Customer support NA - question?

OpblaasOrka, on Mar 04 2017 - 10:28, said: Fellow tankers,

I'm InflatableOrca and I have some questions about the customer support. I'll share the story first (Ticket #982590):   I bought the 252U last week on Fridays with the Skrill payment option from the NA store. The problem is I never got the purchase and Wargaming Customer Support already told me it was their fault on Sunday (2 days later). Now they keep asking me information (Transaction ID's, bank account and other numbers) which I already gave in the initial post. They told me they would refund me if I gave my transaction ID, again (Which I did immediately after they requested it, on Monday). It's been dead silent for 5 days straight now and I feel helpless, powerless and I have the feeling being mistreated big time. What customer support does not help you out in 8 days? Big customer or not, I think this is a very strange situation and I do not understand why I am being ignored. There's money involved and I would like to have it back.   I don't know where to go anymore regarding customer service. I cannot call Wargaming and I cannot put a complaint anywhere. I have been contacting Skrill for a complete refund, but I am scared I'll get banned, even though I never got the purchase. What can I do to get my refund? 


This might be the wrong forum, please report it and ask them to put in it in the right place.   With kind regards,   Tom