Customer Support referencing rules that don't exist.

AgentXIII: What can I say? This thread has feels.   Due to privacy policy I can't really go into specifics about the OP's issue, however I did send you a PM, Nutrientibus, about your recent warning and the rule that may/or may not exist in this link: http://forum.worldof...ks-forum-rules/   As for a wrong/bad link being sent to players, I'm a little curious about this, maybe one of my CSR's is using an old link. I'll address this with the team. This brings me to human error. Yea that! Surprised me to discover that human error caused more flights to go down throughout history than hijacks or mechanical failures combined. So what CanadianGuitar said was right, if you feel you may be a victim of human error, send us a penalty appeal and we'll look into it.   A two week old ticket you say though? Please send me the ticket # in a PM, there is a possibility it has been misplaced as we work from oldest to newest and I don't see any 14+ day old tickets. We are a little backed up over here in support right now though and for this I apologize to everyone who is awaiting assistance. We have been posting support news regarding this delay here: https://na.wargaming.net/support/News/NewsItem/View/324/customer-service---ticket-response-update Sadly, Rules Violations and Penalty Appeals will have delayed response times due to focus on other issues.   When it comes to enforcing rules based on our judgment, please keep in mind that every privately owned business "reserves the right to refuse service to anyone" however, many stores will simply post a sign that says "no shirt, no shoes, no service" and what this really means is that when you enter our place of business "we kindly ask that you keep things classy, or we'll ask you to leave". We try to be as fair as possible to every player, but as we're all human's we sometimes have varying judgments on any given situation. That's where an appeal process comes in and we take a close look at the whole scenario.   I will definitely take this whole forum thread to my manager and use the information within to work on improving our service. Thank you everyone for your feedback, and as a throw back to Jewel Thief, "keep it classy kiddos"