What the hell is a "non-derogatory insult"?

abo_haydar, on Aug 08 2016 - 07:18, said: ONE FULL WEEK BAN FOR WHAT? this is sad the level we're at i was in the public chat advising someone on their pc problems with another gentleman i called microsoft untrust worthy windows10 stupid and ive shared my opinion on other softwares and os and we had a descent discussion now in no where in the chat did i offend attack or insult any one and at the end i was telling a guy that he doesnt need two emails to confirm his ticket submission then two minutes later i get a week ban from chat rule broken ? insult and provocation i have thescreenshots and no where did i offend anyone this is a complete joke wargaming NA  with the new rule its either a person monitoring the global chat in which case that guy did a horrible chat or its a engine in which same case same thing can be said this is a joke now one full week of ban ?  JESUS CHRIST MAN  this is a joke i swear.