So whats WG SLA for responding to support tickets (2 weeks?)
Дата: 21.05.2014 09:04:25
Colwyn_TF, on May 20 2014 - 19:12, said: Pretty hopeless just did a general chat in TS re who has open
tickets, the average atm is 2 weeks really ... ive got some guys
waiting for a final response over 2 months also!! veganzombiez: Hrm, the oldest tickets I see are at 7 days old, and those
are the ones that were placed On Hold for further
investigation.
You can PM me the names of the players who are at 2 months, and I can check to see what's going on. Sometimes the email notification telling players that their ticket's been answered gets caught up in the email Spam filter, and the tickets might be auto-resolved since there's no response.
You can PM me the names of the players who are at 2 months, and I can check to see what's going on. Sometimes the email notification telling players that their ticket's been answered gets caught up in the email Spam filter, and the tickets might be auto-resolved since there's no response.
So whats WG SLA for responding to support tickets (2 weeks?)