Issues redeeming Ultimate Game Cards / Ultimate Points

HBFT: Hello Tankers,

We would like to apologize for the delay in getting back to all of you.

Our efforts to find out more information regarding UGC and UPoints functionality has been quite varied in approach. It is thus taking us a bit of time to collect all of the information from different sources so that we can formulate a more cohesive response to all of you.  We assure you that we will get back to you later today, if at least to just touch base.

Thank you for your patience and understanding.