'X'_Division' Clan: is this abuse normal?

GhostPrime:   I'm sorry you had a bad experience with the clan leader. Please know that we do not condone abuse from other players. If you feel inclined, you can report the situation through a support ticket.  Otherwise, please know that there are a lot of helpful players in this game and on these forums, and that situation is not indicative of a players experience with this game.    Please feel free to contact me as well if you have any questions, or anything.