Issues with lag on East Coast-- on Time Warner Cable/Roadrunner/Earthlink?
Дата: 12.09.2013 18:54:57
Quote "Hello, my name is ___________________. I am calling to report a
server connection issue and would like to escalate this to tier 3
support please."
Quote "My home connection appears to be fine, however, I play an online video game and when connecting to the game I experience lagging and/or long load times. I was asked by the game's support to run a Ping Plotter report. The results showed that I am experiencing severe packet loss coming from a Road Runner owned IP Address. I would like to report the IP address where I am experiencing problems."
Jewel_Thief: Next, you will need to provide account verification information,
like your phone number, account number, date of birth, last 4
numbers of your Social Security Number, and/or home address.
Quote "My home connection appears to be fine, however, I play an online video game and when connecting to the game I experience lagging and/or long load times. I was asked by the game's support to run a Ping Plotter report. The results showed that I am experiencing severe packet loss coming from a Road Runner owned IP Address. I would like to report the IP address where I am experiencing problems."
Jewel_Thief: Provide IP Address: 107.14.17.XXX or 66.109.1.66; please refer to
your specific Ping Plotter report for reference.
If you do not have a Ping Plotter report, or would like to check if your connection is being routed through this same IP Address, here are some simple instructions to follow:
1. First please close all open applications including torrents, DC-clients, ICQ, Web Browsers (IE, Firefox, Chrome, Opera and the like), and Mail clients etc... As these can interfere with the connection test results.
2. Next, install pingplotter on your computer. You can get it here.
3. Launch pingplotter and maximize the window.
4. In the "Address to Trace" field please type in 209.170.73.39 and then press enter.
5. Now we would like you to right click on each of the bottom 7 hops and choose "show this timeline graph".
6. *******Please allow this program to run for at least 15 minutes*******
7. Finally we would like you to please click "file" (in the upper left hand of you screen), then "save sample set", save the file.
If you are experiencing problems and need further assistance, please submit a ticket to our Customer Support department.
You will need to be logged into your Wargaming.net account on our portal prior to being able to submit a ticket.
Please attach a copy of your Ping Plotter report to your ticket for review.
Thanks everyone!!
Loooooooove,
~JT
PS: Kudos to our Support staff for spending a solid hour on the phone with TWC to figure out exactly what you all need to provide them! ;)
If you do not have a Ping Plotter report, or would like to check if your connection is being routed through this same IP Address, here are some simple instructions to follow:
1. First please close all open applications including torrents, DC-clients, ICQ, Web Browsers (IE, Firefox, Chrome, Opera and the like), and Mail clients etc... As these can interfere with the connection test results.
2. Next, install pingplotter on your computer. You can get it here.
3. Launch pingplotter and maximize the window.
4. In the "Address to Trace" field please type in 209.170.73.39 and then press enter.
5. Now we would like you to right click on each of the bottom 7 hops and choose "show this timeline graph".
6. *******Please allow this program to run for at least 15 minutes*******
7. Finally we would like you to please click "file" (in the upper left hand of you screen), then "save sample set", save the file.
If you are experiencing problems and need further assistance, please submit a ticket to our Customer Support department.
You will need to be logged into your Wargaming.net account on our portal prior to being able to submit a ticket.
Please attach a copy of your Ping Plotter report to your ticket for review.
Thanks everyone!!
Loooooooove,
~JT
PS: Kudos to our Support staff for spending a solid hour on the phone with TWC to figure out exactly what you all need to provide them! ;)
Issues with lag on East Coast-- on Time Warner Cable/Roadrunner/Earthlink?