having friends at WG has its rewards!
Дата: 01.03.2019 20:43:13
DomoSapien: Hi there!
I'm removing your replay link because we have a forum policy against name and shaming but I'd be happy to explain what exactly happened here. As for the other player, how exactly do you know that they didn't receive sanctions? We don't notify you about sanctions taken against players you've reported, and looking at the replay it definitely appears to be physics abuse, which is a sanctionable offense. Furthermore, this guy has no affiliation with wargaming nor do I even recognize the username, so I'm pretty confident when I say he definitely isn't getting any special favors.
___ So let's talk about what happened here. Another player drove up to you in his leo, saw that you were playing very passively in your strv (which I guess he wasn't too happy with) and proceeded to push your tank around. He ended up getting underneath your Strv (which happens to have its center of gravity located towards the rear) and the physics engine started calculating crushing damage from the weight of your vehicle colliding with his thin upper glacis armor.
The automated TK/TD system operates based on a ratio of damage dealt to allies versus damage dealt to allies vs damage dealt to enemies. It picked up a substantial amount of team damage over a period of several seconds, which typically is indicative of intention team damage in most cases. Fringe cases like this do exist, but an automated team damage system isn't sophisticated enough to analyze human behavior to determine intent. So moving on to support, I haven't seen your ticket, but I'm guessing the response you received had some kind of similar explanation, as well as apologies that there isn't really anything we can do to remove a 1-hour ban that has already expired, retroactively. Our turnaround time for tickets is definitely more than 1 hour, so by the time they saw your ticket, the ban was already gone. They won't tell you "yes, we banned this guy" because it's against our privacy policy, so there isn't much else they can do to assist you in this case.
The silver lining here is that Automated TK/TD bans don't count towards your strikes. As long as you don't habitually engage in intentional TK/TD (which, judging by your replay, you don't) you don't have to worry about escalating sanctions.
It is unfortunate that this occurred, and you are justified in being upset about it, but I can't really think of any way to provide you with a more satisfactory resolution to your ticket with the tools and policies at our disposal.
If you'd like, I can take a look at your ticket. Please feel free to PM me your ticket ID.
I'm removing your replay link because we have a forum policy against name and shaming but I'd be happy to explain what exactly happened here. As for the other player, how exactly do you know that they didn't receive sanctions? We don't notify you about sanctions taken against players you've reported, and looking at the replay it definitely appears to be physics abuse, which is a sanctionable offense. Furthermore, this guy has no affiliation with wargaming nor do I even recognize the username, so I'm pretty confident when I say he definitely isn't getting any special favors.
___ So let's talk about what happened here. Another player drove up to you in his leo, saw that you were playing very passively in your strv (which I guess he wasn't too happy with) and proceeded to push your tank around. He ended up getting underneath your Strv (which happens to have its center of gravity located towards the rear) and the physics engine started calculating crushing damage from the weight of your vehicle colliding with his thin upper glacis armor.
The automated TK/TD system operates based on a ratio of damage dealt to allies versus damage dealt to allies vs damage dealt to enemies. It picked up a substantial amount of team damage over a period of several seconds, which typically is indicative of intention team damage in most cases. Fringe cases like this do exist, but an automated team damage system isn't sophisticated enough to analyze human behavior to determine intent. So moving on to support, I haven't seen your ticket, but I'm guessing the response you received had some kind of similar explanation, as well as apologies that there isn't really anything we can do to remove a 1-hour ban that has already expired, retroactively. Our turnaround time for tickets is definitely more than 1 hour, so by the time they saw your ticket, the ban was already gone. They won't tell you "yes, we banned this guy" because it's against our privacy policy, so there isn't much else they can do to assist you in this case.
The silver lining here is that Automated TK/TD bans don't count towards your strikes. As long as you don't habitually engage in intentional TK/TD (which, judging by your replay, you don't) you don't have to worry about escalating sanctions.
It is unfortunate that this occurred, and you are justified in being upset about it, but I can't really think of any way to provide you with a more satisfactory resolution to your ticket with the tools and policies at our disposal.
If you'd like, I can take a look at your ticket. Please feel free to PM me your ticket ID.
having friends at WG has its rewards!