To WarGaming NA

Laera: Hi folks!   I'm sorry that you feel this way, and it really breaks my heart to read a post like this. The truth is the matter is that our community team is very tiny, and while we are growing we are still stretched a bit thinly across multiple products. Unfortunately, much of our work right now focuses on behind the scenes issues, which sadly does not leave us with as much time as we'd like to spend on the forums. I'd like to take some time to respond to the points you brought up:   More forum presence from the WGNA Staff This is something we're striving to improve. Keep in mind that our Community Team supports all Wargaming Products, not just World of Tanks. We have a team of Community Coordinators who must not only focus on the WoT forums, but also WoWP, 360, WoWS as well as working on laying the ground work for Generals and Blitz. So with six products to support, we're stretched a little thinly. So how do we solve this issue? Well, while we can't clone Major_Rampage (yet), you may starts seeing some more lovely Customer Support folks posting in our forms. In addition, we're finally announcing our new community leadership program, which will allow a select group of players to work closely with the community team to make sure heated topics and issues are addressed. Look for details by the end of the week.   Keep us informed  I feel like we've made some strides in this end. One of my goals is to be transparent with this community, and I do my best to keep you folks informed when there is downtime and outages. The reticle issue is something that we're still awaiting on an official response from HQ for, but we'll keep you updated.    Stop lying to us I'm not sure what the context of this one is, but I can assure you that it is in our best interest to be transparent. I know Rampage does his best to keep things in line and communicate when the Missions are borked.  We do our best to ensure this doesn't happen, but we will strive to improve.   Better Support System  What specifically would you like to see improved? Can you give us an example?