*** Attention Wargaming Engineers*** - Ping increased after "Micro Patch...

Trevzor: Hey there folks.   I understand that you are all frustrated with the wonky routing that has been going on recently. Unfortunately, the hops that are being taken towards Singapore are not happening in Level3 or Telia IP space. As such, we at Wargaming are very limited in what we are able to do regarding a solution to this issue.   We have tried communicating directly with Comcast only to be met with a response along the lines of "We only help our customers. You are not one of our customers."    It is because of this that, when players are having routing issues outside of Level3 and Telia space, we recommend that they contact their ISP directly. As Styo has demonstrated, they have the power to get things regarding the routing of a connection changed for the better.   Also, while I do enjoy looking at screenshots of pingplotter reports, these provide me absolutely no tangible information to use to escalate any issue towards our head office.   Information that we require to escalate issues regarding connection problems is as follows: A pingplotter report lasting 15+ minutes Your WAN IP address, obtainable from http://www.whatismyip.com/ Your ISP   Gathering this information and sending it in attached to a ticket for Support will do much more good than a running thread bashing Telia when the demonstrated issue isn't related to Telia.   Once we have this information, we may ask that you perform some connection maintenance and send us a new report. This is so we can get the cleanest possible reports to then use to escalate the issue to our head office. Failure to perform these maintenance steps will neither help you with the issue nor help us gather information to escalate the issue.    To recap: We understand that you are having a routing problem We do not currently have a direct way to affect routing to our server Screenshots tell us nothing Send in a ticket with the requested information to Support Follow any directions we send to clean up your report   Doing these things will help us address situations much easier. This means that problems could be resolved far quicker than they currently are being resolved.