"Unable to Connect"

Vallter: There is a real possibility that you are suffer a connection issue. We need some more information. Will you be so kind and grant in to us?
1. Please install the following program on your computer: http://www.pingplott.../pngplt_std.exe
2. Close all the applications, including torrents, DC-clients, Skype, ICQ, Browser (IE, Mozilla Firefox, Opera), Mail client and etc.
3. Launch the program, and maximize the dialog window.
4. Type login-master.worldoftanks.eu in the field "Address to Trace" (upper left corner). (http://wiki.worldoft...target=pp-1.png)
5. Set 1 second in the field "Trace Interval".
6. Press the "Trace" button (lower left corner) or the "Enter" button. (http://wiki.worldoft...target=pp-2.png)
7. Now click the right mouse on each figure one by one in the upper window (green or yellow background) and select "Show this Timeline Graph" (If there is no tick apposite it - v !). (http://wiki.worldoft...target=pp-3.png)
8. As the result, there is a black band under each figure in the column and the number of diagrams should be equal to the highest number in the column. (http://wiki.worldoft...target=pp-4.png)
9. To set up the time scale on the diagrams (in the lower part of the window) it's required to click the right mouse and in the opened menu select the time scale you need. (http://wiki.worldoft...target=pp-5.png)
10. Save the results in the png-file. (In File, "Save as").