*Unofficial* EU survey series - Part 1, Forum staff

Ectar:   In fairness you're messaging 2 different people who's roles involve running entire departments and are not in a point of contact role for player issues. It's a bit like making a ticket and asking why the head of customer service didn't respond to you personally. Their PM's are probably set up with email notifications which means you can read the message via your email without logging into the forums. Before messaging Nijal you have Community Coordinators, Community Managers and Community Team Leads who should be able to answer any issues related to Community Management. If every time you had an issue you skipped up levels and got an answer, you'd do that all the time and you'd never go talk to the Community Coordinators or Managers. On top of that you would encourage others to do the same since it worked for you. When the chain of contact is skipped like that all that really happens is your message is passed back down the chain with a request to help as best as possible. It doesn't result in a different answer because if the CC's or CM's could do something else, or do what you request/suggest, they would. There is absolutely no reason what so ever for someone to deliberately not to help a customer when they can. The difference is that it's not always possible to do whatever the customer demands or expects.  - There is always limits to what can and can't be done regardless of what we may personally desire and that will always be hard for some people to accept.   Your opinions, thoughts and feedback are important to you. They're not more important than any/every other player however and when working in Community you need to step back and look at the bigger picture. It's impossible to address every individual concern.