Compensation, WG style

Ectar:   Because first of all the problem needs be resolved. Sometimes issues are more complex than they initially seem and it's not always once aspect that is the cause. If it was an obvious reason and was within our power to fix immediately, I assure you it would have been done. Again I can't honestly believe some players think we're deliberately doing nothing over this issue.  Making promises that can't be kept is a terrible way to do things. As I said earlier as soon as we have info to share with players we will. We've never said there won't be compensation but the same respect we never said we will. It's not cool to try and trap someone into saying something they don't have the authority to comment on. Say for example we gave players compensation regardless of where the issue lay. As soon as any issues come up again in future, everyone immediately expects compensation regardless of where the fault lay as that's what happens last time.   Player A said they couldn't play for 4 hours Player B said they couldn't play on Saturday night. Player C claims they've never been able to play for a week.   Each player may have been affected differently - Measuring the impact something like this has caused isn't easy which is why we're going through the forums and support tickets to see how widespread/reported this is. With something like premium days, it doesn't just to players with premium accounts, it's given to everyone. Taking a decision like that isn't something that is done lightly and certainly isn't something that should be looked as a knee jerk reaction or a quick fix.