RigginGate

Ectar:   I agree, which is why that I ask the person who has gathered all this evidence is the one who makes the ticket.  Multiple ticket with "look at this thread on the forums" won't help and most of them will be closed with generic answers. It wouldn't result in say 10 different CS agents all doing their own investigations.  I can assure you as soon as something on the forums is roughly more than 5 pages it's already been passed on internally or we've checked with our CS team to see if there is tickets reporting the same issue.  

Ectar:   I'm not going to discuss internal policies and procedures so people can then pick them apart and make assumptions how things should be done differently to suit their individual issue. You can't claim someone has been treated differently (and in doing so, it's unfair they were treated differently) and then in the same breath ask for special treatment for another issue.   As I've said in the past treating everyone equally and asking for special treatment for yourself or your concerns doesn't go hand in hand.   In my role I represent the Community and you can be sure as hell I do that to the best of my abilities and the restrictions within my role. I don't always see eye to eye with other departments but then I'm one of the people who interacts with players the most so my view of things is always going to be different from how someone in marketing, development or finance sees things.  That doesn't always work in my favor because I can be just as passionate on an issue as any player is and I can safely say I'm not always the best at getting my points across in a calm and polite manner.  I'd like to think by now that players who have spoken to me on the forums over the past 3 years and especially anyone who has talked to me at events knows that I'm genuine and don't just spin a tale of misdirection each time and post about nothing other than sunshine and rainbows.   If I have it in my powers to do something which benefits the Community, I will always do what I can.  Sometimes you have to accept however that what I can and cannot do is limited. Because I can't give a direct answer to a specific scenario doesn't mean I don't care. In most circumstances I'm doing what I can behind the scenes and making sure the relevant people are aware of what's being said and at the same time making sure that people get in touch with those relevant people.