Keeping players happy: effective community management
Дата: 20.08.2011 23:21:46
Bundin, on 20 August 2011 - 04:10 PM, said: Thanks Tanitha! I'm looking forward to hearing from them on the
boards (or pm, or phone, or email, or smoke signals), as long as
they'll be active in the community I'm sure things will improve in
some ways 
Is there an ETA for the Paris office
/ Community Managers?Tanitha: None officially, no. I know they have a office, I know they have a
CEO, and that CEO is looking for the department heads. Usually
after that the department heads recruit staff. Etc..
Schurmeyer, on 20 August 2011 - 05:17 PM, said: I missed your post Tanitha, nice to see a Mod acknowledging a good
thread, even if it is a complaint.Tanitha: I'm actually a Community Manager. Ya know, the topic of the thread
: )
However I've only "officially" been employed by wargaming for 3 weeks, and I'm the lead Community Manager for the NA server. So dont throw stones at me : )
However I've only "officially" been employed by wargaming for 3 weeks, and I'm the lead Community Manager for the NA server. So dont throw stones at me : )
SchurkjeBoefje, on 20 August 2011 - 06:09 PM, said: It's also remarkeable how the mod's happy-banning actions in this
thread, not to mention his one-line reply, totally underscribes the
OP's point about what's wrong. It's so incredibly fitting. A player
writes an eloquent post about community management, diplomatically
citing what's wrong and how you can fix it by being active,
friendly and honest and the reply is an irrelevant one-liner that
answers nothing. Way to miss the point.In contrast, it's nice to see Tanitha the admin simply drop in, reply that it's a good idea, elaborate a bit on the hopeful near-future improvement of EU community staff and then politely says goodbye.
Thats two f**king sentences and it's already pleased a few dozen people, including myself.
Then again, some of you have made some interesting points about business models. Let's just hope WG has the right idea in mind for the future. They will have to if they want to merge all these "Worlds of..." together.
You can ignore the community for a while and milk them like the sexy, stupid cows we are, but in this information age it will not take too long before your reputation turns against you.
Tanitha: To be fair, +1'ing posts by a non constructive reply, is against
the rules. There is the +rep feature for that that makes the forums
a lot neater. The op already has +200 rep for his post, that's a
much better way of agreeing with him than having 200 replies that
contain nothing extra.
I'd gladly reply with more than 2 lines, if I had more information to tell you. However, my position at the moment is more "Management". To be specific, I'm the Lead Community Manager (Head of External Staff) for the NA server. So in charge of the Mod, Wiki, News, Steam, Etc teams (external staff) + assist in community events such as competitions, Take the player concerns from the forums and send that off in a daily report, with player/forum/game stat's etc.. + a huge list of other managerial/administration type tasks.
However I'm not linked to the Belarus development team as such, so anything development wise, I'm not the one to be answering those questions at the moment. Hopefully those information lines open up more freely soon. At the moment most of that information comes from Overlord.
I'd gladly reply with more than 2 lines, if I had more information to tell you. However, my position at the moment is more "Management". To be specific, I'm the Lead Community Manager (Head of External Staff) for the NA server. So in charge of the Mod, Wiki, News, Steam, Etc teams (external staff) + assist in community events such as competitions, Take the player concerns from the forums and send that off in a daily report, with player/forum/game stat's etc.. + a huge list of other managerial/administration type tasks.
However I'm not linked to the Belarus development team as such, so anything development wise, I'm not the one to be answering those questions at the moment. Hopefully those information lines open up more freely soon. At the moment most of that information comes from Overlord.
Pernumbra, on 20 August 2011 - 07:27 PM, said: Could you please lead by example and put an explanation for the
closure of the EU "You Ask - We Reply!" in
that thread's OP like you have for the US "You Ask - We Reply!"
one.Any idea why there is the "You Ask - We Reply!" thread AND a "EU Questions & Answers" thread when they are, I would have thought, the same thing. Having both I would think would increase the chance of repetition of questions and answers (so wasting Devs time) and also the possibility of different answers being given. Also, providing links within the EU thread's OP to these same threads on the US and RU (via a translation?) might be a good idea too.
Tanitha: Sure. That new Q&A thread is opened up to collect player
questions for a week, the most popular questions are then sent off
to the development team for answers. Then those answers will be
posted and the thread opened up again. It wasn't worded very well,
that was a issue I clarified and fixed on the NA server, but not
here. Sorry.
TheEnds, on 20 August 2011 - 09:30 PM, said: We've got a hostage, now all we need is a list of demands and that
jet to the Bahamas and we're home free.Tanitha: I will escape, and find my way back the the NA server!.
But seriously, I work on the NA server a good 100 hours a week, Although I can drop into Eu occasionally to help out where needed, And keep a Lil eye on the external staff teams here, Its not something I can do at a reasonable level. There's not enough hours in the week to effectively help out on EU as well as do my job on NA (sorry).
As for Belarus CM's a bulk of them are currently at the GamesCom in Germany at the moment.
Regards
Tan.
But seriously, I work on the NA server a good 100 hours a week, Although I can drop into Eu occasionally to help out where needed, And keep a Lil eye on the external staff teams here, Its not something I can do at a reasonable level. There's not enough hours in the week to effectively help out on EU as well as do my job on NA (sorry).
As for Belarus CM's a bulk of them are currently at the GamesCom in Germany at the moment.
Regards
Tan.
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