READ BEFORE YOU SEND IN A TECH SUPPORT TICKET!

Pigeon_of_War:     Not that this is really the forum to discuss past issues with tickets (To note: please don't it's actually considered disputing WG moderator decisions), but I will personally address your issue in particular just to show that there is a method to what some would perceive as madness.. We needed a replay to send to our  Bug Support team. No proper bug checking team just takes someones word for it and they need proof this happened, and in this cause a replay would have been beneficial.  Imagine if we went to our bug support team and said "This happened" without any incidentals beyond just words. They would simply request that next time it happens, collect proof and we can move forward. By the time you ticket was gotten back to, enough evidence was submitted to identify this as an issue and now they Bug Support team is working on a fix.    So, to dissuade some concerns, i know a lot of people think "Support doesn't care" or "they are robots" or "they never try to help". To this I say, please go back through submitted tickets and note, that if you let Support help you, you will get some sort of resolution. Granted, sometimes it's not he best, as in a known issue that will take a patch to fix, but we do take every concern with our game very seriously.      TL;DR   We sometimes need a replay to help you. Please just give us a replay when we ask.