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Dear Ectar....

Дата: 19.06.2014 17:19:38
View PostLord_WC, on 19 June 2014 - 03:02 PM, said: Having a filter is just like having a reporting system. You can conveniently point fingers at it while saying 'butbutbut we have a policy for that'. That doesn't work too well, it's the equivalent of customers saying 'I will quit the game unless you do this or that'. In the end, just like a company, a customer is only interested in the results, not in the ostensible solutions you deliver.

Ectar:   We have a swear filter on the forums too. You can see daily how many people make the effort to get around it to get their point across and disregard why it's there.   I have never said at any point in this conversation or other conversations that we won't take action for chat offences, I've said multiple times it needs to be reported to us when it happens.  If your reply is "We won't report it as we don't have confidence in your system"  - I'm sorry to hear that players feel that way. I'm also not sure what outcome you then expect from the situation, especially when we're being accused of not acting on reports we're not getting.   The bottom line is still that players need to report these things to us at the time it happened so we can deal with it. Reporting it weeks later and then saying we don't act isn't exactly helpful.

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