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Дата: 13.05.2021 14:31:02
wolfsrain, on 13 May 2021 - 10:26 AM, said: @HeatResistantBFG than just show that we are not ignored. Let a
least one phrase in the forums: upon reviewing the proposals from
the forums, we've decided that they fit (or don't fit) with our
vision of the game. Keep a constant discussion with the players,
send more of those surveys (in the last two tests, many of my mates
didn't even received the surveys they were supposed to receive at
the end of the tests), make sure that the surveys are delivered to
the accounts that participated in testing. One of the
reasons that the forum users feel that they are ignored is the fact
that the CM's appear only when they have to do damage control,
while they should be constantly in the forums and have an open
dialogue with the users. And i am going point here to the EA
forums, where their CM's are doing just that: a transparent
dialogue, leaving a simple reply when the feedback is delivered
"thank you for your feedback, i will pass it to the relevant team".
See?! It's easy. If they actually deliver it or not, we can't
know. But they are not there only when something bad happens. WG
needs that type of public relations. But, so far, most of the WG
CM's avoided us. The perception is that they appear only when the
company has to do some damage control. Especially the EU server
feels neglected and ignored. Keep in mind that most of the
people are actually loving the game and stuck with it for many
years. Make sure that we get the news delivered in times. One of
the grievances presented here is the fact that we get the monthly
calendar really late, while NA, SEA and even Russia are getting
them days or even a week (NA) before EU gets his monthly calendar.
And a lot of time, certain stuff appears in fan blogs before being
posted on the official EU news portal. So you need to do better, in
that regard, too. As many of us are actually having a job, we need
to know how we would plan our gaming sessions. So, more
interaction with the forum users and the players might do wonders
for the company's image.HeatResistantBFG: We do try to do that and clearly, we can do it better, but we
do aim to do that. The surveys weren't down to us, that was if you
participated then you should automatically get one, but we do go
through ALL the feedback we can find on things like that, so if for
some reason someone doesn't get a survey then both let us know that
and let us know what you would have said. Gotta say your
experience on EA forums is very different from mine 
But I haven't frequented them in a
while so maybe things have changed. But I would point out that we
do say thanks for feedback and "noted" and whatnot, that you're
saying we need to do it shows that a, people often don't notice as
it isn't always their feedback and b, maybe we can do it more. We
are always here and saying the forums are neglected and ignored
doesn't seem fair, especially knowing how many hours a week I put
into reading comments, finding information, checking on info,
sourcing what can be said and then providing it. What to you may be
a reply with a few lines of text and therefore a few seconds/a
minute of work may be the result on our end of anywhere from 20
minutes to 2 days of work. In terms of "only here for damage
control", I think to some extent that perception (maybe reality to
some extent) makes sense, if I am replying to every X comments
where people are asking for something that needs a response, well
when there is a "hot topic" there are more comments and so more
replies. Whether the ratio is fair across all situations is one
thing, but I would like to think it's relatively fair. That doesn't
mean it can't be better! Stuff posted on fan blogs beforehand
is often a leak, which ironically enough could change the outcome
and delay the actual news, worth keeping that in mind. But I can
understand why that would be a grievance and I can certainly pass
it along. As I hope this demonstrates we are more than happy
to take criticism and feedback, and we do and will try to act on
it. We aren't soulless bots we are people who spend a lot of hours
doing our best to cover the forums, reddit, Instagram, youtube,
discord, facebook and anywhere else the game is talked about, and
trying to make sure people don't feel neglected in any of them. So
I am happy to put trust in your feedback and tell
info where it can be told and find the info where it can
be found, I hope you will show us the same trust otherwise no one
gains.
But I haven't frequented them in a
while so maybe things have changed. But I would point out that we
do say thanks for feedback and "noted" and whatnot, that you're
saying we need to do it shows that a, people often don't notice as
it isn't always their feedback and b, maybe we can do it more. We
are always here and saying the forums are neglected and ignored
doesn't seem fair, especially knowing how many hours a week I put
into reading comments, finding information, checking on info,
sourcing what can be said and then providing it. What to you may be
a reply with a few lines of text and therefore a few seconds/a
minute of work may be the result on our end of anywhere from 20
minutes to 2 days of work. In terms of "only here for damage
control", I think to some extent that perception (maybe reality to
some extent) makes sense, if I am replying to every X comments
where people are asking for something that needs a response, well
when there is a "hot topic" there are more comments and so more
replies. Whether the ratio is fair across all situations is one
thing, but I would like to think it's relatively fair. That doesn't
mean it can't be better! Stuff posted on fan blogs beforehand
is often a leak, which ironically enough could change the outcome
and delay the actual news, worth keeping that in mind. But I can
understand why that would be a grievance and I can certainly pass
it along. As I hope this demonstrates we are more than happy
to take criticism and feedback, and we do and will try to act on
it. We aren't soulless bots we are people who spend a lot of hours
doing our best to cover the forums, reddit, Instagram, youtube,
discord, facebook and anywhere else the game is talked about, and
trying to make sure people don't feel neglected in any of them. So
I am happy to put trust in your feedback and tell
info where it can be told and find the info where it can
be found, I hope you will show us the same trust otherwise no one
gains.Easy Offers to Improve Your Account