Customer service experience

Tank_Rage_Teddy, on Jun 23 2015 - 06:38, said: I have had a ticket in with WG sense Friday and have yet to get a response on the ticket. that's over 4 days and no response. i have not had this issue with WG before and always had decent response times but have not had to submit a ticket i a long time. WG has stated that they are no longer looking at tickets for rule violations and are leaving that to the in game reporting system, so there for should have less tickets to respond to. If you are that far behind on your tickets wouldn't it make sense to hire another CSR? I have been playing with constant disconnection from the garage sense friday and have tied the issue back to their servers and i just want it fixed! Having to play through my premium time with this issue has been frustrating!