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Worst customer support ever

Дата: 21.04.2021 19:31:39
View Postgrapeade, on Apr 21 2021 - 16:44, said:
really ,I know how this company works.Even if there was a mistake which there wasn’t.All they did was charge me money to restore a tank I already owned.That still doesn’t explain why the tank in not in recovery or will be if a file chargeback.I mean it’s in game gold that I can’t buy new tanks with.If a mistake was made it was an honest one .Even if I pay back the gold and silver.I lose a tank I paid for twice how is that right????????I have played for ten years and deserve a little better treatment

Jaguarz:  Look, if they made a mistake you are covered because its all logged, you just have to go through some annoyance if it isnt straightforward which it probably isnt because recovery may be on one system and compensation for tanks received on another. Sometimes you have to bang your head on the wall a few times before you get through to someone who can actually help, we have all been there. I played overwatch in its beta then purchased it to see how it was doing a year or so later and it was trash, I asked for my refund as I had played way less than the time they give you to decide if you like it (maybe 2 hours of play, I forget) but they fixated on my beta play time and not my actual game time nor the fact that the refund request was put in 30 minutes after actual purchase. That took me several back and forwards until resolution. In your case you can continue to play ping pong with support or you have another avenue where you can PM a board admin, explain your situation and ask them nicely if they could have a look at it or pass it up the line for you.

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