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Дата: 14.05.2021 21:05:05
Morgan_the_Reaper, on 13 May 2021 - 02:37 PM, said: I never tell anything about thing that my comment need to be
highlighted , i only can transfer the general feeling of our even
not recognized community . The same ticket with proofs and names
was send 6 or 7 times . I was so angry that they take tanks and let
out players who struggle for one place in fame ladder. It wasn't
even for me because when i saw the system i leave immediately .But
the answer to every ticket was the same , be patient commander. The
only i ask was to check ip on certain players and see that it is
impossible to play one battle from Kavala and the other from Athens
or one from Greece and the other from Serbia in 10-15 minutes .
Proofs and names and what was the result when i not saw even one
player banned from that clan that i just make a hole in the
water. I really love this game and you can see my battles , but
some times i am angry for seeing wrong things. You can see my
tickets asking to be supertester , the answer was you need to know
Russian language , when i say that i know the answer was you need
to contact other team . I ask to give knowledge about arty
mechanics ( my work in real life ) the answer was the same . I
manage the Greek community with members around 1350 and ask to be a
CC and you want to hear the answer ? Yes i can be
angry and overreacting about things i don't like
but all the anger is because i love this game . The only one i
spend so many time.
L0rd_0f_War, on 13 May 2021 - 03:20 PM, said: Mate no need to wait for the future, the Daily Deals for full price consumables and equipment just opened my eyes to WG's generosity and wisdom. Just go and check out the great community reaction and praise for these sweet full price daily deals. Dwigt needs some help over there gathering all the praise.
Wickedfinger, on 13 May 2021 - 06:52 PM, said: Truth No one forces you to buy what is offered but also could actually be something better and more attractive!
grasho, on 14 May 2021 - 05:13 PM, said:
Would you accept it happens if I rephrase it as “forums are not our only source of feedback, and those other sources (which we will not disclose for commercial reasons) means that we conclude that the comments posted on the forum are not representative of the player base”?
As for my belief that WG are displaying typical bureaucratic ways of thinking (such as an inability to change direction (i.e. admit mistakes)) can I ask if the number of people playing Steel Hunter, and the number of matches played, has matched the numbers forecast internally before this year’s SH started? If not, then why are WG not changing the design or reward to make the mode more attractive? (Don’t worry - I’m not expecting an answer.) I know I am nothing special, which suggests that my behaviours, motivations and reactions are not much different from all other players. And a lot of the decisions coming out of Minsk are demotivating me and discouraging me from spending on the game, and those decisions seem quite perverse. Linking SH to BP removed any reason for me to play SH (and I quite like the mode) so I haven’t played it. How many others have also abandoned the mode? If it’s a lot, why isn’t WG changing its approach?
Offers and missions no longer register with me because WG’s policy of force feeding me adverts has just resulted in me ignoring the AdWare. How many others are now similarly blind and oblivious to your “offers”? If sales and participation are going down despite more and more offers, is it time to try a new approach (such as fewer but better offers and events)?
Experience of major changes, such as Equip 2.0, suggest that, once a decision is made, nothing will stop it, no matter how negatively it is received. That sort of things makes us cynical and disincentivized. However... I am hopeful that something might have changed in WG following the Equip 2.0 debacle. Since then, I’m getting the feeling that the community managers might be being listened to a bit more within WG. If so, that gives you an incentive to gather feedback, and an incentive for us to provide it. With that in mind, and if my perception is correct, can I suggest you run the occasional “you said, we did” article, where you show how feedback is changing the game. That could help dispel some of our cynicism.
HeatResistantBFG: Feel free to send me ticket IDs in DM and I can look into
them and see if anything can be done Unfortunately, that sort of size wouldn't really
qualify for the CC programme, but you can still contact myself and
Dwigt me for support for your community. We do our best to make
sure all of the communities get recognised. Supertest is CIS
only, so they would be the only people who you can contact for
joining.
L0rd_0f_War, on 13 May 2021 - 03:20 PM, said: Mate no need to wait for the future, the Daily Deals for full price consumables and equipment just opened my eyes to WG's generosity and wisdom. Just go and check out the great community reaction and praise for these sweet full price daily deals. Dwigt needs some help over there gathering all the praise.
HeatResistantBFG: There are some good deals in there, with any luck you draw
some too! But we are certainly passing on peoples feedback over the
deals they have been getting
Wickedfinger, on 13 May 2021 - 06:52 PM, said: Truth No one forces you to buy what is offered but also could actually be something better and more attractive!
HeatResistantBFG: Hopefully, future offers will be attractive to you too!
grasho, on 14 May 2021 - 05:13 PM, said:
Would you accept it happens if I rephrase it as “forums are not our only source of feedback, and those other sources (which we will not disclose for commercial reasons) means that we conclude that the comments posted on the forum are not representative of the player base”?
As for my belief that WG are displaying typical bureaucratic ways of thinking (such as an inability to change direction (i.e. admit mistakes)) can I ask if the number of people playing Steel Hunter, and the number of matches played, has matched the numbers forecast internally before this year’s SH started? If not, then why are WG not changing the design or reward to make the mode more attractive? (Don’t worry - I’m not expecting an answer.) I know I am nothing special, which suggests that my behaviours, motivations and reactions are not much different from all other players. And a lot of the decisions coming out of Minsk are demotivating me and discouraging me from spending on the game, and those decisions seem quite perverse. Linking SH to BP removed any reason for me to play SH (and I quite like the mode) so I haven’t played it. How many others have also abandoned the mode? If it’s a lot, why isn’t WG changing its approach?
Offers and missions no longer register with me because WG’s policy of force feeding me adverts has just resulted in me ignoring the AdWare. How many others are now similarly blind and oblivious to your “offers”? If sales and participation are going down despite more and more offers, is it time to try a new approach (such as fewer but better offers and events)?
Experience of major changes, such as Equip 2.0, suggest that, once a decision is made, nothing will stop it, no matter how negatively it is received. That sort of things makes us cynical and disincentivized. However... I am hopeful that something might have changed in WG following the Equip 2.0 debacle. Since then, I’m getting the feeling that the community managers might be being listened to a bit more within WG. If so, that gives you an incentive to gather feedback, and an incentive for us to provide it. With that in mind, and if my perception is correct, can I suggest you run the occasional “you said, we did” article, where you show how feedback is changing the game. That could help dispel some of our cynicism.
HeatResistantBFG: I certainly acknowledge that we would say that the forums are
not our only source of feedback, I'm almost certain I have said
that because it is true. But that doesn't mean your feedback is
dismissed, myself and dwigt collect feedback (for EN) from the
forums, discord, Reddit, Facebook, Instagram, Twitter, youtube and
frankly anywhere else we can find it. So my time spent gathering it
assures me that it isn't simply dismissed The amount of work I have to do
would be shorter if it was . In terms of a change of
approach, it's worth considering how long the cycle is on these
sort of things. If a change is decided to happen now it could
be a minimum of 6 months before it is implemented, this is how it
works. So say hypothetically a plan to change the approach based on
the feedback from something in February, but there are plans for it
in June and August and November, it could easily be November before
those changes become a reality. And that doesn't take into account
that the way to address the feedback has to be designed and decided
on first, so the process can be a long one and while this is
unfortunate and can be perceived as the feedback isn't heard but I
spend my days giving that feedback and being told I don't give the
feedback by the people I'm gathering the feedback from. So as hard
as it may be there has to be an element of trust, and I think it's
fair to say that I haven't earned it yet, but I hope someday I will
have done. But until that point, I can only ask you to please trust
that we do listen to your feedback and we do try our best to make
things work for everyone. And as the time of this reply may suggest
there is only so much time in the day but we really do try our best
to get to everyone. In terms of your last suggestion, I had an
idea for something similar that I really hope sees fruition
But as with these things we can
only disclose so much, so we'll have to see. In terms of our
incentive to gather feedback, we have increased feedback gathering
from Reddit, we are in the process of improving feedback from
Discord and we have been working on ways to improve some of the
forum data collection too. So we put a lot of time to not only get
your feedback but as much of it as we can. I do tend to laugh a
little when I read "not that anyone from WG will read this" or "not
that wg will collect this" after I just spent 10 mins reading their
long in-depth points to make notes
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