A little insight on bot's & afk's and what to do!
Дата: 25.11.2013 10:28:28
Vladivar, on 23 November 2013 - 05:45 AM, said: Wrong. Players need to use the in-game report function because WG
have removed the facility to report bots via tickets containing
replays and supporting evidence. Previously, botters could be
reported either using the in-game report function, or by ticket.
That's right, there are now less options for players to report bots
than before.....yet we are supposed to believe WG take this
seriously???This is so wrong it defies belief...where did I ever suggest there should be only be one way to report botters? please show me. I said, and i'll quote myself
A customer brings to you a forum full of people using bots and thus ruining the game for others, their usernames could be investigated and potentially lead to botters being removed from the game and your answer is effectively "don't bother with that, let players who'se games are being ruined use the admittedly inadequate in-game report system".
Where in that sentence did I say that botters should ONLY be reported by ticket? Thats right, I didn't. The whole point was, if WG are'nt already aware of sites like these, then when made aware they should be all over them, analysing potential matches between usernames of botting forum members and usernames on the WoT database and seeing if any botting trends or profiles are apparent. Better yet, they should obtain the botting software, analyse it, then put counter-measures in place...
The fact that you, and presumably those that you work for see fit to simply dismiss such sites when they are brought to your attention speaks volumes.
Again, where did I say it was useless??? Clue: I did'nt. I said it was admittedly inadequate....who admitted it was inadequate..........the support document you posted! read your opening post in this thread
"We are also aware that there are only 5 in-game reports per day this is likely to change in the future."
This was posted here on 29th October, has anything changed in almost two months? more reports available yet? (I genuinely dont know, I havent been supporting WoT for around a month)
While I know i'm labouring the point, this really needs repeating as it dosent seem to be sinking in - It's not a case of one or the other. Previously, botters could be reported either using the in-game report function, or by ticket.
IPaul72: Hello there Vladivar
Has said in the original post this will be up for review at some point so it isn't necessarily going to stay as it is.
However, I have tried my best to explain to you how the system works at this moment in time, if you wish not to accept the explanation that's ok.
Has said in the original post this will be up for review at some point so it isn't necessarily going to stay as it is.
However, I have tried my best to explain to you how the system works at this moment in time, if you wish not to accept the explanation that's ok.
Eight_Ball, on 23 November 2013 - 11:14 AM, said: @IPaul72,I am not creating a lynch mob! And I do not know, how you can blame me and my clan for one single incident,? I am not running 94 account, to have a clan!
Please note that the player has neither been named or shamed - But we have taken it into our own hands first, and then also sent a ticket to support. If you don't want to react on that in due time - Well - That is a WG decision. But please do not shame a clan for having a potential bot-user, and then not wanting anyone to do anything about it!!
IPaul72: Hello there Eight_Ball
I don't blame you for anything at all, you are the commander of your clan and you have to do what you see fit with your members.
Hello Sporran_EAFGF
Thank you for your post I have been waiting for one like this
It's like a little interrogation
so to your and the
communities answers!
How much of a say in how EU Playerbase concerns are addressed on the EU server does the EU Community team actualy have ?
It would help us to know the limits of what you can and cannot influence as there is NO point in discussing this further if all you can do is try and placate the playerbase when dictates are passed down from Minsk. If that is the case, well, lets all stop wasting our time discussing something that none of us ( EU Community team included ) can influence.
--------------
WG Europe can have direct influence and control specific parts of the system, but over all the system changes by the influence and feedback of the gaming community worldwide.
To the second part of this quote, I actually agree that this is becoming a pointless discussion and will be closed in the next few days.
Why have WG EU not implimented a search algorythm for players running bots running on EU server.
Reliance on the playerbase using ( as your document states ) "Somewhat inadiquate" reporting system runs agains logic. It simply is not believable. So, have you implimented a search algorythm, are you hunting bots this way, is it just that you neglected to tell us?
------------------
There is a system that runs constantly that detects but as mentioned before the detected (lets say) is brought forward to the agents so they can make a decision on whether it wasn't or was.
The system is working well and lets say with no specifics more than enough are dispatched each day. The reliance on the playerbase is to test the system to its full extent.
Why was the manual ticket form for replays of bots removed from EU Support ?
Was it part of an overall strategy, if so, what is the goal, improved effectiveness against the botters or to reduced costs. Was there any more to the strategy ? Why was this not discussed with the playerbase, Why was it not explained to the playerbase, Why were the changes in support not deemed worthy of a news item and explanation.
-------------------
The ticket system was altered to increase effectiveness not only from bots but also various other in game violation reports. It did make an appearance in the support section news about an up and coming change to how tickets submitted and a explanation and instructions given
Why have you not examined bots available on sites, profiled them and again, run a search algortythm for said bots on the player database.
Or have you, and again, just neglected to tell us.
-------------------
The ones who violate the rules are caught in game. Yes the external sites are there and WG are aware of them. Matching names from external sites to in game profiles could potentially lead to players with similar names being flagged for no reason, so it is simply better and easier when they are caught in the act so to speak.
Does WG EU have a DB admin that can run queries against the player database ?
--------------------
Yes. Including senior producers and game masters.
What is the nature of WG's current failure to address the botting issue in a satisfactory ( to the community ) manner ?
Is it simply a matter that is beyond the control of the WG EU team ? ---- No it is within the grasp of WG EU Team but the team is so much more the the EN CC/M EU Team.
Is it a failure to communicate the efforts currently being mate to that end ? ----- I would say no to this for the simple reason that the system will increase in strength the more it is utilised.
Is it a failure to communicate the overall strategy ----- Again I would have to say no for the same reason noted above premature success when announced is not necessarily a good thing.
What is the nature of WG's current failure to address the botting issue in a satisfactory ( to the community ) manner ?
Maybe to the community it does seem this way but you have to remember botting is only a small part of a bigger system.
Kind Regards
IPaul72
I don't blame you for anything at all, you are the commander of your clan and you have to do what you see fit with your members.
Hello Sporran_EAFGF
Thank you for your post I have been waiting for one like this
It's like a little interrogation
so to your and the
communities answers!How much of a say in how EU Playerbase concerns are addressed on the EU server does the EU Community team actualy have ?
It would help us to know the limits of what you can and cannot influence as there is NO point in discussing this further if all you can do is try and placate the playerbase when dictates are passed down from Minsk. If that is the case, well, lets all stop wasting our time discussing something that none of us ( EU Community team included ) can influence.
--------------
WG Europe can have direct influence and control specific parts of the system, but over all the system changes by the influence and feedback of the gaming community worldwide.
To the second part of this quote, I actually agree that this is becoming a pointless discussion and will be closed in the next few days.
Why have WG EU not implimented a search algorythm for players running bots running on EU server.
Reliance on the playerbase using ( as your document states ) "Somewhat inadiquate" reporting system runs agains logic. It simply is not believable. So, have you implimented a search algorythm, are you hunting bots this way, is it just that you neglected to tell us?
------------------
There is a system that runs constantly that detects but as mentioned before the detected (lets say) is brought forward to the agents so they can make a decision on whether it wasn't or was.
The system is working well and lets say with no specifics more than enough are dispatched each day. The reliance on the playerbase is to test the system to its full extent.
Why was the manual ticket form for replays of bots removed from EU Support ?
Was it part of an overall strategy, if so, what is the goal, improved effectiveness against the botters or to reduced costs. Was there any more to the strategy ? Why was this not discussed with the playerbase, Why was it not explained to the playerbase, Why were the changes in support not deemed worthy of a news item and explanation.
-------------------
The ticket system was altered to increase effectiveness not only from bots but also various other in game violation reports. It did make an appearance in the support section news about an up and coming change to how tickets submitted and a explanation and instructions given
Why have you not examined bots available on sites, profiled them and again, run a search algortythm for said bots on the player database.
Or have you, and again, just neglected to tell us.
-------------------
The ones who violate the rules are caught in game. Yes the external sites are there and WG are aware of them. Matching names from external sites to in game profiles could potentially lead to players with similar names being flagged for no reason, so it is simply better and easier when they are caught in the act so to speak.
Does WG EU have a DB admin that can run queries against the player database ?
--------------------
Yes. Including senior producers and game masters.
What is the nature of WG's current failure to address the botting issue in a satisfactory ( to the community ) manner ?
Is it simply a matter that is beyond the control of the WG EU team ? ---- No it is within the grasp of WG EU Team but the team is so much more the the EN CC/M EU Team.
Is it a failure to communicate the efforts currently being mate to that end ? ----- I would say no to this for the simple reason that the system will increase in strength the more it is utilised.
Is it a failure to communicate the overall strategy ----- Again I would have to say no for the same reason noted above premature success when announced is not necessarily a good thing.
What is the nature of WG's current failure to address the botting issue in a satisfactory ( to the community ) manner ?
Maybe to the community it does seem this way but you have to remember botting is only a small part of a bigger system.
Kind Regards
IPaul72
A little insight on bot's & afk's and what to do!