A suggestion to WGNA for the betterment of the community.
Дата: 15.05.2013 21:17:33
Paladin1, on May 15 2013 - 19:41, said: J_T, since you've responded to this thread, could you answer this
please...
Is there anyway we can get a list at the bottom of forums or somewhere like we used to have that shows all staff members that are presently online..... There's been several instances I've seen where it would have been better for your customers that they could at least reach a staff member immediately to relay a message about a problem or glitch that way said staff member could relay that message to an appropriate person within the department that handles where the issue is at. Being able to throw a quick "hey look here" can avert more problems down the road instead of waiting for slow support tickets or for someone to actually catch a forum thread that quickly gets dropped doen the list if its a busy day in the threads.. Just makes more sense honestly.
Is there anyway we can get a list at the bottom of forums or somewhere like we used to have that shows all staff members that are presently online..... There's been several instances I've seen where it would have been better for your customers that they could at least reach a staff member immediately to relay a message about a problem or glitch that way said staff member could relay that message to an appropriate person within the department that handles where the issue is at. Being able to throw a quick "hey look here" can avert more problems down the road instead of waiting for slow support tickets or for someone to actually catch a forum thread that quickly gets dropped doen the list if its a busy day in the threads.. Just makes more sense honestly.
Jewel_Thief: This is all fine and dandy, but yes, as Solono mentioned
above: I receive upwards of 80-120 PMs a day... As you
can imagine-- you have a much better chance of getting a prompt
response by filing a Support ticket. (Since there is an entire team
of Support folks, and only a few folks who are moderators in our
forums.) You are welcome to PM any one of us at any time-- but
again, we may not always be able to get back to you promptly.
:(
Best,
~JT
Best,
~JT
A suggestion to WGNA for the betterment of the community.