to spend their money, then asking for the thread to stay positive is a bit redundant.   If you don't wish to give money to streamers, then don't.  Just like if you don't wish to give money to charity, buy a certain brand's clothing/product, tip a waiter/hairdresser/taxi driver.  You have the freedom of choice to do something or not do it depending on your personal preferences. Do what you want with your money and let others do as they please, after all it's their choice and their money.   Thread closed as it's not constructive -Ectar

Ectar:   Can this just stop please?  The constant misquoting of me is becoming rather lame.    "Ectar said that almost all of opinions, criticisms and suggestion that come off forums are ignored"   I said the complete opposite and even explained how that feedback is gathered...  

Ectar:    This is getting just silly now with players twisting my words when it's there for everyone to see. I have never once said forum feedback is ignored. What I have said quite clearly is that forum feedback isn't the only deciding or driving factor in making any decisions.   

Ectar:   But the players can talk to me in the same tone? Funny how that works.  I addressed the comment from the player who was trying to claim that the majority of our players are children who rely on their parents to buy them stuff.  It was a broad generalization of our playerbase with zero evidence in order to try and add weight to an argument. Something people do all the time on the forums when they use terms like "all players" or "everyone" or even "the whole playerbase".   The whole playerbase is made up of a hugely varied grouping of people with different incomes, desires, ages and attitudes. To try and lump them all together or expect that each promotion we do will cater to all of them, is a fairly unrealistic expectation. I really am sorry that some people find this package as unattractive. This will happen no matter what is offered depending on what people are willing to spend or why they think of the content. The conversation we're having here isn't any different to the same ones we've had on previous premium shop bundles and I'm sure it won't be the last one for future bundles that people feel are not within what they're willing to spend.

Ectar:   A large portion of the player base is actually professional adults able to purchase or not purchase what they want.  Not everyone has to look to their parents to give them stuff.

Ectar:   The Type 59 is rare because it's not been sold in over 3 years. It's only available as a prize in contests or as a give-away at major events like Gamescom, PAX, Igromir, Tokyo Games Show etc etc.  We have no current plans to sell the Type 59 or make it available to purchase ever again. The Scorpion will likely be available to purchase at a later date, it's unlikely that the package would be cheaper than what's offered now. It's highly unlikely it would ever be part of a Marathon mission.

Ectar:   The vehicles is available until the 10th, from today there will be multiple posts/videos from players detailing the vehicle from today onwards so I'd recommend holding off if you're unsure then picking it up tomorrow once you've got the details you're looking for.  

Ectar:   Your sources would do a better job working for Disney and making up fairy tales. I would honestly love to know what source you're getting that from as it's utter nonsense. Sorry for being so blunt but I'm amazed you'd believe this.  

Ectar: Do you honestly think our business model and game design should come solely from the forums?  That would be an even better business model right?    As said earlier forum feedback is important and it's considered but it will never ever be the sole driving factor in any game development choices or promotions.  

Ectar:   It's a fail if it was intended to appeal to players looking to spend no more than €20. That's not the intention however.      

Ectar:   They're aware of the forum feedback yes, It gets filled out each week by all region teams and I can assure you if a team misses it, the Producers question why. Forum feedback isn't the only decider in packages and promotions however. The amount of revenue generated and amount of people who buy the package is obviously a major factor. That's not to say forum feedback is ignored, simply it's not the only driving factor in what makes up a package.   Think about the times you really liked an event or special. Now look at how many people posted to say they liked it too. Look at the forums in general and see how many positive threads there are to negative ones. If you took the forums at face value you'd think everyone is upset at something yet there is still over 150,000 in EU logging in playing daily. Sadly it's human nature to make a bigger deal out of when something goes against us, than when it goes our way. - Get the service you expect in a restaurant and you tell no one. Get better than expected service in a restaurant and you tell about 2 people. Get bad service you tell about 8.    The Scorpion isn't intended to be a regular premium shop feature, which is why it wasn't introduced for just it's normal price. Players ask for unique vehicles to be introduced and players also want rare vehicles. We can't offer that to players AND make the vehicle commonly available (via a marathon mission) or available for a low price.  By doing either that kills the "unique & rare" association to the tank.  I can understand the frustration about the additional content to the package, but it's content that can be used and well, it's not 100 Large Repair Kits  .

Ectar:   There was lies, posted on a blog by someone who isn't the owner of the blog, claiming 2 people were fired when both people had actually been offered jobs in their home country. The person who wrote the article had no idea what they were talking about, had zero sources or evidence to back up their claims, and were just looking to create drama. It's very common in the games industry for people to be head hunted or approached by other companies who are looking to expand/recruit.   The recent recruitment message is because we are actively recruiting atm due do internal promotions, department expansions, and also due to some people leaving due to accepting a job offer in their native county.  I know people like to think that working in a different country is an adventure (and it is to a certain extent), but when you don't speak the language and the standard/cost of living is not what you're used to, it's pretty common for people to get home sick and want to return back to a country where there isn't a language barrier.  Buy hey! Lets not have that get in the way of the rumor mill. It's not like every major games company in Europe is currently looking for staff either right? 

Ectar:   Because I don't make these decisions. Thanks for assuming however out of all language teams in EU, and being one of 2 CM's for the EN section that somehow I'm responsible.

Ectar:   It does matter to me and what I keep asking players to do, is to look at the entire month.  This thread is created just because another region gets to buy a tank a few weeks before another. This is where we are now. "They have it now, I want it now, it's not fair."   Whenever you get what's assumed to be a "great" special, you're not satisfied the follow week unless it's the same amount of content or better. I agree servers should be more in-line with each other but you have to also appreciate there needs to be a limit before what's offered reaches a point where expectations can't be maintained. When the content/features we have in the game to generate profit becomes totally redundant as players expect that content to be freely available to them every month or two, that's not a good situation.     

Ectar:   No one has lost their jobs.  Feel free to carry on the nonsense rumors from someone who doesn't work with Wargaming and has zero interaction or knowledge of what happens in our office. It's not like sources are ever quoted, linked or verified whenever these fairy tales come up once in a while.  

Ectar:   Ticket waiting time is about 30 hours atm. I checked with support and you closed your ticket them made a new one.  Please don't do that as it puts you to the end of the queue as a new ticket.   Someone should be in contact soon regarding your issue.

Ectar:   You're not getting a mission for the 59-Patton. Whilst I appreciate the desire to get something for free that you'd normally have to pay for. If players expect a new premium tanks every month or two we'll quickly run out of tanks and the premium shop becomes redundant as does the point of selling tanks for money.   I'm sorry but this assumption that each month you must get a marathon mission needs to stop. It's not going to happen and it doesn't matter what other regions are doing. The more you give, the more people expect you to top it each week and you end up in an arms race of constantly having to offer more and more to keep people satisfied and what is then starting to be offered becomes ridiculous.

Ectar:  

Ectar:   That would be helpful to know.   You'll need to submit a ticket to customer support who should be able to see from the logs what happened and advised you.

Ectar: In cases of serious abuse, you're able to submit a replay to customer support and explain that as the abuse was so bad, you felt it needed manually reviewed. They will check the replay and then take the appropriate action. For most normal instances of chat violation however, players should use the in-game system. Tickets should only be submitted for manual review in extreme circumstances.    It's never an easy balance as for all the major chat violations of nationalist or racist comments, there is at least 10 minor violations of someone saying something like "STFU noob". If everyone is under the impression they can submit a ticket for the minor chat violations then it takes longer for support to get to and deal with the more serious issues. 

Ectar:   You'll get your chance to get the 59-Patton as an EU player soon enough. If the complaint now is that different regions are doing things at different times, I really don't know what else to say as it's been like this since the game launched.  Each region has always had different weekend specials and when it comes to offers in the premium shop, they also different regarding the dates when they're available. For the premium shop if one region does something new first, the other regions generally will have the same offer within a few weeks.

Ectar: Please don't post witch hunt threads on the forums. We're aware of serial spammers and their activity is being monitored. If you bothered to check the forum account of the player you're talking about you'd see they are currently banned from the forums.  As with all other players if they come back from their forum suspension and act the same, their next forum vacation will be much longer or even permanent.   thread closed   - Ectar

Ectar:     Bad thread is bad.     /closed

Ectar: In update 9.7 we added a new player protection system to matchmaking.  This means players with less than about 2500 battles won't be matched with players who have over 2500 battles. Experienced player platoons won't be able to go up against newbies as a result of that.    I think I'm going to close this thread. OP asked for opinions and for people to vote, the results speak for themselves.   - Ectar