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9.8 completely ruined my game

Дата: 02.06.2015 02:32:17
View PostVauntin, on Jun 01 2015 - 14:27, said:   I'm not going to neg you as i'm not the original poster. I am merely pointing out that that is the company's go-to guide when dealing with tickets. Submit a ticket, wait 3 days, they blame mods, re-submit same problem, wait 3 days, blame internet, re-submit, wait 3 days, blame system or operator, re-submit proof that it's NOT, wait 3 days, blame mods again. This is their standard operations regarding tickets.

GhostPrime:   It's true that waiting for a reply can be frustrating if they need more information. One way to help that along would be to provide all the information upfront.    Uninstall mods before submitting the ticket, and run the game. this will update the files that support will ask you for if they are not provided first. The reason they ask to uninstall mods is because they are 3rd party programs, and change the way the client works. It takes a lot of the guessing out of the troubleshooting process. This way they know what they are working with.    Please send a WOTLauncher.cfg, python.log and WOTLauncher.log files (sometimes just text files called 'python' and 'WOTLauncher" ) from the root folder in which World of Tanks is installed on your computer (the default location is C:\Games\World_Of_Tanks).   In addition, please compile and send us a DxDiag report file and attach it to the ticket.    More details on Dxdiags are here: https://support.worldoftanks.com/Knowledgebase/Article/View/26/0/what-is-a-dxdiag-file--how-do-i-send-one   If the issue is network related a pingplotter report file, or a tracert would be great too, and let them know what you have tried. The more information the better. This should help speed up the resolution time greatly.         

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