Personal Mission/Chat issues Update and Compensation
Дата: 07.12.2017 11:57:46
Kandly: Hi Begemotas_, I know you're upset, but let's keep the
conversation civilized. As you probably know by now, sharing
tickets on the forum is against the rules, so I had to remove those
posts. I understand why you were unhappy with the response you got
from our colleagues in CS, but you need to also consider the fact
that they simply wanted to be thorough and unfortunately, they
didn't fully get the context from the get-go. If the response was
good or bad, well, that isn't up to me, but I can assure you that
your feedback has been forwarded and heard. I think there are
things we can improve in how we deal with you guys, but you also
have to be aware that insults will never help your case, no matter
the circumstance. Your approach was quite aggressive since the
beginning, with an attitude saying that you couldn't possibly be
wrong no matter what - and that if the CS team sees things
differently, they must be incompetent. Please try to imagine how
many people write tickets saying that they were supposed to get
something in a battle on a daily basis. Now please also imagine how
many of them are, in fact, wrong. Bottom line is, you wrongly
assumed you were supposed to receive something, you wrote CS, you
were unhappy with the fact that they wanted to fully understand
what you're talking about, so you insulted them when they asked
more questions, after which you started insulting them on the forum
and breaking the rules here by going completely off-topic and
posting your ticket's content, among others. If you keep breaking
the forum rules, we will take the appropriate measures. Thank you
and have a nice day. As for the actual topic here: is anyone
still experiencing issues with Chat? If so, please forward me more
info either here in this topic or in a PM. Things are looking fine
on our side, so please let me know if there's something I should
tell the devs about.
Personal Mission/Chat issues Update and Compensation