Clan Rivals - Questions and Answers

Berbo:  Hello Aubury, Thank you for taking time to write to us. I'm surprised by your words as the all around feedback about the event has been quite positive but if you see it this way, I trust you and we'll try to improve as much as we can for future editions. I'll give my best to answer your questions. I heard a lot of stories spreading around with only one side being heard, so I guess I can try to give you some sort of explanation. Firstly, I have to start with the name. It's Clan Rivals. The only edition which was called "Clan Scuffle" was in August last year and since then we were going with different names usually inspired by the event name, for example Soldiers of Fortune event had SoF finals etc. Finally, we found a name which will be (hopefully) used for future editions of clan tournaments. 1. Rules are always changing. - It's never easy to create them, nor to implement them. Rules should cover all possible situations that could happen and provide fair and equal treatment of all while at the same time they need to make sense and create a healthy competitive environment. The rules from last year evolved a lot, they are going through constant changes and some are liked by players, some aren't. We used plenty of feedback from our top clans and adjusted the rules based on their feedback countless times. Are we going to change them again? Most certainly. - Bending? Could you clarify? If you have an example, please let me know. Some teams complained how rules were bent for certain teams this time (while some teams think quite the opposite),- Hiding? Example please, all rules must be public. Hiding them is going against the core point of the rules. It does happen that timing of announcement of the rules is not ideal but that was fixed, if we're talking about this event. (in the text below I'll clarify this point)- Ignoring? Ignoring rules? Please elaborate. What rule was ignored? 2. I'm really not involved into CW environment at all, thus I can't give you the answer on this. My involvement into CW matters starts and ends with this tournament. I can only encourage you to keep sending proofs/reports to our customer support. Again, apologies for not giving you the answer you may want/need but I don't want to speak about the things which are out of my field. On a side note, I may be part of a clan which competes but I'm simply AFKing in there. 3. Here you can see one article and here it says "The top 10 clans in the event will get an invitation to take part in the upcoming clan tournament. Participation in the tournament requires a spot among the top 100 Clans of the Fire Trial event."As you have noticed, these tournaments happen after GM seasons or campaigns and they mark their ending. I.e. Global Maps Season 10 had GM S10 finals and so on. To make these events more relevant for clans who actually play them, we announced we'll be limiting them to clans who play them. The main goal is to reward clans who invested significant amount of time in the campaign/season.Now onto second part and that is (I suppose you think of this) is the player swap, here is where we wanted to limit player movement as this was supposed to protect majority of teams vs strong teams. I.e. poaching, late second transfers etc. Being in the clan and helping its cause wouldn't be a week long thing but something which should help clans grow its community and player base. As this rule wasn't communicated on time, it was "frozen" (suspended) not to affect players and after this change we witnessed a lot of movements in a few days. We even removed clan joining cooldown to help these players.
The issue was identified, we changed rules to correct our mistake and we will make sure that rules are not just in the rulebook for next time but also in the announcement to make sure clans are aware. Now, you have to give me a better explanation of "shadow banning", "blocking", "artificial rules" as it seems, from the whole EU realm, somehow, magically, we managed to "block" ONLY 2 players. It seems there's an artificial drama which is for some folks diverting attention from our champions. We had an absolutely mind blowing finals and the battles were amazing. I can only congratulate DE-VI and say gg to everyone involved. Last year FAME made us all proud by their superb performance in Moscow and we hope DE-VI will give their best and show a good fight. I tried to cover as much as I could, but if anything is unclear, please let me know. Cheers!