WG customer relations

Iron_Soul_Stealer, on Mar 24 2015 - 14:47, said:   ^...Yep, this is one of my new favourites...and did you know..? It's now nominated as our new 'wot community' theme song...     *Oh, and more thing, Chief... *I'll be reopening my support ticket regarding the unprofessional use of disguised forum alt accounts by WG staff members. I recently cancelled it, because it was obviously being ignored it sat in the queue for almost a month...with no response. Would you like a list of usernames...as well as my ticket reference number..? On second thought...I'll update it, and give you both... -Iron    


Iron_Soul_Stealer, on Mar 24 2015 - 04:00, said:   ^Yes, Chief...I have VERY good reason to believe this...and I stand behind my post:     *With all respect to Wargaming.net support staff, {and this is entirely my personal opinion, of course..}, but maybe your customer support/CSR team would resolve a whole lot more tickets if some of them weren't so busy posting in this forum disguised as "regular players". I have submitted many support tickets regarding this obvious, and disturbing corporate/client conflict-of-interest, however, all I seem to get in response is more 'plausible denial', and/or I am completely ignored.   And as I've stated many times before.... *even if WG staff members are posting using personal accounts, on breaks/off time etc. I would still classify that as extremely unprofessional and unethical, as it does represent a serious conflict of interest....especially if they are intentionally trolling, harassing, and insulting their own customer/client base. As I have explained to Alma Gerret, {WG Support Management}, ALL staff should be posting using official WG staff accounts, or not posting at all. So, Chief....any suggestions on how we can solve this company transparency problem..?  ...or lack thereof... Let me know... -Iron   *And I will be contacting you, again, shortly {via PM..} regarding this matter....as I have very little patience left for this... http://forum.worldoftanks.com/index.php?/topic/422768-are-we-alone-in-the-universe-what-do-you-believe/page__st__720__pid__8735692#entry8735692