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New Wargaming Rules violation Policy

Дата: 01.08.2016 23:26:51
View Postdityboycom, on Aug 01 2016 - 13:04, said:   Please excuse us for having no faith in the process after several years of abuse and lack of caring on your companies part. Nothing here sounds appealing, after your   Honey moon phase wears off, and everything is "ensured." all of our worst nightmares will come true; which, for wargaming will be an improvement, as usually we're just slapped in the face right off the bat.

NyxWGA:   I understand your frustration based on past experiences. I will be one of the folks monitoring these closely - and we'll be auditing the strikes themselves, not just appeals, to ensure that folks on our end are placing them correctly and consistently.   Over time, once we feel that the team is being consistent, we'll audit the strikes themselves less, but continue to audit the appeals. We have an internal Quality Assurance department that we set up this spring. Through this, we continually audit customer service ticket responses, forum moderation, and any type of sanctioning/banning that is occurring to ensure we are being consistent.   I know that some folks have had bad experiences in the past, so it's understandable to have some concerns. PLEASE submit an appeal if you feel you have been sanctioned incorrectly so that we can address the issue.

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