Trade-in event problem

Ap1kk, on 01 May 2017 - 12:42 PM, said: Hello,   to begin with,  I´m not sure if this is correct thread for topic I want to talk about. If not, mods please move it to approrpiate one. I decided to use this Trade-in event to finally get tank I wanted to play for so long - AMX CDC. I had (and now have again) t25 Pilot 1 sitting in my garage gathering dust, since I don´t really enjoy playing that tank, so I decided to trade it and 3725 Gold i purchased for the CDC. Everything went well, i got the CDC, Pilot disappeared. I started upgrading CDC, bought additional 500 Gold to buy 100% crew. Used about 750k credits for rammers and other equipment, bought some camo and pressed "Battle".  I then noticed that I´m in queue  much longer than usually and the number of players in queue does not change either. I supposed servers are lagging. Great. Logged  out, tried to log in again just to see that I´m still in queue with CDC, same number of people. Okay, servers are done, I´ll try again later. After a good hour i logged in and noticed that CDC i purchased was not there, instead, T25 Pilot 1 I traded was sitting in the garage, the 750k credits also (equip for CDC) BUT the gold i purchased is missing. I still have 100 G remaining from the 500 G i purchased for the 100% crew buy.  I have proof from my bank´s statement and e-mails that the transactions have been made. So i wrote ticket which is still in queue (almost 2 days). So here I am, asking if someone else had same or similar problem and got any response from the WG support.     Also, I apologize for any grammar mistakes i might have done, english is not my native language.    Thanks Ap1kk