Developers posts on forum

Ectar:     There is going to be an announcement about the lag issue later today.

Ectar:   Well we sometimes do weekday events but then we also have the weekly missions active which players can take advantage of.

Ectar: Greetings players!   On the 29th of March we are planning to visit the Military Museum, Belgrade in Serbia. This is one of the many events we have planned for this year. To help us with a rough estimate of how many players would come along to this event, please can you reply to the thread we can created in the Balkan forum section here.   As soon as we have more details about other European events this year we'll let players know. We have various different plans/destinations available for us and will try to visit as many of you as possible!    *Please note any off topic posts or attempts to derail the Balkan section will be removed.

Ectar: Pozdrav igrači!   Wargaming.net 29. 3. planira posetu Vojnom muzeju u Beogradu, Srbija. Ovo je jedan od mnogih događaja koji smo izplanirali za ovu godinu. Da bi nam pomogli oko okvirne procene koliko igrača će doći na ovaj događaj, molimo Vas da ostavite komentar u ovoj temi ukoliko želite da prisustvujete.   Čim budemo imali više detalja oko ostalih događaja u Evropi obavestićemo igrače. Nude nam se razne prilike i destinacije i pokušaćemo da posetimo što više vas!   *Molimo Vas imajte na umu da će bilo koji post koji pokušava da ometa temu biti uklonjen.     Zdravo ljudi,
Hteo sam da vas obavestim o nasem planiranom dolasku u Srbiju.   Prethodni put krajem marta smo planirali obilazak muzeja, a nakon toga i odlazak do bara radi druzenja.Nazalost usled niza razlicitih poteskoca , dolazak tog datuma nije bio izvodljiv i morali smo da ga otkazemo. Nismo mogli da organizujemo drugi termin u aprilu jer smo bili zauzeti planiranjem dogadjaja i okupljanja u Svedskoj i Madjarskoj.   Jos uvek zelimo da posetimo Srbiju (a narocito Beograd) i kada prodju okupljanja u Svedskoj i Madjarskoj u maju, nastavicemo da planiramo dolazak u Srbiju. Nazalost ne mogu vam precizirati tacan datum kada ce se to desiti (kao sto ste vec videli iz prethodnog slucaja gde smo precizirali datum koji nije bio 100% siguran, sto se pokazalo vrlo lose). Sve sto vam sa sigurnoscu mogu reci to je da zelimo da se dogadjaj u Beogradu odrzi u naredna tri meseca.   Trenutno radimo i dogovaramo se sa igracima iz Srbije koji su nam ponudili pomoc u pronalazenju lokacija,  dogovora sa vlasnicima istih i slicno... Obavesticu vas cim budem imao preciznije podatke o svemu.

Ectar:  

Ectar:     Weekend events in EU are normally Saturday to Monday. In January the dates changed slightly due to a global event where players got 2x exp for every win on a Sunday.  We're always monitoring the peak amount of players and if there is a noticeable change in player numbers then the special dates may change as a result of this. It's very common for most people to be going out with friends/family on Friday as it's the end of the week and people don't have school/uni/work on Saturday. They go out and have fun then on the weekend they may play online.  On Monday it's the first day back after the weekend and most people stay in and look to relax after their first day back at school/uni/work after the weekend (And get over the Monday blues). Obviously for some/many players those examples may be different, but there is no getting away from the fact that our peak server numbers have all been recorded on Monday evenings.

Ectar:   It's a historical event and we're always limited by the tanks that took part.  There is some popular tier V tanks there that are good for earning credits and personally I'll be playing lots of my Tiger. 

Ectar: This would be a subject better raised with the creator of the signature 

Ectar:   There is weekly missions for random battles along with weekly battles for clan wars. We're trying to offer missions to as many different groups of players as possible.

Ectar:    

Ectar:  

Ectar:     No, I've never once said the fail is at your end. Don't put words in my mouth it's not appreciated.   I've asked about this and the stuff I linked is indeed the Global Missions and not the "Join the Clans" mission.  I apologize for my error. The "Join the Clans" was something that was cancelled at the last minute and should have been removed from the website. This should be happening now.  Apologies but I've been out of the office for 2 weeks and I'm still playing catch up with a lot of things myself.  No need for sarcastic remarks when I'm trying to help.

Ectar:  

Ectar:  

Ectar:  

Ectar:     http://worldoftanks....ons-global-map/

Ectar:   I'm pretty sure we have have more people come along.

Ectar:   Ask yourself that next time you watch your favourite sport or quiz show.  Sometimes people enjoy learning from each other or (in my case) I'm usually playing another game that's a bit grindy, so rather than watching a movie/show I'll watch someone stream another game I play a lot.

Ectar:   Because first of all the problem needs be resolved. Sometimes issues are more complex than they initially seem and it's not always once aspect that is the cause. If it was an obvious reason and was within our power to fix immediately, I assure you it would have been done. Again I can't honestly believe some players think we're deliberately doing nothing over this issue.  Making promises that can't be kept is a terrible way to do things. As I said earlier as soon as we have info to share with players we will. We've never said there won't be compensation but the same respect we never said we will. It's not cool to try and trap someone into saying something they don't have the authority to comment on. Say for example we gave players compensation regardless of where the issue lay. As soon as any issues come up again in future, everyone immediately expects compensation regardless of where the fault lay as that's what happens last time.   Player A said they couldn't play for 4 hours Player B said they couldn't play on Saturday night. Player C claims they've never been able to play for a week.   Each player may have been affected differently - Measuring the impact something like this has caused isn't easy which is why we're going through the forums and support tickets to see how widespread/reported this is. With something like premium days, it doesn't just to players with premium accounts, it's given to everyone. Taking a decision like that isn't something that is done lightly and certainly isn't something that should be looked as a knee jerk reaction or a quick fix.

Ectar: Greetings players!   On the 17th of May we are planning to visit the Arsenalen Tank Museum in Sweden. This is one of the many events we have planned for this year. To help us with a rough estimate of how many players would come along to this event, please can you reply to this thread with your interest.   PLEASE NOTE - If you're going to ask "why are you not coming to XXXX country"  - Don't do that. We have plans to visit about 10 different countries this year and well, we have to start somewhere. Brynd will be visiting Italy next week and we will have another event organised before May, likely in a Balkan country such as Serbia.  We also are preparing plans to visit Hungary in May.   Events in Turkey, Spain, Czech Republic, Poland, Germany, France are covered by their own language teams and there is no need to ask about them here.   *Please also note any off topic posts or attempts to derail this thread will be removed.

Ectar:   Logically we want everyone to be able to get the 1 day premium.   Whilst a code suits your need it doesn't help all the other players who didn't know about the code. Normally the only way players know a code is active is via a portal & forum announcement. The portal can account for anything up to 40% of players depending on what articles have been posted or if a newsletter has also been sent. The forums account for anything up to 15% of players (And that 15% is part of the 40% who check the forums).    Whilst one option is suitable for you, it's not something that the majority of players can benefit from which is why it was changed. Sadly bonuses can never be tailor made for individual needs.  

Ectar:  

Ectar: When looking back on history, the most important thing is to learn from it. Be that 1000 years ago, 70 years ago, or 3 days ago. We're sorry for any offence caused from this article and appreciate that with such a varied community as ours it's important that all articles are written to be as impartial and respectful as possible. As The_Challenger said additional checks have been put in place to make sure this happens and thanks to everyone for their feedback.

Ectar: A day's premium has always been a feature of the Valentine's event   Valentines Day 2013 all players got 1 day premium - http://worldoftanks.eu/en/news/44/valentines-day-bonus-code/   Valentines Day 2012 all players got 1 day premium - http://worldoftanks.eu/en/news/44/valentines-code/   Now with the new reward system it can be added directly in-game so everyone gets it, not just the people lucky to know about the code.   The lag issue is something that is an ongoing investigation. It's to early to talk about things like compensation until we're sure for example the issue is resolved and won't recur. I assure you it's something that is a top priority for us to fix.

Ectar:   There is no lies sir but just look at the example of what's happened here. We've been asked to reply about a specific issue, Iv'e done so and you've came back and said "We don't believe you"   Now I can't really say much else to change your opinion here, and I can't talk about things that haven't been discussed yet (like potential compensation for the issue) because as I said earlier we're in tyhe process of gathering feedback to see how many players this has affected and how hot a topic it's become. I'm being sincere as possible here when saying I know exactly how frustrating things. You should all know by now that I don't dance round an issue or sugar coat. I'll be as upfront and honest as I can with the information available to me.    Regarding the 1 day premium that people are assuming is an apology for the lag... Valentines Day 2013 all players got 1 day premium - http://worldoftanks.eu/en/news/44/valentines-day-bonus-code/   Valentines Day 2012 all players got 1 day premium - http://worldoftanks.eu/en/news/44/valentines-code/   Again I understand that players are frustrated but please guys don't twist stuff to suit your needs and incite other players when your reasoning/claims are unfounded. Resolving the lag issue is a top priority for us, no one and I mean no one want's frustrated customers or people to stop playing the game. That's insane to think that way.  As soon as we have more info about the issue we'll let everyone know.  This thread about the Valentines special however isn't really the best place to continue this topic.  I'd like to ask players to raise any questions on an already existing topic on the General Discussion section such as this one  http://forum.worldoftanks.eu/index.php?/topic/355240-new-patch-and-lag/        

Ectar:   The Friday to Monday was to give more focus on the 2x exp for every win that we did for 3 weeks in January. That was a global event.   

Ectar:   The lag issue is being investigated and a dedicated team are working on it. We're measuring our support tickets and also collecting feedback on the forums from all language teams regarding how many threads have been created or hijacked with players reporting this issues/talking about it. We appreciate and understand your frustration in this matter as it affects us too if we play some games. I can assure you I heard all about it this morning from the players in a match I was in and experienced it first hand. As I've said in the past with an issue like this that goes on for a couple of days, any response from us unless it's "The problem is fixed" is met with sarcastic comments or "Just tell us when it's fixed"  - If we say "No updated today, it's still being investigated" there is always players who will say "OMG, just tell us when it's fixed" along with players saying "OMG why don't you tell us anything" if we don't post.   We're aware that this is a key issue affecting multiple players and we're working to get the issue resolved as best as we can from our side of things.

Ectar: Be my Valentine?    

Ectar: main post updated with important message. Any recent additions will be added by the end of next week.

Ectar:   Hi there. Sadly I have been out of the office for the past 2 weeks. With the troll face smiley I'm not quite sure I understand the context of your post.   Do you have any evidence of players winning prizes with troll platoons and if so can you please forward these details on to me via PM  

Ectar:   Normally for any art of war contest the rules state that premium tanks are excluded. This time around as the Chi-Nu Kai was only recently added to the game we felt it was ok to include the tank. The rules didn't state it was excluded.

Ectar:     Apologies, I mean the credit boost. I'm so used to the older specials where there was credit boost & discount combined (when we didn't have missions).

Ectar:   Sadly it's not possible to have a real time score board. This is because the results get analysed once the contest is finished to remove any ineligible results. It also takes some times to actually collect the info and they put it all into a readable format.

Ectar:     WT E100 got changes also.  I'd recommend trying the test sever and experiencing them for yourself.  

Ectar:   Nope it's always available on a test server

Ectar:     That was a server side issue with the maps that were selected. Completely out of our control. It's now been corrected and only Summer maps are involved in the special.

Ectar: E HAFHUNDRED RAMMENWAGEN   Even on low health it's a killer!

Ectar: Please note we will not be gathering test server feedback from comments in this news article thread.   Please keep all feedback regarding the 8.11 test server within the specific new forum section - http://forum.worldoftanks.eu/index.php?/forum/1860-public-test-811-feedback/  

Ectar:   The 2x exp for the victories was added after the calendar was created. Normally once event dates are announced they don't change however this was a global change for all regions to have this Sunday bonus.  I'll ask to get the calendar updated to reflect this.    

Ectar:   The special runs for 3 days as normal.  The 3x first win is only active for the first 2 days. On the 3rd day you have 2x exp for every victory.   Tank discount and missions run from the 24th to the 27th.     *Semi important edit*  Also please note the win for mission "It’s Too Hot Here!" and the win condition for  "Summer maps"- this is intentional. Whilst the event is a themed event for a historical desert encounter we felt that only rewarding players for doing matches on desert maps was a bit of a tall order as they are the least common map type. To make it more enjoyable we switched the condition to be on the most common map type which in turn makes it easier for players to complete.  

Ectar:   Double exp for all victories is Sunday only.  This does not stack with the triple exp for first win as that bonus is not active on Sunday.   Remember Commanders if you don't want to use the Large Repair Kits or the Automatic Fire Extinguishers:   15 Large Repair kits will sell for 150,000 5 Automatic Fire Extinguishers will sell for 50,000

Ectar:   Please don't bump topics. Especially when the topic in question is already being delt with.    http://forum.worldof...ng-sub-section/

Ectar:   The game was first released in Russia. Russia is a huge market with a massive population The game is created by a Belorussian company and was designed to appeal to that market. Russia is a "tank nation" in multiple cities and towns you can find monuments to tanks and stationary decommissioned vehicles. Players are generally more loyal to developers/companies from their own nations/regions. MMO's for example like Aion or MapleStory are huge in Asia but not so big outside that Market.  CrossFire is a huge FPS game in Korea but in EU and NA everyone still plays CoD, Battlefield and CounterStrike as their main FPS games. The free to play element draws in lots of players It was released in RU with a huge marketing campaign and continues to be promoted strongly.

Ectar: Hi guys,   Thanks to everyone who has applied so far. Due to the amount of replies we've received already we are now no longer accepting applications. For everyone who has applied we will reply to your application as soon as possible.   Regards

Ectar:   Take a look back at the events that occurred on this day during World War II.   The "On this day" articles are something we have only started to do this year. It would be a bit pointless to write and article about what happened "on this day" and then write about an event in September. There is various historical events that are significant to different countries for a variety of reasons. We won't always be able to write about each and every one.

Ectar:     Then flip that 180 and look at other games with different clusters where the Devs only speak English and the main spoken language of the game is English. *edit* What i'm trying to say with this and what a lot of people forget is that development and player-base wise, World of Tanks is the complete reverse of what you normally get with any other massive online game. 

Ectar:   You're saying we are to ignore our other supported languages and only to include 1. That's what we have atm and it's what many players feel is unfair. Remember the most common spoken language within our player base is Russian, not English. There is an active dev Q&A for our largest community already. There is almost 4 times as many Ru players as there is EU players and about 50% of those EU players don't speak English.   It's a double edged sword and no answer is right until we have senior developer staff with available time who are fluent in both English and Russian along with some system to allow all of our EU players to be able to field questions. We're not going to ignore communities just because they don't speak English because that system is the exact system you're complaining about because atm the only direct Q&A is for Russian speaking players!       

Ectar:   reddit is a fansite and AMA's for various games are pretty common there. We will be interacting more with our fansites and contributors over 2014. We will also be reviewing how our current Q&A process works and if this is something that is still seriously viable when supporting the questions from 7 different supported (and over 5 unsupported) languages and having the replies answered and translated within a viable period. There is some things happening behind the scenes that may better support this and provide the proper time and focus required, but that's a different conversation for another time.

Ectar: This issue should not be resolve now. If players experience any further issues please reply in this thread.

Ectar:   Someone has made a purchase in our store and after the item has been delivered, the payment has been removed. To resolve this issue this is between the receiver of the goods, the person who paid for the goods, and our support team.   If a player feels they have been wronged then by all means they can contact their local consumer rights representatives who will give then QUALIFIED advice. In this situation I would also advise players to refer to our terms of service, specialfically section 8.4 which will be helpful in this situation.- http://worldoftanks.eu/en/content/docs/terms_of_service/   I am now going to close this thread as it's gone on too far.   In short, please seek qualified advice when dealing with financial issues. Payments for goods that then involve cashbacks is always a messy situation and your first point of contact should always be to the person who claimed to have made the payment in the first place. After that check with your local consumer protection dept to know your rights and THEN pursue them, making sure to know the policies of the company you're dealing with.