Issues redeeming Ultimate Game Cards / Ultimate Points
Дата: 08.10.2013 17:54:40
whax, on Oct 06 2013 - 04:42, said: So, I decided to buy some gold today... finally found a place
nearby that sells the UGC and then found this thread. Is this
working or not? The only way I'm going to pay is if I can pay using
a gift card.And btw how does this work if I want, say... the $29.95 gold package yet I can only find cards in increment of $25? Do I have to spend $50 to get the $30? Will I be able to apply two cards to my account to get the package I want? How does the point system work? 1 point for each $?
Should I even attempt this or should I just stick to the free account?
HBFT:
Ultimate Game Cards are one of the only currently offered pre-paid cards that will allow completion of the remainder of a purchase with another payment method. This is done by redeeming your UGC at the Premium Shop. At that point, all of your UGC's balance should then convert into UPoints at a rate of 100 UPoints per dollar. These points are then present on PlaySpan's system and are available for future purchases. Once this is completed, then a player is able to utilize their UPoint balance through a pop-up that occurs when selecting a package and payment method at the Premium Shop.
Should you wish it, you can also redeem additional UGC cards to increase your available UPoint balance.
Ultimate Game Cards are one of the only currently offered pre-paid cards that will allow completion of the remainder of a purchase with another payment method. This is done by redeeming your UGC at the Premium Shop. At that point, all of your UGC's balance should then convert into UPoints at a rate of 100 UPoints per dollar. These points are then present on PlaySpan's system and are available for future purchases. Once this is completed, then a player is able to utilize their UPoint balance through a pop-up that occurs when selecting a package and payment method at the Premium Shop.
Should you wish it, you can also redeem additional UGC cards to increase your available UPoint balance.
MARAUDER_CSA, on Oct 06 2013 - 19:01, said: When will this finally be resovled? I have 2 25$ cards
that have been Redemmed yet am without my points. My
points do not even show up. I have sent in 2 support
tickets yet they have been waiting for a response for over 48hours
now. Is wargaming that caring about thier customers that
they choose to not reply in regards to this issue.Furthermore, Will thier be compensation to those of us forced to endure the over a month long issue regarding the cards? I am not demanding but rather asking due to the fact that this issue was unpresidented to the extent of its duration.
HBFT:
UPoint balances should be available to players now. I can see your support ticket in queue. We can assure you that we will get to it as soon as we are able. With regards to compensation, player balances that were unavailable before the data migration took effect should have been returned to players and doubled in amount.
UPoint balances should be available to players now. I can see your support ticket in queue. We can assure you that we will get to it as soon as we are able. With regards to compensation, player balances that were unavailable before the data migration took effect should have been returned to players and doubled in amount.
SeriousMetalMayhem, on Oct 08 2013 - 00:30, said: Today I was finally able to access some of my uPoints from a $20
card I had put in September. I was able to go through
the gold check out process and select UltimateGameCard and my
uPoint account balance showed up and I was able to use it.Now, I had a $20 gift card I used in August, and it went through and was able to use it on a $14.95 package. It told me the remainder would be in uPoints. Those uPoints are nowhere to be found from the Snafu that has been going on with the UGC / Wargaming mess.
In one note I would like to thank them for finally resolving this issue and me not losing $20. In another not I would like to chastise them for taking so long on fixing it and still not having it fully functional.
HBFT:
Your UPoint balances should be available to you in the full amount. That having been said, we have noticed an interface display issue in the Premium Shop. When we find out more information, we will let you guys know.
Your UPoint balances should be available to you in the full amount. That having been said, we have noticed an interface display issue in the Premium Shop. When we find out more information, we will let you guys know.
Issues redeeming Ultimate Game Cards / Ultimate Points