Ask Me Almost Anything - September 2014

Ectar:   That is correct. Not being game developers however doesn't mean we don't know anything. The difference is our developers can say what they want when they want as they are the people who decide on those changes. With the permission of our developers there is plenty of topics we can discuss or answer.  I know all about the next planned 3 patches for World of Tanks for example, but it's not my place to talk about something like that as it's always subject to change and our developers can change their minds about things multiple times before the content comes to live server (If you've been following the comments made about the FV4202 recently you'll know exactly what I mean). This is why we are only likely to mention stuff our developers are pretty sure won't change much (but again there is always the potential it could change).  Talking about future content in games is always a tricky subject.  

Ectar:   And as I explained there is a  Q&A available on the forums, just not for the English speaking section.  

Ectar:   If you submit a ticket to our support team, the tone of your message will not result in a different answer time.  If you're having a discussion on the forums and come across hostile, you may find that responses from other players are in a similar tone.  A forum is an open discussion where set metrics don't exist (such as tickets answered per hour/average waiting time to be answered etc etc). Submitting a ticket, talking to someone face to face at an event, talking to someone on TS/Vent/Skype and opening a topic on the forums are all totally different methods of interacting with someone.  Not every topic or thread posted on our forums warrant a reply from our staff and many of the topics get answered by other members of our communities. Of course everyone would like a direct Wargaming reply to their comments/suggestions/questions but sadly that's not possible.  Our forums are to promote discussion between players, they're not here to act as a service portal for queries (that's why we have our ticket system).