Equipment 2.0 Is Here!

The_Boot, on 12 August 2020 - 12:30 AM, said: turns out the equipment you have mounted can be swapped to any box, you dont have to dismount to move 


grasho, on 12 August 2020 - 06:31 AM, said:
I will highlight this quote made by Dwigt (an official WG representative) in the “We slashed the price of premium vehicles” topic:   “These decisions are made way in advance and planned for the 10 years anniversary celebration not in a week.”   If this is true, then someone senior in WG must have made the decision to reduce the future performance of Battlepass equipment (so it gave a smaller performance bonus than Bounty Equipment) whilst WG was advertising that Battlepass equipment would give a bonus equal to Bounty Equipment.   WG have been fraudulent.  It might not have been intentional (the different teams may not have coordinated) but the end effect is still fraud.        


grasho, on 12 August 2020 - 09:08 AM, said: I just found this in another forum when Sael was challenged about WG not listening:     @Sael   That is a pretty good rewriting of history and misrepresents the facts.  We are not complaining about Equip 2.0.  We are complaining about the losses and broken promises.   And you are not listening.  You are trying to ignore us whilst sharing the lie that we are negative about the equipment and, therefore, can be ignored.   So I again ask you to publish the survey / feedback where players asked for WG:   to force players to decrease the value of demounted equipment by 40%. to reduce the effectiveness of Battlepass Equipment. to charge gold to demount nets and binocs. to limit demount kits so the lack of demount kits prevents players from benefitting from the new equipment.   You can easily shut us up: provide the evidence that the majority of players asked for the above.   Or will you do your usual?  Ignore us, misrepresent us, hide, lie to us, then tell us you are listening?    


BRONSON1972, on 12 August 2020 - 03:21 PM, said:   Take a look at the majority of posts on this topic, most are complaining about this update, hardly anyone wanted it or likes it in the playing community, so they didnt listen to the majority of players.


Smegger213, on 12 August 2020 - 03:38 PM, said:
Exactly this. NOBODY ASKED FOR THE EQUIPMENT CHANGES. NOBODY ASKED FOR REMOVAL OF MOVING BINOS ETC FOR FREE. NOBODY ASKED FOR REMOVAL OF SLOTS FOR LOW TIERS.   #WalletClosed #GameStaysUninstalled


grasho, on 12 August 2020 - 03:43 PM, said:
Oh, you’re right about timetables and content.  However, as an ex-developer, ex-PRINCE2 project manager and as an ex-ITIL Release manager, I would suggest that Industry Best Practice is to know the content and resources available before you agree a timetable.   If your project plan allows you to suddenly, a few weeks before a major release, change the solution, then it suggests that the planning has gone awry and that you had waste (and therefore unnecessary cost) in the project.  I don’t think any Project Manager would want to admit that.   Now, “rapid‘ and ”agile” application development methods can give you more flexibility, but Dwigt’s response (things being decided months ago) suggests a company with a more conventional control culture.  However, I could be wrong, in which case there was plenty of time (6 weeks or so) to identify the contentious areas and mitigate them, either through changes to the solution or by engaging with the customer to explain why the upside of the changes are greater than the downsides (this is my ICT Customer Relationship experience coming through).  This did not happen.   You are right that they didn’t listen to me.  They also didn’t listen to (or engage with) anyone else who expressed concerns about the Equip 2.0 conversion process or the Improved Equipment situation.
  Instead, they let it fester and fuelled the resulting backlash.  Sael, Dwigt et al failed to manage customers, failed to engage, failed to explain and, ultimately, failed their employer by not handling a difficult situation.   I might not agree with what Eekeeboo posted, but at least he tried.  


Erwin_Von_Braun, on 12 August 2020 - 04:42 PM, said: Have you tried WarThunder yet? It's a different animal for sure but still very entertaining.   16:44 Added after 2 minute Unfortunately, this is classic WG - disengaging from their paying customers when times are tough is a pretty poor attitude and I think it highlights the level of contempt they have for us.   Speaking of which, they seem to have disappeared AGAIN


grasho, on 12 August 2020 - 04:57 PM, said:
I spent ten years on the customer service front line, facing up to customers and suppliers as needed.  My customers were used to never being challenged, were trained to kill, and had access to high-tech weaponry .  My job was to engage with them when they were very upset and angry, and to defuse the situation by either telling them how they were wrong or by telling even scarier people on the supplier side that they were wrong.   So I have quite a bit of experience in this area.  I am not intending to be nasty to the WG team with my views; I’m highlighting poor behaviours that need to be addressed if they are to provide a benefit to their employer and gain the respect of their customers.   I want the forum team to excel.  


BRONSON1972, on 12 August 2020 - 05:56 PM, said:   I haven't spoken to a member of my clan yet who likes any of the changes, there is a small % who have not been on the game for a while, and others I have not had chance to talk to yet, but I have spoken to most of them. Hardly any of them are playing it now, and those that do are not staying on long any how as there is no one for them to team with, none of the members I spoke to said they were going to spend money on the game anymore. No not you in particular all staff, if you predicted the backlash from this update why did you not warn them against it ?  I want nothing more than to play this game again but the changes are too many, too soon and none are good in my opinion, if they implemented them over a period of time and compensated those of us who had been playing longest, also too much change all at once is a lot to have to learn for a lot of my clan, most of my clan are aged 55 - 70+ , its more of a retirement clan, we don't like change especially when its not nice and all at once.