Trouble with Support Tickets

The_Chieftain: We do our damndest to get to things within 24 hours, more often than not we beat that. (The average is actually substantially lower). However, it's not unheard of for us to take over a day, depending on ticket loads and staffing levels. With lots more people taking time off work and time off holidays (and thus playing more games), even though we don't let too many people take their christmas holidays at the same time, this doesn't surprise me. PM me your ticket number, I'll make sure it's actually in the queue. If it is, the lads will get to it when they get to it.