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Just another day of in general chat at WOT

Дата: 24.01.2019 18:30:50
View PostRG_Notch, on Jan 23 2019 - 17:12, said:   Total [edited], if this was true general wouldn't be full of trolls. You get cut and paste response because WG pays their CSRs to close tickets and easiest way to close one is to send a cut and paste about how much they care and that they will take appropriate actions but can't tell you. The policy is to not do anything. They rely on rubes to believe this to keep from spending money on something that doesn't earn them money.  If you believe for one second that the cut and paste isn't the end of their actions and they actually do anything I have a bridge to sell you. WG relies on rubes believing they do anything, like cheat bans (where they don't give names but just pick a number) and such.  Their is no law that prevents WG from tellling you what they do, their is a policy to not do anything but tell you they did.  Again if WG did anything about it why would anyone who knows anything tell you to stay out of general? Moderation costs money, WG isn't spending any unless they can sell whatever it is. 

KRZYBooP:   There are trolls everywhere, and no amount of moderation is going to stop that. Players are people and some lean heavy to sarcasm and being a smart alec at every anonymous internet username chance.The WG policy to not publicly announce what actions are taken against players is vague on purpose.    1. A player incorrectly sanctioned doesn't have to live under the old news of being wrongly punished. Being sanctioned as a cheater and harassed every time you go in game even after you submit a penalty appeal and have it reversed. It doesn't happen often but it's nice to be able to appeal a penalty.    My apologies if you feel WG has miss-treated you, however as it stands from someone that works here and sees behind the curtain. Players are Banned in the fair play policy sweeps, every report is investigated by our support team and sanctions are applied when necessary. You may not feel this way, and I probably won't change your mind. I have seen our support team fight to get players more compensation than what was initially proposed and want to help increase reports to make Gen chat at least a little less, bad.  

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