How long does it take to get a ticket answered?
Дата: 31.03.2014 19:06:57
Renji_Akamatsu, on Mar 29 2014 - 12:58, said: Subject title, Anyone have an idea? Bought gold for wrong
account, still waiting on ticket to be processed. One would hope
that since I just gave them money they would be semi quickish about
this.Jewel_Thief: We don't see any tickets in on this account... Which account did
you send in the ticket on?
Blackhorse_Six, on Mar 29 2014 - 13:10, said: Longer on weekends ...Jewel_Thief: Actually, we are fully staffed on weekends. :) We answer tickets in
the order they are received, however, so if you send in a ticket
while we are inundated with tickets, it might take us a bit longer
to answer you.
SargentOddBall, on Mar 29 2014 - 13:15, said: It usually doesn't get answered on weekends. On a weekday, it takes
about a day average. Saturday and Sunday are their days off, so
they will get back to you early monday morning unless the skeleton
staff does before-hand.Jewel_Thief: Again, nope-- we work 365 days a year. ;) (Yes, even on the
major holidays!)
Renji_Akamatsu, on Mar 29 2014 - 17:28, said: Well hopefully they dont ban the account(before they tell me they
can or cant move my gold), seeing as the account was made in 2012,
and has a whole 2 games registered. Never knew you could get in
trouble for having more than one account, the more you know I
guess.Jewel_Thief: We would be more than happy to help you come into compliance with
our EULA. :) Also, as a side note-- as
previously mentioned-- we answer tickets in the order in which they
are received. If you "bump" your ticket before we can answer it,
our system sees your ticket as "newer" and you are placed further
back in the queue. Please refrain from sending in multiple tickets
about the same issue, or bumping your tickets-- it will just take
us longer to get back to you. :( If you have any questions--
feel free to PM me directly. :) All the very best,
~JT
How long does it take to get a ticket answered?