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Tournaments housekeeping - payouts, issues, etc.

Дата: 12.09.2018 23:57:24
DomoSapien: Tankers, I have a few updates for you regarding recent tournaments. First off, a huuuuge thank you to everyone for all their patience and understanding. We know it has been a rough month for tournaments, and we're extremely thankful for your support. Regarding this week's tournaments: We're aware that tournaments for this week haven't been posted yet. This is in light of the recent tournament failures, we are taking extra time to re-examine this week's tournaments and make sure we can set them up sufficiently to a state that we are confident will run without any major issues. We are tentatively confident that we should be able to get them posted tonight and registration opened up by tomorrow, but will update if this is not the case. Regarding Sunday's 2v2 tournament: We have just received approval for compensation - Instead of rescheduling the tournament to run next week, we're going to take the entire prize pool for all battle groups, divide it by the total number of confirmed players, and distribute it equally to everyone. According to my math it will be 975 Gold per player. There will be some boosters going out with that compensation as well, however I am not yet certain about which boosters those will be. Due to the way the tournament failed, it will take us a bit of extra time to get that prizing out because the list of players will need to be gathered manually. Expect this to go out next week. Regarding the 1v1 50TP Tournament: Prizing has gone out - If your team was locked from continuing with your next battles, and had the potential to place higher, you were bumped up 1 position in the bracket and paid out accordingly. If your next battle was for second place, you automatically received the 2nd place prize. These were paid out manually so there is definitely room for some human error. If you have any concerns regarding a missing payout for this tournament, please send me and jambijon a PM with "Missing payout - 1v1 50TP" in the subject line. If Spanish is your preferred language please PM Felipe6666Original, for Portuguese please PM MA77.
Regarding some extra Gold (500-1500) that you may have noticed in your account: If you participated in the 9/01 tournament, there was an issue with prizing that resulted in some missing Gold and Boosters. I manually corrected that payout this week, hence the extra goods. Regarding Friday's NA Server Brazilian Independence tournament: There were a few tournament groups that experienced an issue with the last battle of the tournament not being counted towards Round Robin results. I am manually correcting this payout however this is also a labor-intensive process as it involves editing quite a few spreadsheets. If your team benefited from this error, you will not have prizing removed from your accounts. Teams who would have placed if not for the error will be bumped up into the position where they would have placed if the battle was counted.  I'd like to apologize to everyone inconvenienced by the recent errors, in particular players who were excited to participate in last Sunday's tournament. I have been extremely busy helping facilitate the Season 9 Clan Playoff, and have been dealing with some personal emergencies in my family - unfortunately this resulted in a gap in coverage on Sunday, and I wasn't able to get messaging or a fix out in time for the tournament to continue. 
Regarding our plans moving forward: In the coming weeks, we will be sharing a set of Contingency plans and Compensation Plans in the interest of increasing transparency and accountability among the tournaments team. We will be providing examples of certain situations, and what kind of compensation or response our community can expect in different situations. That way there aren't quite so many unpleasant surprises.
I am also working on potentially getting some type of hotline set-up on Discord for our tournaments community, where one of us can be reached on tournament days.
On personal note: I will be on leave starting tomorrow, 9/13 and will be available for inquiries on weds, 9/19.  
 

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