Personal Mission/Chat issues Update and Compensation
Дата: 07.12.2017 11:57:46
Kandly: Hi Begemotas_, I know you're upset, but let's keep the conversation civilized. As you probably know by now, sharing tickets on the forum is against the rules, so I had to remove those posts. I understand why you were unhappy with the response you got from our colleagues in CS, but you need to also consider the fact that they simply wanted to be thorough and unfortunately, they didn't fully get the context from the get-go. If the response was good or bad, well, that isn't up to me, but I can assure you that your feedback has been forwarded and heard. I think there are things we can improve in how we deal with you guys, but you also have to be aware that insults will never help your case, no matter the circumstance. Your approach was quite aggressive since the beginning, with an attitude saying that you couldn't possibly be wrong no matter what - and that if the CS team sees things differently, they must be incompetent. Please try to imagine how many people write tickets saying that they were supposed to get something in a battle on a daily basis. Now please also imagine how many of them are, in fact, wrong. Bottom line is, you wrongly assumed you were supposed to receive something, you wrote CS, you were unhappy with the fact that they wanted to fully understand what you're talking about, so you insulted them when they asked more questions, after which you started insulting them on the forum and breaking the rules here by going completely off-topic and posting your ticket's content, among others. If you keep breaking the forum rules, we will take the appropriate measures. Thank you and have a nice day. As for the actual topic here: is anyone still experiencing issues with Chat? If so, please forward me more info either here in this topic or in a PM. Things are looking fine on our side, so please let me know if there's something I should tell the devs about.