Voice Over Roll Back

MadCat, on 07 July 2011 - 12:42 PM, said: Uhm, redesign?
Tracers: existed, but were broken
Spotting system: used to work in a certain sense, then was listed as a bug, then a feature "working as intended", then a bug again, then a lame excuse about how the game engine couldn't handle it, and since then utter and complete silence
Matchmaking: has been tweaked and tuned many a time, but seemingly every time the input from the community (and the people that end up paying your salary, mind you) have gone unheeded
So if fixing the above requires a game redesign, then WG is doing it really *wrong* when it comes to development. And where it is much easier to bring back the old voices, if you would've taken the small step of putting the new voices online and telling people "hey we want to add new voices, listen to them here and vote" then you wouldn't have:
1) wasted time on recording them
2) wasting money on the voice actor (unless it's someone's nephew)
3) wasted time patching them in
4) greatly angering the community who got some hillbilly jackass talking in their tanks
5) wasting time rolling it back and taking 2 weeks to do so even though the majority of the community went "oh hell no" on day 1
Do you guys do QA? Are there any project managers around? If you have them, do they actually know what they're doing? Does the left hand know what the right hand is doing? Or is WG some amateuristic collection of people that just happened to eke out a game and are now thinking they're top dog because of it?
Seriously...