Very Abusive Player

Ectar: In cases of serious abuse, you're able to submit a replay to customer support and explain that as the abuse was so bad, you felt it needed manually reviewed. They will check the replay and then take the appropriate action. For most normal instances of chat violation however, players should use the in-game system. Tickets should only be submitted for manual review in extreme circumstances.    It's never an easy balance as for all the major chat violations of nationalist or racist comments, there is at least 10 minor violations of someone saying something like "STFU noob". If everyone is under the impression they can submit a ticket for the minor chat violations then it takes longer for support to get to and deal with the more serious issues.